From August 4th, 2020 until November 4th, 2020 Sleepmaker is offering each reviewer that takes the time to submit a review a sheet set (valued at $99). This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentives include: Each reviewer that submits a review from 1st of April, 2022 and July 31st, 2022, a sheet set (valued at $99).
SleepMaker Miracoil Advance 5
- Miracoil · See All
- 4 reviews
- 8 likes
Very poor mattress, sagging in after 1 year, had it fixed once and 3 weeks later sagging in again, has dips of more than 5 cm, they refuse to acknowledge and claim it is normal wear, as if i have never used a mattress before in my life and don’t know what is normal, and if this dipping is considered normal then it is a rubbish product.
Horrible service from both Bedshed and Sleepmaker, they shouldn’t be getting away with this
Update
They got me to pay 100$ to fix it after I contact the ACCC as they had refused to do anything, anyway after the...
Read more 100$ fix it was still the same sagging poor quality mattress that i will never ever recommend, i threw it out and bought a mattress in the box brand that is way better. Don’t buy anything from this company it will be of poor quality.
Purchased in at Bedshed WA, Cockburn for $1,499.
- Value for Money
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Very Soft
Hi Hakim
We are sorry you are not happy however we stand by our response that your mattress does not have a manufacturing fault. It does not have dips of more than 5cm and we had previously refreshed...
Read more your mattress (not fixed because it was not faulty) out of goodwill. The dipping you are experiencing is a normal feature of mattresses with soft quilted tops on them. It is a sign that your mattress is contouring to your body, in a similar way that your sofa would react if you sat on your sofa for as long as you lie on your bed. If there is a manufacturing fault, we will always honour the guarantee - we are not trying to 'get away' with anything. If you read the warranty information that comes with your mattress, you will be able to see that we mention body contouring as being normal.
Unfortunately that is not true, the mattress certainly has dips more than 5 cm and it was measured and photos were sent to you.
you have fixed the mattress and replaced several layers on it except...
Read more for the spring, according to your inspection report.and you have now called me up to orginse the comfort layers be adjusted, and you charged me 100$, i am still awaiting the collection date for you to fix, will see what happens then, if your not able to get the mattress to perform the way it should after the coming second fix, then i would certainly demand my right for a full refund, which you until now have not provided
Questions & Answers
I want a Sleepmaker Miracoil but want better than the Impulse. My old bed was endorsed by the International Chiropractors Association and is definately Medium. I dont know WHICH Miracoils are better than others. Mid range or top range (Medium). Please help me, give me some idea which ones are above Impulse, like Advance 5 and so on. Agile? What is "Physio Focus" at BedShed? I dont care abt heat, care bit abt not disturbing my partner, but mainly care abt similar quality to old bed.
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This is SleepMaker's reply to me for everyone to see
Tim Turner (SleepMaker Australia) ...
Read moreSep 3, 14:03 NZST Dear Valued Customer, We thank you for your continued loyalty. I have reviewed your mattress warranty claim with no fault found. I have declined your refund based on these findings. What you are experiencing is basic wear and tear, or the nature of foams. If I can be of any further assistance please do not hesitate to contact us. Kind Regards, Tim Turner Sleepmaker Warranties