54 questions from our users
Paul Dasked
Smeg c9gmxa free standing oven - oven works but the clock flashes with an A on the left of the display and if you reset the power an upwards counting minute (from 0.00). I am unable to reset or adjust the time by holding the two buttons simultaneously or get anything to change. Any thoughts on this. - have replaced this clock 3 times (or was informed it needed to be by service tech)......will replace the oven before they charge me for another clock!
1 answer
Does the A clear if you hold the Start Cook and Stop Cook buttons down simultaneously? Numbered 1-5 L-R they're buttons 2&3.
It sounds like it's in auto mode and you just need to switch it back to manual. Resetting power will reset the clock to 0:00 which is then your counting timer. But that wouldn't cancel auto mode.
I've had problems with there being dirt behind the buttons of a similar controller before and it was similarly stuck in auto. It needed a lot more force to get them to register so that I could return it to manual mode.
Saumitraasked
Hi we have bought a SMEG oven DOSPA6395X. We have been using the fan forced mode mostly. Suddenly the 'fan forced' words have disappeared from the display panel. The fan assisted mode is not very useful. Can you please advice how to fix it?thanks. Saumitra
1 answer
Steve C.Smeg
Hi Saumitra. Thank you for your enquiry. Can you please contact our Service Department direct so that we can discuss this matter with you, over the telephone we will need to know your full address and a contact telephone number - our direct number is 02 8667 4833. Thank you SMEG SERVICE
nivekasked
Hi we have a Smeg c91gmx ..the left front burner lights but won't stay on when button released .....would this be a big job ...as we built the kitchen around the cooker as in kick board on front and raising the cooker as our cabinets are 1 mt high not 900 cheers Kevin
1 answer
Steve C.Smeg
Hi Nivek,
Sounds like it could be an issue with the thermocouple which needs to be adjusted or replaced and isn't a major job.
Please contact our Service Department on 02 8667 4833 to arrange service.
Regards,
Smeg Tech Support.
Salam Aasked
Hi my oven sudden stop working and it is around 2 year old according to last owner. Live in melbourne. Don’t know where to contact.
2 answers
Try contacting Smeg customer support:
http://www.smeg.com.au/customer-service/
Steve C.Smeg
Hi Salam A,
Please contact our Service Department on 02 8667 4833 and they can assist.
Regards,
Smeg Tech Support
Tonyasked
Hello,
after a recent storm the oven does not work at all. The hobs work fine, the clock seems OK however there is no activity in the oven at all. No fan, heat or lights. Is there a that tripped in the oven? (all other items in the house work fine)
3 answers
Press the buttons under the clock simultaneously. I forget which ones. Play around.
Steve C.Smeg
Hi Tony - can you please call our Technical Department and speak to Chris - we will be able to discuss this over the telephone with you - 02 86674817. Regards Smeg
Thanks Jonathan, Worked well.
Markasked
This oven has been great up until recently when a few things have started to go wrong. The oven takes forever to heat up and often does not even reach the desired set temp even after being on for several hours. The timer alarm has a mind of its own and sometimes goes off when set but also the volume adjusts itself as it sees fit beeping so lightly that you can’t hear it unless standing right next to it. I have turned the power off to reset clock and now I can’t adjust the time at all as the buttons do not respond??? Any help?
1 answer
Steve C.Smeg
Dear Mark - thank you for your question. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. In order for me to assist you can you please contact me direct and include, your full name, address and a contact telephone number. I will also require a date of purchase, once I have this information I will be in direct contact with you to discuss the matter. Regards [email protected]
Valasked
Have a C9GMXA an only one of the fan forced elements are working. Element is OK and fan OK but still doesn't heat. Assistance required as to what is causing this issue.
1 answer
Hi Val it could be the relay board for the thermostat, please call Smeg service on 02 8667 4833 to arrange for a service call.
Regards Smeg Tech Support
Chrisasked
Hi I have a C9GMXA. The rear 2 circular elements have stopped working. The top and bottom elements are working. I replaced the 2 circular elements with new SMEG elements and still no heat. Any ideas?
Thanks Chris
Jackasked
HI.
My oven only heats on one element. Both elements are serviceable as indicated by swapping them over. How is the power delivered to the elements? In parallel or in series? Is power delivered separately to each element via the main switch?
cainegertasked
How do I take the stovetop of to replace the thermocouple?
2 answers
Sorry I can't help you with that. The Smeg tech changed it for us....unless you know how and are qualified you may need to get them out to you.
Hi Cainegert we can not tell you how to remove a stove top, please call Smeg service on 02 8667 4833 and arrange for a technician to repair your cooker.
Regards Chris
gregasked
Hi, i have a C9GMXA, The oven does not heat, light on face of appliance works timer works fans work, can you tell me what could be wrong,
Thanks Greg
1 answer
Hi Greg it could be the elements, thermostat, relay board or a bad connection in the wiring, please call Smeg service on 02 8667 4833 and have a technician repair your oven.
Regards Chris
Jon Flowersasked
After cooking a roast I turned my oven off only to find 10 min later the rear left element glowing bright red and the fan still on. There was a very strong burning smell. The oven was completely turned off but still heating... I had to turn the oven off at the mains to get it to turn off and when turned back on at mains it did exactly the same thing but with no fan ( I presume the fan was still on as cooling the oven from the roast). I'm massively concerned as this was when the oven was turned off and could happen when no one at home or when asleep! Please advise!
Jon.
3 answers
Hi Jon please call Smeg service on 02 8667 4833 so we can send a technician to look at your oven.
Regards Chris
What was the out come here our one is doing the same thing
It was the element and it was replaced. Worked fine for about 6 mths and now the fan forced part isn’t working. But I can still use it as a conventional oven, it just has hot spots now so need to b careful baking.
Tonyasked
Hi. My Smeg c9gmxa oven heating seems to never turn off. The oven thermostat light stays on. Do I need a new thermostat? is this easy to replace?
1 answer
Hi Tony it sounds like the thermostat is faulty, you need a technician to replace it please call Smeg service on 02 8667 4833.
Regards Chris
Cheriasked
Is the element C90GMXA THE SAME AS C9GMXA?
Deb.asked
We bought a house with the smeg C9GMXA all the symbols have been rubbed off and the oven doesn't cook properly it seems to get hot but not hot enough and we didn't get any instructions with it.
Please help.
1 answer
Hi Deb please call Smeg service on 02 8667 4833 and arrange for a technician to repair your oven.
Regards Chris
Christensensasked
Our Smeg C9GMXA is having issues. Both top and bottom elements are working however the fan forced mode is not. Any tips on how to fix. The oven came with the house we purchased 3 yrs ago and we can't afford to replace it :-/
1 answer
Hi Christensens please call service on 02 8667 4833 and arrange for a tech to look at your cooker.
Regards Chris
Amkasked
Hi there, my oven light needs changing...I am not sure where the power supply for the oven is, can this bulb be changed while the oven is off, otherwise not sure where the power supply can be found, it could be behind the oven and I may not be able to get to it. Thank you in advance. Also, any idea where I can purchase a replacement bulb please?
1 answer
Hi Amk please call Smeg service on 02 8667 4833 and have a technician replace the globe.
Regards Chris
Sarahrimmerasked
I bought a house with a smeg oven. I can't get the oven ventilated heating element to heat? Any ideas what might be wrong with it. The grill and top and bottom heating elements work. Thanks
1 answer
Hi Sarahrimmer it could be the element is faulty or the relay board please call service on 02 8667 4833 and have a technician look at it .
Thanks Chris
Michael Pasked
Very happy with this ovens performance / just the dual fans seem quite noisy - very noticeable. How noisy is normal?
1 answer
Hi Michael when the oven has reached temperature there are three fans going they do make some noise, if you are unsure weather it is normal or not please call service on 02 8667 4833 and have a technician look at it.
Regards Chris
Catasked
We purchased a Smeg SA 9010 freestanding 90cm cooker through our builder, moving in recently. I have noticed that when using the oven after ìt heats up the oven becomes quite noisey which is very annoying as we have an open kitchen/family area. Is this normal? I hope not, I have never had an oven where the fan has been so loud.
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