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BabsQueensland, 4870
- 6 reviews
Was on my Wishlist for Years ... purchased as my Retirement Present ... Stress of Complaining Husb
Fridge ( Ruby Rose is her name ) is beyond Beautiful .
We hit trouble December 2014 when she was just a couple of months old as she ran Hot not Cold, had a repairman sent out by SMEG who proceeded to repair unfortunately he did not realise the model parts had changed and broke the interior side wall . Of course he had to come back with parts and repaired our Fab new Fridge ....
Time marched on, Fridge still not cold, lowest Temp was 8 to 11 deg, food was spoiling with dial set on maximum ( specially Veges ), Husband (who was a Chef) c...Read more
alled CSD again and asked for a Technician to review, Smeg sent the same Repair man back and whilst He did agree ( privately to my Husband) that it was running warmer than it should, He could find nothing wrong with it Technically and reported back to SMEG all OK . We carried on for awhile but no improvement, Husband called CSD again where they told him as there was nothing wrong with our Fridge re : Repair mans report they could do nothing for us, when we insisted on Service under Warranty we were told they could arrange another call out however it would have to be at our cost ... can u Believe it !!. We were disgusted, I was ashamed, we had the beloved Fridge, had to live with her and we have until now, no option as SMEG did not care . We moved to Cairns FNQ from Sydney in August 2016, as we have to store more things in the Refrigerator up here “Ruby Rose “ AKA Smeg cannot cope and not able to maintain cold enough Temperatures, last Saturday after weeks of Stressful debates We purchased a 540 Ltr Westinghouse to replace her with, I now have a happier Husband however he still checks her Temperatures daily as usual . Ruby Rose now sits in the dining room beside the Buffett and is utilised as a Cold Pantry ( I can’t bear to part with her ) . I am now debating if I should contact Smeg as I bought a 3 year Customer Care Plan, and see if she can be serviced ... Will report back if I do .
3 comments
Will do .Thank You .
Babs
** 2017 New Year Update **
Further to Steve’s contact I am delighted to say the issue with my Beautiful Smeg Refrigerator has been resolved, we have had 2 visits from a Service person and this month... Read more
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pamAdelaide
Dissapointed they can't make a beautiful fridge functional
Despite knowing that this fridge was not self-defrosting I bought it anyway as I loved the retro styling. I now realise this was the wrong decision. The freezer is tiny & frost builds up quickly. In my frustration I decided to defrost with a chisel [totally dumb of me] & made a tiny hole in the freezer [it's plastic lining]. I have been told the whole fridge is completely unrepairable, which sounds ridiculous, but true. I was at my wits end as this fridge was not cheap! I bought a westinghouse instead & it's so much better even though it's still small - it has all the mod cons you would expect from a brand new fridge like self-defrosting, a proper crisper and an ice maker. Those details, I now realise are very important to me.
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Questions & Answers
Sorry, there are no questions about Smeg Retro Style FAB28RRA1 (256L, Red, Right door) but you can read 3 questions about Smeg Retro Style 256L Top Mount (FAB28 Series).
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Steve C.Smeg
Dear Babs, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also any histor... Read more
y details on the service. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen