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Great looker but everything else terrable
We waited years to get 1 of these really expensive fridges as we had just put a new kitchen in, i couldn't be leave Smeg were still making fridge freezers that were not frost free, so yes that is a bit of hassle having to turn your freezer off to do a defrost every couple of months or so and not only that it is very small that you cant fit much in there so we needed to buy another freezer as this one is just to small also all the clear plastic started to crack or break in the fridge and freezer, very brittle plastic, the salad draw doesn't slid...Read more
e that well in and out, it should have little rollers on or something, you have to treat all the plastics like a new born baby. one day my wife was giving the fridge a wipe down inside as yes there is always lots of condensation and bits of mold from all the moisture in the fridge and while washing the glass shelve in the sink it just exploded and shattered into little pieces after warm water was used to wash it, not hot water as i checked from my wife. We then moved house and the freezer door got dented so under the insurance they ordered a new door, it arrived about 4 months later and the hinges were on the wrong side and wouldn't fit, so after another 6 months of still waiting for a door that didn't turn up the insurance company said we will get you a new fridge freezer. Great we thought, well that new Smeg FAB 32 had grown taller by about 200mm so we then had to change the top cupboard as the fridge would not fit in the old spot. The good news on the new fridge was it was frost free"wow" this is great also it was slightly bigger. Then we find there is a dent on the side of the fridge even though its still in its new packaging crate.we waited another 2 months for a replacement, the delivery guys unpacked it all and we checked for dents, all was OK until i looked in side and there was 2 plastic items broken or cracked, i managed to chase the delivery guys down and we swapped the plastics over with the dented fridge they were taking back. At last all is fine we thought, the new fridge makes lots of cracking and banging noises when its on and can be quite frightening at night as you think someone is in your house. we lived with this as we love the look of the fridge. its now been 3 years with this new noisy fridge freezer and then the alarm started going off to warn you the door is open or the fridge is not cold enough inside. soon the food inside the fridge was not cold any more as well as the freezer. I've had a repair man out and he said he cant fix it at my house so they will have someone collect it and send it to there factory for repair. we have now been told it has an internal gas leak and is not repairable, we are still waiting without a fridge freezer to see what is going to happen about it, this was 3 or 4 weeks ago, to be honest i think our Smeg Fab32 days are over, your just not worth the trouble and would sooner have a different and a whole lot cheaper fridge freezer with reliability.
1 comment
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Phh2685South-Eastern Region, NSW
- 6 reviews
- 2 likes
Wouldn’t do a Smeg fridge again!
The best part about the SMEG retro fridge is how it looks. It’s performance as a fridge is just as retro. It never kept a consistent temperature, it leaks frost onto the top of the lower door seal, so you get and see black mould whenever you open the fridge, it’s ordinary all round. And, we were shocked to discover that for the price, it isn’t a no frost freezer. So we now have a much cheaper, larger, more efficient Japanese fridge in the kitchen, and a not so very old, good looking, but really expensive and disappointing SMEG ‘beer Fridge’ in the garage.
We’ve just built a new home, with all the normal appliances - not one SMEG.
1 comment
Steve C.Smeg
Hi Phh2685 - My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia - I am sorry to read your review. Can you please contact me direct via email: steve.cullen... Read more
@smeg.com.au as I would like to discuss this with you direct and I will also need your full name, address and a contact telephone number. regards Steve Cullen
Similar opinion? Write a review on ieatwords.com.au!
Very disappointed. Would not recommend.
After doing a huge amount of research and making the decision to part with $6000 for 2 of the fridge/freezers, I couldn't be more disappointed. We have experienced a number of issues including the seal not sealing, the silver plaque coming away from the temperature controls, the fridge not being able to keep a constant temperature, freezing food, screws falling out, unable to store fruit/vegies in the crisper as they get frozen, parts cracking or breaking and having to mop up water from the bottom of the fridge compartment. The freezer section requires continual defrosting. The after sales service has put me off ever purchasing another SMEG appliance.
1 comment
Steve C.Smeg
Dear Katrina, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what ar... Read more
e all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenSimilar opinion? Write a review on ieatwords.com.au!
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Steve C.Smeg
Dear cass, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address and contact details... Read more
and details of the people doing the service. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen