Giving it a 1 star, due to a number of reasons:
1. They ask you to send 90 day photos of your teeth, saying orthodontist will check it. The photos apparently go nowhere and no one checks them.
I sent several emails asking whether they have checked the 90 day photos. They replied a month(!) later, saying they haven't received my photos.
2. I am on my final set of aligners at the moment. Results are ok, but my upper teeth are still a bit misaligned. I did not expect it to be perfect, but the 3D photos were definitely promising better results than what I actually got.

I thought the service was professional and punctual. Explained what was going to happen and I left feeling confident my new smile would be fixed after just having a mold done the first time.

The procedure for getting a 3d image was quick and easy. The staff were friendly, in my opinion overly-familiar.

I didn't appreciate the high pressure selling though. Give me the time and space to reflect/decide if I'm going to go ahead or not.

Greeted by Claire at door. Very friendly and informative. Simple procedure. All my questions were answered and understood. I had 3D scan and received free whitening kit and lip balm.

I was met by Friendly and helpful staff at the Canberra office. They explained the process clearly and answered my questions. It was an initial consultation involving the 3D scan.

Can't wait for my new smile!
Everything was super easy and quick and convenient.
Michaela was really friendly, she explained the whole process really well and answered all my questions!
Highly recommend!

Focused on achieving what I was looking for. They knew what they were doing had a calming manner they were very open to any questions! Would be happy to recommend

Haven’t received my pack yet, but went in for my 3D scan and Claire was amazing. She was super honest and answered any question I threw at her. I felt so much more comfortable and confident in the team and the product. It’s great that you have the chance to start the process with a registered dental nurse too. Super impressed.

The staff were friendly and the appointment went well. They were knowledgeable and were skilled at what they do. Their selling techniques can come off a little forceful (they left an awkward silence at the end with an iPad in front of me and sort of waited for me to pick a payment plan and complete the order). I didn't complete the order because I want to make a more informed decision. After I left the room, I heard the staff member who did the 3D scan make insensitive comments about my teeth to another staff member... probably should have made sure that I wasn't around.

Really great service w good knowledge of the product and able to answer all my questions. Friendly, efficient and professional at all times. Would recommend Jessica to others.
I think this would be a great service to take to the country areas.

I was scared at first but the consultant Claire was absolutely wonderful and I’m glad she explained how this would work and I hope to do a catch up soon

I am very pleased with the service by Jess, easy to talk to and no stress, She explained everything very clear, I am looking forward to receiving the aligners and cannot wait to see the results!

I had a very enjoyable and stress-free consult with Jess.
There was no high pressure sales pitch - and there was no need to. The process was very straight forward and quick, everything was outlined in a step-by-step manner, all of my questions were answered clearly and fully, and the before & after pics do all the selling.
I look forward to progressing with ordering my aligners.

I recieved great customer service by Deevya at Canberra Smile Shop. She explained everything very well. I am so excited for my smile journey and waiting for my aligners to arrive

I was very please with the service at the SmileShop in Canberra. Claire was so helpful and explained the product and process of getting aligners very well. I feel good about going forward in order to fix my teeth!