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Reviews

5.0

36 reviews
5
(36)
4
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Awesome experience!

published

It was an awesome experience. Friendly staff members and comfortable place. My smile guide explained things clearly for me in order for me to understand the whole process. I can not wait for my new box.



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationRiccarton
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

The reviewer stated that an incentive was offered for this review

My scan

published

My scan appointment went awesome! Olivia was so helpful with what I needed to do and where I needed to be at with my teeth! Thank you so much Smile Direct Team



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationRiccarton
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

The reviewer stated that an incentive was offered for this review

Great experience

published

I really enjoyed it, everyone was so lovely and welcoming made me feel right at ease, my smile guide explained everything very clearly for me so I understood the whole process



Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

The reviewer stated that an incentive was offered for this review

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Friendly Service

published

Everyone was so welcoming! I had a lovely Smile Guide called Avi who helped walk me through the process. Can’t wait to complete my treatment plan and see my new smile! :)

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Riana, your wonderful feedback and rating mean a lot to us.

Great customer service

published

I went to the smile direct club very indecisive but came out feeling so confident. All the girls there were lovely and make me feel so at ease, their customer service was up with the best I have ever experienced! I cannot wait to get my blurple box!

Customer Service
Treatment StageI have had an initial consultation.
Store LocationRiccartin Christchurch
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Kate, we really appreciate your feedback!

Great service !

published

Went in to Smile Direct today, felt very welcome to the place! Friendly cheerful people and I cant wait to be able to order my aligners soon! Highly recommend them

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch, Riccarton Road, NZ
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Yasmine, thank you for your kind words and this wonderful review!

The reviewer stated that an incentive was offered for this review

Friendly and informative

published

Jess was very nice and professional. The whole team were very welcoming . And the technology is impressive . First time I have really seen all of my teeth .looking forward to the next step

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive words! We're honoured.

Fantastic team

published

Polite and professional team, definitely know their stuff and made the whole process seamless and quick while still detailing all the vital facts. Highly reccomend them and looking forward to the results.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hamish, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

The reviewer stated that an incentive was offered for this review

I am so excited to smile!

published

Super professional, I love the added touches like being offered water on arrival. The team who greeted me were extremely friendly and very welcoming. Avi was a pleasure to deal with.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChch
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Gina! We're thrilled to see this.

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Amazing consultation!

published

As soon as I entered the store I was greeted by everyone and offered a water, so impressed! I was then taking in for a consultation with Taylor who did an amazing job! So thorough, professional but also friendly! I was very impressed with the technology used and the process smile direct use.
So happy with Christchurchs service!
Amazing 10/10.
Thank you!
:)

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks for sharing some kind words and making us smile!

The reviewer stated that an incentive was offered for this review

Amazing Staff! Quick and Painless!

published

Staff were so friendly and had your best interests at heart. Great easy and accessible locations, easy to book an appointment. Amazing goodies and a response whether or not youre Eligible within the next 72 hours.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch Smile Direct Club
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for the kind words, Brooke. We're honoured.

Perfect! Just what I needed

published

this is a just what I was looking for. It is an affordable option to straighten my teeth and getting the smile that I wanted. Staff were really nice during the consultation and made sure that I had all the information I needed to start my journey.

Customer Service
Treatment StageI have had an initial consultation.
Store LocationRiccarton
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to read this!

Warm Welcoming!

published

I had a great experience with the ladies that i met in the store today! They made me feel comfortable and had informed me all the information i needed. Overall, Im happy how everything went and excited for this new journey!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Donna, we truly appreciate you sharing this feedback with us!

The reviewer stated that an incentive was offered for this review

It looks like a great treatment for an affordable price!

published

Customer service was great. The staff are very friendly and they explain everything about the treatment. We think it is worth doing it considering time and money. We hope to do it soon.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Veronica.

Where have you been all my life?

published

Warm and welcome as soon as I entered and felt completely at ease. Quite excited about my new journey and will get my daughter on the books in the very near future.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch, New Zealand
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you for the feedback, Kim!

The reviewer stated that an incentive was offered for this review

Dental Services

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New smile in progress

published

Very informative and excellent knowledge from staff. Can't wait to begin my journey, on the way to a bigger and brighter smile. Awesome technology, helping you understand what the future holds!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChristchurch
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this amazing review!

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