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Tina AndersonHunter Region, NSW
Excellent services
So easy to deal with, customer service is excellent. From time of applying to approval was so fast, would highly recommend this company to anyone who has had enough of dealing with banks with their rigid rules.
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AudreySouth East Queensland, QLD
Fast and efficient every time
Been using Society One for years and they are always fast and efficient with no hidden cost and always a 5 star experience!! Would recommend Society One over all the major banks
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Posative customer service
I am extremely happy with society one, not only was the application process very easy and the staff very friendly, it was extremely fast. I would recommend anyone to use this service. Thanks society one
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Vandhana
- 3 reviews
Savers in time of need!
SocietyOne thank you for approving my loan. I had 5 debts which i had been looking to consolidate as no matter how much i paid it wasn’t moving. SocietyOne approved my consolation loan within the same day. And now i am waiting on the funds to come through. I would recommend 100% to anyone looking to get financial stress relief to go with SocietyOne. Application to approval was quick, efficient and friendly. Thank you SocietyOne truly appreciate your service
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Christopher D.Sydney, NSW
- 2 reviews
Rip Off
20% interest rates - had my loan for 2 years - not missed a payment, only paid off 2k. Shocking and Rude business practise. Happy to take desperate Australians money and are not a nice business to deal with. There was a system error and for months I received auto generated threatening emails and texts about ruining my credit history
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MattWaverton
- 2 reviews
Great to deal with !!
Society One's customer service was excellent. The application process was quite painless and once approved I received funds same day. Great communication by all. I would highly recommend Society One!
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ThankfulSydney, NSW
Exemplary Service
I will admit, I was hesitant to approach Society One at first, having always dealt with my bank but the mess around with banks & I have had many years dealings with mine. Society One Customer service is second to none. There was no rummaging for paperwork or phone numbers & my loan was same day approval. Ask away with any questions & you will get a prompt, pleasant, upfront response from these people, who excel in their field. It's such a refreshing change to have "real people" to talk with. Well done, Guys.
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AlexGreater Melbourne (Inner), VIC
- 2 reviews
Very happy borrower
The customer service provided by Society One is great. They are fast at providing responses and clear with their communication. Everything is simple and straightforward to understand.
The rate I received is very reasonable for an unsecured loan.
Definitely a 9/10 from me, they would be a 10/10 if there was an online account for me to view.
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Technology meets Old Fashioned Customer Service
Society One blends the new age of technology with great customer service. I received a follow up call from a consultant within 24 hours of submitting my application. The consultant was patient and very understanding in regard to my financial circumstances and I felt confident that the he would be working towards the best option for me.
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LeanneHunter Region, NSW
- 2 reviews
PERSONAL LOAN
My experience with Society One was very positive. The application process was simple and fast and the customer service was efficient and friendly. I would highly recommend them for a hassle free application.
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Nik M.Sydney, NSW
The perfect loan
My experience was excellent. It nice to talk to people and not machines. Customer service was exceptional. Helpful across the board. I will be recommending others I know. Thank you Society One.
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Fast, efficient, friendly and helpful
I found my customer service experience with SocietyOne to be quick, efficient and seamless. I was kept informed throughout the whole application process and felt I wasn’t just a number in the system. The staff are very helpful, respectful and friendly. I was thrilled with the outcome of the rate for my loan. I wouldn’t hesitate to recommend SocietyOne to my friends or colleagues.
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PravinSydney, NSW
Personal Loan
Excellent customer service. You are informed of the progress of the loan. This is so beneficial as its gives you peace of mind to know where your application is at. I will recommend SocietyOne to everyone who is in need of extra cash.
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GraemeGreater Melbourne (Inner), VIC
It was so easy and the people were so friendly I would uses them again. If needed
It was so easy and the people were so friendly. I would uses them again. If needed... It happened so fast and All I can say is..
Thank you for your time..
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KateLaunceston, TAS
SocietyOne should rename themselves Life Savers!
The entire process was seamless, efficient and response to my application was earlier than anticipated! Customer Service was faultless and I was very pleased with their correspondence and will be recommending them to everyone!
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RonSydney, NSW
Easy, online, customer focussed and quick.
Very easy online process. Efficient and professional service. The Big 4 banks could learn something from Society One about efficiency and less admin and paper work. A great service, thank you.
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CraigSydney, NSW
Communication
Applied for a loan, never got any emails to confirm what the out come was .
Terrible service, had to go on the site and message a person and ask what was happening, they replied it was declined and I was sent an email, but to date still have not received any emails .
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Competitive Interest Rates & Easy On-line Application Process
I did my due diligence. I checked out all the big 4 Aussie banks (one of which I have been a customer of for many years), I looked into other lenders who advertise on T.V. & I checked out Choosi & Finder too. The Society One on-line Application process is straight forward, simple & easy. The customized interest rate I received (based on my credit score) for my Personal Loan was very fair AND very, very competitive. Check them out for yourself. Very, very good Client Service too.
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Joe BloggsDarwin
- 2 reviews
Great service
The application process was quite easy and straight forward. The customer service members were very friendly and helpful. They would respond to enquiries quickly and provide assistance whenever I needed it.
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MatthewWide Bay-Burnett, QLD
So helpful
Needed money urgently due to an unexpected death in the family. Process was easy, respectful, quick. Fees & charges very transparent. Rate is comparable to other companies. Customer service very professional
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Questions & Answers
Lyndaasked
I applied for a loan which took longer because of delay with uploading bank statement.. kept receiving generated emails requesting that I needed to do this still.. haven’t heard anything back since and very disappointing
2 answers
Hi Lynda,
I would like to advise you that beware of the contract, they changed condition and interest rate just before the released loan, in this case, you may have pressure to sign the contract. Never sign the contract until you see the contract and get advice properly. Read contract line by line, word by word. Also look for other options.
Thank you
Kristieasked
Is it standard that you contact the bank in behalf of the borrower for their bank statements?
1 answer
Ash K.SocietyOne
Hi Kristie, thank you for your question!
We recommend all applicants use the bankstatements.com portal to submit their bank statements to us electronically using the Ilion-backed portal. When you enter your details, the bank receives a notification to send us your statements.
If you choose to send your statements to us manually, you will have to email them in PDF format. We will not contact the bank directly on your behalf.
If you have any further queries, please email [email protected].
Kind regards, Ash @ SocietyOne.
Sandie75asked
Can a pensioner get a loan?
1 answer
Ash K.SocietyOne
Hi Sandie75, thank you for your question.
It is a requirement that all applicants with us be earning a minimum of $30,000.00 a year in taxable income.
Therefore, if the pension is your primary source of income, we would not be able to assist you with a loan.
If you have any questions, please email [email protected]. We apologise for any inconvenience.
Kind regards, Ash @ SocietyOne
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