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Reviews

3.6

42 reviews
5
(19)
4
(9)
3
(1)
2
(4)
1
(9)
  • Product Quality
    4.1 (29)
  • Return Claim MadeYes (3) · No (26)
  • Customer Service
    4.1 (20)
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wombarra

wombarraIllawarra, NSW

  • 30 reviews
  • 1 like

Saving me heaps of time and money

published
Jan

JanPerth

Unaviable

published

Love soda streem, but my advice is don't buy it. You cant find refills for the canisters. Service is shocking you go forweeks without gas as they don't supply shops with them. The canisters are expensive. the stores selling Sodastreem should advice people no rifills . And last you will not get 60liters out of one canister as it claims.
Jan
Like the carbonated water
No refills avaible

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Questions & Answers

Josie P

Josie Pasked

I purchased Soda stream for the first time xmas 2022 and love it. However I purchased our first replacement cylinder on Monday 10/2/2020 from Woolworths and the water tastes horrible, metallic like. I take sodastream to work everyday with no flavouring. I thought it may have been a dirty Bottle but they are cleaned after every use. This morning I make a fresh bottle and the taste has not changed, still tastes metallic and not right. I removed the cylinder and reinstalled with no difference. Can I take the bottle back to Woolworths and have it replaced? The bottle has 27 on the bottom. Not sure if that is significant. I look forward to your reply

1 answer
SodaStream
SodaStream A.SodaStream

Hi Josie, that doesn't sound right at all! Please contact our customer service team by calling 1300 763 278 or emailing [email protected] so that we can investigate this issue for you.

Derek W.

Derek W.asked

Need to pump many many times . Unless you drink entire bottle at once bubbles don't last

1 answer
SodaStream
SodaStream A.SodaStream

Hi Derek, thanks for getting in contact. We are sorry to hear that you are having this experience. A common question with our Sparkling Water Maker is that it isn’t gassing or not gassing sufficiently, 98% of the time this is due to the cylinder not being in tight enough. You would be surprised just how much of a difference the smallest bit of movement can make!



Can you please try the below troubleshooting:
Please check the weight of your cylinder:
Full 60L approx. 1.1kg
Empty 60L approx. 750g

Please try TIGHTENING the cylinder as much as you possibly can, to the point where it will not turn even a millimetre more. If you use a tea towel or a silicone mat, this will help you to get extra grip on the cylinder & a tighter fit. We cannot stress enough the importance of this. You won't break your sparkling water maker by doing this, so please don't worry about that!

Once you have completed the above troubleshooting please let us know the outcome so that we can assist you further if needed.

Dee

Deeasked

The water from my new sodastream comes out flat

1 answer
Kylie
Kylie

HI Dee,
Check the canister is done up very tight if it's a new one, if old, you might be out of gas. The canister needs to be super tight by hand so it doesn't leak.
Hope this helps.

Kylie

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