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Carl B.South East Queensland, QLD
- Verified customer
My new solar edge Install
I had the Solar Edge panels etc. installed recently. The installers arrived on time and completed a no fuss installation the same day .They were very professional and left no rubbish behind.
The units are working great and have made a huge difference to my power account.
My future plan is to maybe update and have a battery storage system installed.
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DavidNortheast, VIC
Fantastic Product and Support
We are a local solar company in Wodonga Victoria. We have been selling the SolarEdge Product from the first day we opened. The ease of installation and extremly low fault rate it has been our go to product. We love selling the product to our customers because we know the client is getting a really good product at a reasonable price. It also has so many more features that other products do not offer. The online monitoring is the best on the market. Offering a 12yr full manufacters warranty is just another bonus. We could not be happier with SolarEdge. Thank you and keep up the excellent work.
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Dave H.South East Queensland, QLD
Loving how my Solaredge System works
Installed a Solaredge Storedge battery inverter ( ready for a battery and backup ) with some of their home automation products to run my pool, lights and AC unit. Love how simple it is use, easy to read monitoring app. Also love that I can see all my panels are working properly. Great investment
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Green GraceCentral Queensland, QLD
Best products on the market.
I went with the best solar company in Mackay Qld., they are Solaredge experts.
They delivered on the best quality products, Solaredge of course, back up battery & monitoring, wow, super impressed.
Backed up by local service, you can't go wrong.
If you want the Rolls Royce of solar, then solaredge is the best value, nothing comes close to it.
Highly recommended.
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Calvin P.Central Queensland, QLD
Love SolarEdge!
The process was very easy. From start to finish. The company we used was local and have partnered with SolarEdge so we were very confident in the decision to install.
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SE are most progressive solar company
Energy Partners have been using solaredge since we started. Reason being, the full transparency it gives our clients. No one can hide behind the product. If panel bypass diodes have failed, or inverter is not working, has not been installed correctly, customer is using more electricity everyone can see it. It is a product that gives the customer total peace of mind that what they have paid for is working correctly.
The best part is all the new products coming from solaredge EV charging, Batteries, home automation.
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Excellent performance with added safety
We went with Solaredge for the added safety their optimised systems have and have not been disappointed. Excellent production and performance, have not had any issues. Our local installers are Solaredge experts an did an excellent job. We check our monitoring each night on mySolaredge app and it gives us a great insight into how much we've saved and where we can change habits to save even more. Highly recommended!
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KonNorth Queensland, QLD
- 2 reviews
High End product - But ensure you get an expert to install
This product is at the very high end of the solar industry and packed with features. Make sure your installer is an expert and backs their workmanship. There is a little more work in setting these up but well worth it in the long run.
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Brett A.South East Queensland, QLD
Fantastic product no issues with install
We have installed many Solar Edge systems and have found the process very easy. After completing the initial training we are very happy and confident in the system. When we do have warranty claims (like with all the inverter manufacturers we use) we have found the process quick and easy. Solar Edge is our go to inverter
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Eddie S.South East Queensland, QLD
Solid Product.
Great monitoring platform. Excellent performance and versatility in installation. The long term warranty and track record from this company gives great piece of mind when thinking of the future. Can't wait to use more if the smart home features Soo.
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Dmac
- 5 reviews
After sales service difficult
Single phase inverter with HD-Wave technology non display. We had this inverter installed with our system. We are very happy with the performance so were disappointed with the process when we changed our home wifi network. This required a call to the installer as we discovered as a system owner you do not have access to Setapp. Our inverter was installed in August 2022 and our wifi changed in March 2020. Following instructions from SolarEdge to use the app “MySolarEdge” we discovered that the firmware required updating - New firmware was relea...Read more
sed in Oct/Nov 2022. System owners cannot do this. The only way to do a firmware update is through Setapp and to do this you have to call your installer who will charge you. Solar Edge have not yet responded to my request that they update MySolarEdge app to be able to perform this function. Patience is required when attempting to contact SolarEdge.Similar opinion? Write a review on ieatwords.com.au!
ADSL4Q989Perth, WA
- 3 reviews
I have never seen a company that treats their customers so badly !!!
I don't understand how a company continues to keep a management board so ineffective! The products are of good quality however it is absolutely impossible to have any support or advice after the sale.
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Stay Clear at all costs. Product is useless, as is their customer service.
Our system is only 6 months old and currently not generating any power. Went to our installer who directed us to Solar Edge direct. Called their number. Tells us to send an email then hangs up on you. Do you think they will act on their emails. It is a disgrace of a company and stay clear of them at all cost. Waiting for the Christmas period to be over and will be going to ACCC as their warranty isn't worth the paper it is written on.
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Fay W.Perth, WA
Confusion all the way up to State Sales Manager
Director of one solar company does not understand rules re 3-phase inverters. SolarEdge State Sales Manager contradicted himself when I tried to get clarification. All too hard; I'm going Enphase.
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DISSATISFIEDSouth East Queensland, QLD
- 5 reviews
Poor technical service
Getting technical service is very slow, even when you email it takes ages to get a response. Will no longer recommend SolarEdge to my customers. They cannot even replace a comms board in a storedge inverter.
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DeadlyDEyre Peninsula, SA
Great Solar System and brilliant monitoring
Hankins Electrical installed my SolarEdge system nearly a year ago. It hasn't missed a beat since being installed and I love the monitoring app on my phone. I have even educated my wife into being power wise with the use of the app. Very Happy!
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ADDMetropolitan Adelaide, SA
Advanced monitoring
I love that SolarEdge's system has advanced monitoring that tracks the performance of each of the panels in the solar pv system. Can’t recommend Solar Edge highly enough, great system
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HIK78
- 2 reviews
Fantastic system
Our SolarEdge system has never missed a beat since installation by Connect Energy in Brisbane two years ago. Power bill savings have been above expectations. Simple but comprehensive monitoring system. Can’t recommend Solar Edge highly enough.
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35 x Panel with integrated P370 optimiser installation.
The panel installation on an 8kW HD Wave inverter went very smoothly, it is so much easier to work with a panel where the optimiser is installed into the panel; this results in a more stress free installation.
The monitoring platform connected to the system provides a deep insight into the operatonal performance of the completed installation.
SolarEdge have followed up with a call to ask how the installation has gone which is greatly appreciated.
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pretty good.
I have not had any problems with my solar. my power bills have dropped, every power bill has gotten smaller. The workers where respectful and did a great job. Have had only 1 or 2 problems, they where resolved fairly quickly.
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Questions & Answers
Jacobasked
My 2 year old Solaredge is not generating any power. PAC showed 0.0 also it says battery internal fault. Customer service very bad. Send emails no reply
2 answers
Jacob, can you call me on 0417753468 and I will attempt to help you
Who do I contact if my system is not performing as expected?
You should contact your solar installer for all performance-related inquiries
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