For the fifth time in the last couple of years we have travelled to one of your retail stores to buy something that is listed in a catalogue. Each time the item shown in the catalogue was not available and in fact had never been carried. Example: Catalogue dated 20/11/19-8/12/19 Thermal Curtain Fabrics at $6/Mtr show 11 patterns of which only three or four were patterns stocked. Checked on-line - same result.

I use to buy my fabric online but now I don't need to because the fabric range at Spotlight has really improved.

Some stores also stock Liquitex products which are high quality.

These sheets are extremely poor quality - not only did the shrink after 1 wash, the seams have split as well. Whilst they are comfortable to sleep in - they are not worth purchasing.

Ordered, meant to be white picked them up, they asked to check and I said ah no they will be right. That afternoon I went to install them and they are CLEARLY not WHITE but GREY.

Someone is obviously colour blind - or need spec savers! Very disappointing and they also tell me that I have to wait a week for someone to come around and pick them up and then another 2 weeks for them to be remade - seriously this sucks.

Ordered curtains and venetians off made to measure. Order was meant to take 4-6 weeks. After 8 weeks still no advice from them when it will be arriving. Told that the order was still processing. After a further four weeks still no advice and now been told out order is still 3-4 weeks away
Nearly 4 months

After sitting on hold with the 1300 number for over 30 minutes each time

The service just isnt worth it. I recommend go to another supplier spot light are only good for cheap fabric in the shop..
Dont waste your time here.

My 81 yr old mother asked cutting staff where a certain product was located to be told 'there' as the staffer waved her hand to the vast number of shelves and rows in front of her. When she enquired again after looking she was once again greeted with the same response - this time with even more attitude. FINALLY someone showed her exactly where and when she got home it was wrong. I wonder if they talk to their mother or granny the way they spoke to mine - rude and unhelpful. Mr Gravatt store.

I have had to go to spotlight Innaloo twice this week (the first time to try and buy a few things, the second time to return something as it was faulty). Both times nearly leaving in tears from frustration. The place is huge and there is zero customer service. I had to wait in queues for 10-15 minutes just to try and get some advice. Despite having a crying toddler, I was just pointed in a vague direction of where to go, rather than getting any true help. It was so disappointing and frustrating, both times I just gave up in the end.
I will never be going back and will do all of my fabric/craft shopping online, as you actually get way better service!!

We had ordered helium balloons in advance for a special birthday. When we went to collect, the lady serving us was not very happy - the height of the balloons were different and I mentioned n she was not happy - without saying anything to me, she got a colleague to come and look at the height when she redid it messily - leaving the cut ribbons attached to the weight. Would not want to go back to the store with such service and attitude.

I went to Spotlight Ashmore store. Their customer service is terrible. I asked staff for ribbons with samples. One of staff ( a bald with glasses ) answered ' Maybe that row or maybe not. I forgot' I am not your coworker man. I am a CUSTOMER!! Thank you for your useless information and a horrible attitude. The Ashmore store especially the man who was looking after a party section is seriously horrible. It was disgusting customer service I have ever experienced.

I am very concerned for the welfare of any small children taken into the store at the moment. Some of the Halloween displays are very disturbing even for an adult. More thought is needed.

Ordered Made to Measure Curtains in August,
They took 6 weeks to make & then another week to book install. Curtains arrived wrong size & had to be re-ordered. Custom made track came wrong size & is on re-order. Still waiting for new curtains??
This was $4500.00 worth of Curtains & basically a horrible experience!
Would NOT recommend SPOTLIGHT ever.

Half the store has no price tickets so you have to ask. If a product is the same but brought into store at later date the price is different although the signs says ALL at 40%discount. Check your receipts ladies you might be surprised while in store people found discount hadnt been applied...oops

2 years ago I purchased blinds and shutters from the Rutherford shop. The service was beyond disgusting never responded to emails, went to the managers several times, took in the end 9 months for the shutters to arrive and 11 mths for roller blinds - What a Joke!
Recently I was told they did an overhaul on their made to measure and got a new consultant - let me tell you she is obviously no better (maybe they need a new recruitment officer). I have waited over a month and 2 emails later to not even get a response to a request for a quote on an entire house. This division should be shut down or reported.

Yesterday I tried to ring several Sydney stores regarding sheer curtains I was looking for, no one was helpful at all and could not be bothered looking then I was switched for one staff to another having to repeat myself several times, after 3 hours I gave up.this is so disappointing as I loved these curtains. Today I called Birkenhead Point store and spoke to Jody and told her what had happened and she was determined to find these curtains, she was so helpful and really went out of her way to ring around for me. Thankyou Jody I wish there were more helpful staff like you in all the spotlight stores, its such a shame