I went to the Bayswater store today, ready to spend $500 on a Cricut machine, but left empty handed due to horrendous customer service. I initially approached 2 workers who were chatting together and received awkward looks of confusion when I asked them for help. They directed me to the Lay By desk where I was greeted by one worker who offered to call a person from the craft department to help me. One of the two ladies I had initially approached came to ‘help’ me. She could not tell me any information about the product, was very abrupt and bland with any brief response she gave. I tried to probe with questions for further information but she gave me as little response as possible. Very unimpressed.

I bought two of the same item that are $7 each on the Spotlight website. The cash register showed these as $12 each. I pointed this out to the cashier and she just said she'd have to charge me what the cash register computer showed. I showed her the online price on my phone but she was unmoved and only gave me the option of not buying them. I paid her price as I needed the items, but pointed out to her that any other large retailer would always honour the lower price showed on their own website. She made no comment to this as I know she knew their attitude to customers sucks.

We had a bed sheet set given to us as a present (purchased from spotlight with obviously no receipt brand new still in plastic bag), The bed set was king size, we went there to change it to Queen size. The older lady at the counter (either manager or owner- WITHOUT A NAME TAG) said that they can't do a swap without a receipt. Love these franchisers giving Spotlight a very bad name. Do yourselves a favour, buy from K mart or Big W.

Literally every time I go to spotlight the more mature ladies there are so utterly rude. When they talk to you they turn their noses up and act as if your not worth their time. I’m terrified to go into the store sometimes because I can’t find what I need and the ladies will just be rude

Have been waiting to be served at the curtains and blinds counter at Mt Gravatt store for 35mins now, have asked staff to find someone to help me, no luck

I've purchased many items from Spotlight stores, variety of stores. Read many reviews but the most annoying was from a so-called Christian Fanatic who claimed they had removed the Christian theme balloons.. Guess we may have to accept some people waffle for the sake of it. Nobody cares and the Kids couldn't care less, elephant theme or talking peanuts on the balloons.

I bought more staff. The customers sevice is nice and friendly. The stock for different products is available. The parking is good and easy for find the showroom. I will come back

I received great service from the staff at Bayswater, by far the best Spotlight store, they were very helpful & upon requiring assistance from the manager Paul, he went above & beyond to assist with my enquiry. Customer Care on the other hand gave me the runaround.

I went to the store to organise balloons for christening then i found out you don't sell any Christians decoration. it is very disgusting that you pulled it off the shelves and we all know why. don't forget this is Christian country and who ever doesn't like it should feel free to leave. shame on you.

I ordered roller blinds and verishades from spotlight made to measure. On three occasions there was no-one at the south Melbourne store to help me, but I received amazing service through the customer care phone number. The sales rep went out of her way to get a consultant in contact with me. From there, Leonie at the warrnambool store was great to deal with, my blinds were made within the expected timelines (4-6 weeks) and Bruce did a wonderful job installing them. Aside from the lack of service at the sth melb store, was so happy to have ordered my blinds from spotlight.

On a couple of occasions, I have been extremely disappointed with Spotlights exchange policy. Today, I needed to exchange frames that were the same size, same brand but without a receipt, no exchange was allowed. Exchange and returns policies seem to be designed to purposefully make things difficult for customers.
DK, Lincraft and Bed Bath Table much friendlier.

I would like to provide positive feedback regarding SOFIE JACOBS .
I called to check on availability of a kids comforter ( Disney Frozen). Sofie went above and to assist me, and took my number and advised that she will call back the next day to see if one was available. Sofie did called back and advised she has located one. I cannot speak highly enough about the fantastic
customer service provided by Sofie, she was polite, courteous, helpful, and delivered on her promise. Sofie should be commend for her excellent customer service. Great work, and a great staff member to the store.
In fact the customer service from the Bayswater (vic) store is great always, and staff are delightful to deal with.

The isles are getting narrower with added signs and products jutting out. Very claustrophobic. Not a pleasant shopping experience. Oh and being close to Christmas and sales were on one staff member at the checkout.

Mega king only in price! Do not fit king bed, have shrunk and after returning 1st pair due to splitting, 2nd pair are now splitting. Why advertise mega king when this is sooo false! Do not purchase.

Ryan came around to my home today from Joondalup spotlight. What an absolute pleasure it was to have him in my home. This young man is professional, sincere, wonderful sense of humour. I want to order once I relocate to my new home and will only want Ryan to come back again. Well done Spotlight, you need 100 Ryans quoting your window treatments. What a great employee you have. Thank you so much Ryan.

I have been trying to communicate with these people over a simple matter of an incorrect mobile number quoted for over 12 months without success and consequently I am subjected to a barrage of text messages from Australia Post regarding parcels I know nothing about.