Ordered a made to measure set of curtains in December, nearly$700 and 50% deposit paid. Told they would be fitted in January. Still waiting 2nd March. 4 phone calls and a visit to the store has still not got me my curtains. The girl on the phone said the order was lost in the post, the Manager told me he "would look into it" Stand by Spotlight as I about to visit you again tomorrow. As a VIP Member I am MOST dissatisfied. Was offered a $100 voucher but as I will never shop here again the $100 had better come off the bill.

I ordered blinds in November and told they would take 4-6 weeks and would be installed before Christmas. I hadn’t heard anything and called again after 6 weeks to be told they wouldn’t be installed until after Christmas. They were installed late jan but one didn’t fit. Over a month later and many I returned phone calls I now sit in the store giving up my weekend to chase up my order I paid for before Christmas!!! Absolute joke I will never buy another thing from Spotlight their service is beyond appalling. If I could give 0/5 I would.

We placed our order in December and were promised it would be ready in a month. It is now a couple of days from March and the street light and sun are still flooding in, with no privacy. How can this business still operate? Yes, might be a few dollars cheaper, but you would want to use the product while you still had breath in your body. Spotlight, lift your game!

Honeycomb blinds, was assured would let in breeze and not flap, totally wrong.
Ordered in November, products out of stock, finally installed end of Feb. Never again. Most disappointed. Dave Brisbane

The staff were really friendly and it was easy to find what I was looking for! They had a lot of cool items also! Would definitely go back there later!

The xmas sales at spotlight are amazing. shopped there for the first time in dec 2022 because I got a new king size bed. Saved several hundred dollars in bedding, pillows and duvet. Have been very satisfied so far with the quality of the products.

don't buy rylee or any of their day night blinds Made so cheaply only last 12 months when I rang to complain my blinds had split and torn from sun coming through window on them they wee no help at all because I hadn't kept receipt or my receipt had faded and couldn't be read even though I as vip customer and should of been on computer

We placed orders separately for 2 sets of blinds. Apparently they cannot find them nor give an indication whether they will ever be able to. (Said that Toll was hacked) They do not return calls or make any effort to resolve

After trying several times to contact Clovercrest, SA by phone and could not get an answer I decided to drive there myself. I asked for help to locate an item in store and found it very difficult to find a staff member who was willing to help. One told me they did not stock it. Went to another staff member who directed me to the department but was not able to find it. Went to the front desk and spoke to someone there and told them I could not find the produce I was looking for and she was very abrupt, disrespectful, loud and rude to me ... making me feel very inadequate and humiliated. Totally unacceptable. Manners would not go astray!!!!

I really like the brand and I shop there quite often by the Watergardens store is very messy and the staff not willing to help. I will drive to another location but I won't be back there

The product from Spotlight titled Poster Frame from FrameDepot, the glass is very thin and extremely dangerous.
I bought the product and when placing the poster backing board into position, the glass snapped leaving extremely fine glass fragments.

We experienced excellent customer service yesterday at Spotlight in Frankston. Alan helped us with a solution for our rollerblind request. And as it was a little bit tricky he managed to tailor the product to our needs. Spotlight made a sale yesterday solely due to Alan's technical and product knowledge. It is a delight dealing with customer service personnel who are properly trained. U fortunately the computer system was extremely slow, which is not Alan's fault.

I bought two pair of Ready-made Eyelet curtains and no two curtains are the same length. The difference in length ranges from 3 to 5cm across the four individual curtains. These curtains were $75 a pair. Very poor quality control.

Purchased 10 balls of 4 seasons pure wool entwine 8 ply 100g balls on the 22nd of January. Knitted 10 inches of a mans jumper and the next four inches had a join every inch. Very disappointed in this product. It is not an A grade wool and sought wether it is pure wool!

Wanting to purchase new blinds ordered a free measure and quote,had to wait till next day for the quote which was an outrageous amount 4 grand for 3 average rooms for fake timber blinds,it would of been 5grand but they had 30% off! I thought I would go instore to buy ready to hang blinds instead to save money but they refused to give me the measurements they had taken for me to choose! Avoid this place