Reviewer Photos & Videos
ColleenSouth East Queensland, QLD
Excellent customer service!
I have bought over 40 pairs for my husband and sons, and any time a pair wasn’t perfect the team at step one are straight onto it! Replaced immediately! They have thrown out all other undies and only wear step ones!
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DoodeeGreater Melbourne (Metropolitan), VIC
Were Have you been all my life
These are the best underwear I have ever worn, its like you don't even now there on .My partner even likes the look of them. The colours are even good looking. I buy them four at a time, and I plan on buying more.
Good onya Stepone
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AmandaSouth East Queensland, QLD
My dad and hubby and now my son wear step one please us women want to try them .my 9 year old old nags me for step ones
My hubby and dad both love them ordered my son xs men’s and he loves them but now wants 8 pairs like his dad and pop .please bring out chicks pair my daughter for ever asking
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Conrad M.Southwest, VIC
Brilliant
Best underwear ever! I exercise and walk a lot, occasionally I find it uncomfortable and chaffing can be a problem if I do too much. I tried 1 pair and as I write this review I'm purchasing more. Great investment on the jewels, lads.
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Jason S.Greater Melbourne (Metropolitan), VIC
Good-To-Epic
Literally the best undies out there. I'm a 24-year-old, non-biased bloke and I have ordered over 10 pairs. Can't go back to any other brand now. (I am not affiliated with Step One is any way, I just need to spread the good word).
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JohnGreater Melbourne (Outer), VIC
Where are they made
I won't buy until I know where they are made as I try to buy Australian made only because as we navigate the corona virus and the return of our jobs it is important that we buy Australian made where possible.
1 comment
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Kas A.Gippsland, VIC
The perfect undies
My hubby is converted to step one undies ever since I introduced him to the product. Says they are comfortable and easy to be in all day!! He loves them and wants me to order for our 3yr old boy!!
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Michael
- 2 reviews
Best undies ever
Website very easy
Great product.
My son in law swears by these and recommended I try them.
I bought one pair to test and they are the best undies I've ever had.
I've just ordered 7 more pairs which also got me a bulk discount.
Super happy and would recommend them to anyone.
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Simon Cleverley
- 2 reviews
Love them.
Really Love wearing them.
So comfortable.
I have basically every colour.
Keep up the great work guys.
Really great range and different colour selection to choose from, including the limited pairs you have
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Alana W.Sydney, NSW
Great Undies. Amazing customer service!
My tradie husband had fairly recently converted to Step One underwear and swears by them being the most comfortable underwear he has ever worn.
We saw an ad for kids sizes and decided to buy our 2 young boys a couple of pairs each so they could be like dad.
We received our order today however 1 pair out of the 4 was the wrong size so I lodged a query via the website. Within 10 minutes Matt from Step One had responded and resolved the issue.
Purchasing the products is a breeze - the website is very simple to navigate.
The quality of the undies feels great and the customer service was second to none.
Will definitely be purchasing more in future.
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JayJayWide Bay-Burnett, QLD
- 3 reviews
They are the best underware
They are the best underware my husband has ever warn, he has about 12 pairs, and I agree with the man who says you should do woman's pants, ID buy.
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BenRichmond-Tweed, NSW
Nice underwear pity about the marketing
Really nice underwear it’s just a pity the ads on TV is so putrid very rude and inappropriate it’s a pity they don’t market them at a more intelligent and sophisticated audience as well I have a lot of friends who will not buy them simply because of the ads regardless of how good I told him they are
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Seymore
- 2 reviews
Never adjust again, I call crap .
They are quite comfortable and the lycra between the legs is great . I operate machines and drive a lot and when sitting the pouch always seems to be in the wrong spot a lot of the time . They are definitely pretty good but I would only buy in bulk on specials like black friday or something as they are not a cheap option .
1 comment
Greg T.Step One
Hey Seymore,
I think you should try a new size. Please fill this out and we'll send you a new pair under our First Pair Guarantee. https://stepone.life/pages/claim-fpg
Regards
Greg
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Bad waist band fabric
The underwear themselves are comfortable mainly to be so thin a fabric but the waistbands are the worst I have ever came across, notice how the average model always wears a shirt so as not to notice the waist band folding.Have tried several sizes still the same problem.
1 comment
Greg T.Step One
Hey John,
This should have been solved with a change of size. If that hasn't worked, you can apply for a full refund under our First Pair Guarantee: https://stepone.life/pages/claim-fpg
Thanks
Greg
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Yvonne W.South East Queensland, QLD
Wearing nothing
My husband says that the underwear are like wearing gossamer. He absolutely life he’s them & swears buy them, that is why l just brought him 17 pairs. He finds them so comfortable.
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JaseMetropolitan Adelaide, SA
Awesome!
I’m not one to write reviews but these are the best underwear I’ve had. They really work with no ride up. Perfect for tighter work pants and very comfy. No gimmicks here and well worth the price.
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RUSSELL COOKE
- 2 reviews
- Bamboo Boxer Brief (Longer)
- Verified customer
Simply incredible
The first underware I have owned that keep you cool and dry. You can hardly feel that you are wearing them. My wife and daughter want women's versions now so please hurry up with that development. The ordering process and pre order information / support was fantastic
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Neil AdamsonGreater Melbourne (Outer), VIC
My Husband thinks they are the best thing since sliced bread
Fantastic website and service,my Husband is so happy he loves the fabric and says they are so comfortable, no chaffing anymore,he ordered 4 black ones, they wash and dry so quickly
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Snug as a Rug
My partner was a non believer in this product, until I bought a pair for him. He could not believe how comfortable they were. It is though he is wearing nothing at all. I have now bought more as he will not wear anything else.
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JohnSouth East Queensland, QLD
Nice feeling
Navigating website was fine, range of products, good. Satisfied with Step one Undies except that the sizing is slightly out of wack..The company exchanged the first pair because of some stitching undoing but the return pair was slightly small Go one size up to be sure.
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Questions & Answers
Tim A.asked
Where are they made?
Where are they shipped from?
2 answers
Made in China, shipping from China and may i add with what seems to be their best efforts to hide this. I bought one pair to try. Expensive for the quality level and false advertising in my opinion. I will be contacting them shortly to ask for my money back. Don't get me wrong, not terrible. Just average with efforts to hide the Made in China label.
Greg T.Step One
Hey Tim,
We make them ethically in China, we don't hide it, in fact, we have a page on our home screen dedicated to the process and all the certifications we have to ensure our factories are ethically accredited. https://stepone.life/pages/ethical I have and (used to) visit the factories on a regular basis to ensure QC and we have a full-time staff member on the ground ensuring the best quality.
We ship from Sydney and have a warehouse in Ingleburn. We also off a 30-day First Pair Guarantee, so if you don't love them or would like another size, we'll either refund you or send out a new size for you.
We don't hide anything about our process, we are a small and proud Aussie company and happy to answer any questions about our product or ethics.
Thanks Tim!
Regards
Greg
Paul C.asked
Is there a flap to open and piddle or do you have to pull down from the elastic?
3 answers
Pull down from the elastic or pull up the leg. That's why I like them less material around that area, keeping it cooler.
You have to pull down from elastic or pull up from leg but worth it all for the comfort
Thanks
Toby F.asked
On your website it says the boxers are 3 cm longer but what is the full length of these?
1 answer
Hi Toby F. - my boxers [gum ball pink] are 33 cm from top of waist support and 30 cm on my trunks [juicy plums] and both great fit.
Cheers - Chris_P
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John
Why can't you give me an answer as to what country they are made