Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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Stratco NSW, Thornton
Spot On Service
When 60 bags of concrete are loaded into your trailer while you pay, you know your onto a good thing. Cheaper then Bunnings too! Will definitely be going back! Awesome.
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The reviewer stated that an incentive was offered for this review
Brett F.Hunter Region, NSW
The best workbench and storage system
Just recently purchased a garage workbench and storage system was a little apprehensive at first because if the cost but now I’m completely satisfied.
The quality and strength of the steel is great. It’s so nice to have something which is decent and well made and it was easy to assemble.
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RebeccaHunter Region, NSW
Appalling service and a "custom" shed...yeah, right!
We enquired about a custom made garden shed and subsequently ordered and paid for one on the Saturday of the October long weekend last year. Ash was helpful at the time, advised it would only take around 2 weeks for it to be ready and delivered. Husband received a phone call while at work early the following week from Allen (he wasn't from the store) who advised that we couldn't have the width we ordered and could we make it 10cm wider. Hubby explained we'd have to check as the space where we wanted it was tight but he was at work. Said to chan...Read more
ge it and we would confirm sizing with him first thing the next morning. As promised, hubby spoke to Allen the following morning and confirmed the size we needed as we couldn't go bigger...that was all sorted. It was 3 weeks on, hadn't heard a thing. So I rang the store first thing on a Thursday morning and spoke to Ash. She said she'd follow up and get back to me. The day came and went, no return call. The next morning i tried to call the store, no answer. After several attempts I was answered by Heather in the Sydney office. I told her what i was following up and still waiting on a call back, she offered to leave a message for the store to call me back to which I declined. I continued to try and contact the store myself with no success. After lunch I drove to the store (which was completely empty so not sure why the phone wasn't answered?!) and enquired in person and said I was still waiting on a call back. Ash served me, said she was still waiting to hear back. I asked how long will it take, she said "I don't know". Frustrated, I left. I went home and within 2 hours I received a call from Heather. She had quite a tone towards me and proceeded to tell me that the delay is our fault because my husband changed the size of the shed and it was still another 3-4 weeks away. Still frustrated and more so after her comments, I firmly set the facts straight with her that it was in fact one of her team that called us to say they couldn't do the shed in the size we ordered - not us. When i asked why this has now become our problem, she still tried to tell me again that my husband was the one who rang and changed the order. I was quite annoyed by this point and it clicked that the Heather I was speaking to was the same one that answered the phone earlier that morning! I told her I wasn't impressed, she really didn't care and the call ended. One request we did make with Ash when we ordered was if we could not have the shed delivered on a Wednesday (both at work that day) as we didn't want it left out in the front yard for various reasons. When we finally had an email from Ash, of course delivery was on a Wednesday, 4th Dec. - just over 8 weeks after we placed our initial order (quite a bit different from the 2 weeks we were told initially!). We were not game to call and try to change it, didn't want any further delays! I had to take a day off work and wait for the delivery. I must say that delivery guy was such a pleasure to deal with and placed everything exactly where we wanted it with care. We started building the shed the weekend after Christmas, got too hot of a weekend to do it so we have only just finished it today! The shed itself is ok. Many parts of the framing were warped but again, we didn't want to deal with the local store and so have just made it "work". One star is for the delivery guy, the other star is because the shed turned up. Sorry Stratco, but something that should've been a pretty straight forward transaction ended up a headache for us. And we won't be dealing with your Thornton store again.1 comment
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Shelves
Bought 2 shelves for $60 what a bargain, easy to put together and carry a lot whilst there also bought a letter box again great price.
Very surprised by the range of products carried in store and great service from the staff
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The reviewer stated that an incentive was offered for this review
Craig B.Hunter Region, NSW
Great service
I went in store to buy a drill, the staff were very helpful, spending the time to show me around the store and helped me choose a drill. I also purchased a hedge trimmer, spare batteries and screwdriver set. I was also pleased with the price. Definitely going back to Stratco this weekend.
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M.H.AHunter Region, NSW
- 2 reviews
Great price and service!
I tend to just go to Bunnings as it’s close. But this time I saw a Fb special on some roof ventilators. I couldn’t ignore this special and drove to Thornton to buy them plus other products. They were priced better, the service was friendly and they had 6 of the colour in stock. I drove home happy. I’ll be back!
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The reviewer stated that an incentive was offered for this review
Great customer service and product knowledge
First I want say thanks for making me feel comfortable even though I didn't not know what exactly what i needed to build the porch front of my house. Then Kristopher helped me with everything from drawing a rough plan to getting everything that I needed ready.Thanks again
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John NHunter Region, NSW
Great Service
We wished to install blinds onto the back patio before this could happen a support beam had to be installed to support the blinds. the sales manager arranged for a site inspection and measure then arranged for the installer to construct this also while there the installer did the final measure for the blinds to be manufactured prior to being fitted.
We have been impressed with this excellent service.
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The reviewer stated that an incentive was offered for this review
Dianne583
- 2 reviews
- 1 like
- NSW, Thornton
- Verified customer
Great service and the finished job looks awesome
Stratco cuts roofing to the exact size. For a DYI person this is such a bonus as there are no errors and the finished job looks great. The service was excellent as well and the pricing was competitive.
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RuthHunter Region, NSW
- 2 reviews
Stratco Garden Outdoor Storage Box Bench
I often call into Stratco Thornton for a look around. Staff is always friendly and happy to help. Found that Storage Box Bench was on sale. Easy to assemble. Looks fantastic
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The reviewer stated that an incentive was offered for this review
Carport for caravan
Was looking for a car port for caravan. Saw Ashleigh and quoted on couple of options, Ashleigh gave me a few options and couldn’t be more helpful. Great experience thanks
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Chris KHunter Region, NSW
Fantastic Service
went in to order something I didn't know the name of. Very helpful and patient. I ended up with a custom made product (Colourbond Flashing) which fitted perfectly.....Well Done Stratco Thornton
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Stratco A.Stratco
Hi Rebecca, I am sorry to hear you have had this experience with Stratco. It is very disappointing to hear. Could you please send your contact details to [email protected] so that I can look into... Read more
this for you with the management team? Regards, Annabelle