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Reviews

4.4

53 reviews
5
(40)
4
(5)
3
(3)
2
(1)
1
(4)
  • Product Quality
    4.6 (48)
  • Return Claim MadeYes (2) · No (44)
  • Shipping
    4.7 (18)
  • Customer Service
    4.5 (31)
  • Timeliness
    4.7 (26)
  • Job Satisfaction
    4.7 (15)
  • Rates and Fees
    4.7 (29)
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Paul112

Paul112Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Steve is a great exponent of your company

published

I must say, as your oversize "mechano" set sits in your yard you should stop to think how many people have had a hand in getting it there. The sales team, designers and engineers....wow....what an amazing process. Thank you for such an amazing effort Stratco. This review is, I guess, ironically, for the only person you astoundingly get to see in the process....the delivery guy. I just want to especially mention Steve. He was on time, courteous and went way over and above his duty by helping me carry in some very heavy garage components into our back yard. Thank you Steve. Thank you for simply doing your job with a smile and adding the last chapter in our garage story so positively. Regards, Paul and Lily

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Fantastic customer support throughout the whole process.

published

Great help from the sale team. Fast replies even once I had paid for and recieved the product. Very happy with the product and will buy stratco again and recommend. Looks great too.

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Return Claim MadeNo
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Isaac K

Isaac KSouth East Queensland, QLD

Very poor quality materials used for sheds and bad customer service

published
Customer Service
Product Quality
Return Claim MadeNo
2 comments
Stratco
Stratco A.Stratco

Hi Isaac, I am sorry to hear you have had this experience with Stratco. If you would like to discuss this further please email us at [email protected] Regards, Annabelle

Isaac K
Isaac K

Hi Annabelle, we have already discussed it further in another thread on Stratco fb page. You said you had talked to the product department but nothing was resolved. My warranty claim was just rejected again.. Bad bad experience

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Linh Nguyen

Linh NguyenSouth East Queensland, QLD

Good customer service. Product range is still small

published

Bought some products on their online store. Pickup at their physical store and I found out the price was cheaper elsewhere, so the store staff talked to the boss and they agree to lower their price to match other store and processed a refund back to my card. I was happy at the end.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Molly

MollySouth East Queensland, QLD

  • 2 reviews

garden Shed

published

I ordered an online garden shed and it was delivered to me with in 2 days. It was so quick and easy to use the online portal as I am not good at the computer.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

sarah

sarahSouth East Queensland, QLD

  • 5 reviews

Purchased air con covers

published

Easy to assemble, need to paint these yourself. The man at the store wasn't overly helpful and was willing to let me drive off in my car with the box he placed in the car hitting my gearstick. He laughed it off and told me to take the backroads

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Michelle

MichelleSydney Surrounds, NSW

  • 2 reviews

Good timing and streamline deluvery

published

Very quick streamline delivery service. Just called to cjeck on product and purchased over phone. Delivered within two days. Cant use any more words. Bla bla bla bla bla bla

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Return Claim MadeNo
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Andrea

AndreaMetropolitan Adelaide, SA

No response does not sell a product

published
Customer Service
Timeliness
Return Claim MadeNo
3 comments
Stratco
Stratco A.Stratco

Hi Andrea, I am sorry that you have had this experience with us. Please contact me at [email protected] if you wish to discuss further. Kind regards Natasha

Andrea
Andrea
Stratco
Stratco A.Stratco

Hi Andrea, it is disappointing that you have not being communicated, I am willing to contact you direct if you would like, if you can send me your details via [email protected]. Kind regards Natasha

Cindy G.

Cindy G.Metropolitan Adelaide, SA

Online experience

published

Easy to use and find what I needed. I did click n collect and customer service was professional and friendly. Happy to use this service again at any time of day.

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The reviewer stated that an incentive was offered for this review

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Peter

PeterGippsland, VIC

Heritage Shed

published

Love the site- it is easy to use and soooo comprehensive. My heritage shed was delivered without fuss and clear instructions for erection . With a little assistance it was up in no time and even the neighbour loves it.

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Return Claim MadeNo
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Dave

DaveSouth East Queensland, QLD

great company

published

great products at good prices but they don't reply to emails....
I will continue to buy direct from Stratco... So far So good. I recommend shoppers to look at the website.

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Shipping
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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Linda Murphy

Linda MurphySouth East Queensland, QLD

Easy ordering

published

Site is easy to find your way around. Buyers have a choice of stores to select from.
Products listed are accurately described and pictures are available to ensure it is the correct product for you.

Rates and Fees
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Disapointment with sale of product purchased.

published

having previously been very satisfied with my purchases from Stratco I was dissapointed to find that the Fan I purchased last week did not include the special type of globe required but that you did not sell them, nor was it easy to purchase same from normal outlets. Nor could I buy a 6w one as all retailers contacted only sold 3w which does not provide sufficient light for the room.

Customer Service
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Product Quality
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Return Claim MadeNo
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1 comment
Stratco
Stratco A.Stratco

Hi Barry, I am sorry that you had this experience with us, if you would like to discuss further, please contact me at [email protected]. Kind regards Natasha

The reviewer stated that an incentive was offered for this review

Mungus

MungusSouth West, WA

Great store

published

Great variety of products are available and the store is easy to navigate.Staff are always on hand to assist with my questions and the price of products is nearly always better than other stores

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Rhonda S.

Rhonda S.Sydney, NSW

Good online experience

published

Purchased Sunscape 3 x 6m gazebo online and used click and collect service. Very efficient, no problems. Unfortunately putting up the gazebo was a problem as the canopy was too small for the frame.

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Return Claim MadeNo
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Efficient and wide range

published

The Stratco online store has as wide a range as their physical stores. Couldn't be happier with the fire pit I purchased, which was a catalogue special that week. Would buy from them again.

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The reviewer stated that an incentive was offered for this review

Jeff

JeffEyre Peninsula, SA

  • 10 reviews

Excellent service from the online store.

published

Very fast and efficient. Great range of online products and very good prices. I would recommend Stratco for all your hardware and building needs. I will definitely use them again.

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Return Claim MadeNo
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Jason

JasonMetropolitan Adelaide, SA

  • 2 reviews

Excellent service and product

published

Fast and easy purchase online with a quick turnaround time for click and collect and a great price and service at pick up will definitely buy from them again in the future.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Carmela was very helpful !

published

Carmela was very helpful ! She followed all the instruction and she made sure that we will get what we needed .
She had a lot of patience and she made sure that the product will be delivered on time

Customer Service
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2 comments
Stratco
Stratco A.Stratco
Anna
Anna

My mobile number is 0402905851.
My email address is [email protected]

Roachy

RoachyPerth, WA

  • 4 reviews

HAPPY CAMPER

published

After a small glitch on my 1st online order,which was quickly corrected by the friendly & helpful admin staff at Canning Vale, i became a Super Saver and enjoy doing most of my shopping with Stratco online, always using the easy ClicknCollect feature which saves me valuable time.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Ingrid L.

Ingrid L.asked

Online Store

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

2 answers
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.

kathy
kathy

Same problem the blinds are all creased down the bottom and keep comming out of there tracks my whole pergola isn't flush this has caused my blinds to come out of the tracks not happy two months old but it's not straco it's the company that installed them I'm going through this process at the moment,I suggest you do the same

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