Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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Paul112Greater Melbourne (Metropolitan), VIC
- 4 reviews
Steve is a great exponent of your company
I must say, as your oversize "mechano" set sits in your yard you should stop to think how many people have had a hand in getting it there. The sales team, designers and engineers....wow....what an amazing process. Thank you for such an amazing effort Stratco. This review is, I guess, ironically, for the only person you astoundingly get to see in the process....the delivery guy. I just want to especially mention Steve. He was on time, courteous and went way over and above his duty by helping me carry in some very heavy garage components into our back yard. Thank you Steve. Thank you for simply doing your job with a smile and adding the last chapter in our garage story so positively. Regards, Paul and Lily
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Fantastic customer support throughout the whole process.
Great help from the sale team. Fast replies even once I had paid for and recieved the product. Very happy with the product and will buy stratco again and recommend. Looks great too.
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Isaac KSouth East Queensland, QLD
Very poor quality materials used for sheds and bad customer service
Recently I had a very bad experience with a Stratco shed and with the Stratco product department.
The shed roof got very rusted after only 7-8 months from the purchase and installation. I live more than 10km from the beach and the shed isn’t under any trees.
When I approached the store about this issue, they referred the case to the product department. I requested only replacement of a couple of roof sheets.
Here is their response:
“The marks are rust spots from the swarf left on the roof when tek screwing the capping’s and sheets on. This is not covered by the warranty as this should have been cleaned off the roof during the installation process.”
...Read more
2 comments
Hi Annabelle, we have already discussed it further in another thread on Stratco fb page. You said you had talked to the product department but nothing was resolved. My warranty claim was just rejected again.. Bad bad experience
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Linh NguyenSouth East Queensland, QLD
Good customer service. Product range is still small
Bought some products on their online store. Pickup at their physical store and I found out the price was cheaper elsewhere, so the store staff talked to the boss and they agree to lower their price to match other store and processed a refund back to my card. I was happy at the end.
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The reviewer stated that an incentive was offered for this review
MollySouth East Queensland, QLD
- 2 reviews
garden Shed
I ordered an online garden shed and it was delivered to me with in 2 days. It was so quick and easy to use the online portal as I am not good at the computer.
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The reviewer stated that an incentive was offered for this review
sarahSouth East Queensland, QLD
- 5 reviews
- Online Store
- Verified customer
Purchased air con covers
Easy to assemble, need to paint these yourself. The man at the store wasn't overly helpful and was willing to let me drive off in my car with the box he placed in the car hitting my gearstick. He laughed it off and told me to take the backroads
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MichelleSydney Surrounds, NSW
- 2 reviews
Good timing and streamline deluvery
Very quick streamline delivery service. Just called to cjeck on product and purchased over phone. Delivered within two days. Cant use any more words. Bla bla bla bla bla bla
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AndreaMetropolitan Adelaide, SA
No response does not sell a product
I emailed a detailed request for quote (using the facility on the stratco website) for an alfresco kitchen on 8/11. when I had received no reply by 21/11 I phoned to follow up and was advised that, while my email had been received, nothing had been done with it. A number of reasons were given - none of them related to satisfactory customer service and none explained the lack of action. I was advised the person who dealt with the alfresco kitchens was not at work that day so the request for quote would be forwarded to him and he would send me ...Read more
the details requested. After no response for another week I phoned again to follow up and received a very poor response. Nobody I spoke to had any idea regarding the quote request and I was told by one person that they thought you ''weren't doing kitchens anymore". I finally got through to a person who was able to give me a quote for a standard kitchen. Being a customer should not be this difficult.3 comments
Stratco A.Stratco
Hi Andrea, I am sorry that you have had this experience with us. Please contact me at [email protected] if you wish to discuss further. Kind regards Natasha
Hi Natasha, I had expected contact from Stratco following my initial email using you website link. when that didnt occur i followed up and was advised i would receive a phone cal. which also didnt occ... Read more
ur. when i wrote the review I opted in to the choice to delay my review being publicly available for 7 days to give Stratco the opportunity to have someone phone me to discuss the lack of service. That didnt occur either. Im not sure there is any point in further contact by me if that serial lack of response is not sufficient information to indicate there are problems with the service.Stratco A.Stratco
Hi Andrea, it is disappointing that you have not being communicated, I am willing to contact you direct if you would like, if you can send me your details via [email protected]. Kind regards Natasha
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Cindy G.Metropolitan Adelaide, SA
Online experience
Easy to use and find what I needed. I did click n collect and customer service was professional and friendly. Happy to use this service again at any time of day.
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The reviewer stated that an incentive was offered for this review
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PeterGippsland, VIC
Heritage Shed
Love the site- it is easy to use and soooo comprehensive. My heritage shed was delivered without fuss and clear instructions for erection . With a little assistance it was up in no time and even the neighbour loves it.
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The reviewer stated that an incentive was offered for this review
DaveSouth East Queensland, QLD
great company
great products at good prices but they don't reply to emails....
I will continue to buy direct from Stratco... So far So good. I recommend shoppers to look at the website.
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The reviewer stated that an incentive was offered for this review
Linda MurphySouth East Queensland, QLD
Easy ordering
Site is easy to find your way around. Buyers have a choice of stores to select from.
Products listed are accurately described and pictures are available to ensure it is the correct product for you.
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The reviewer stated that an incentive was offered for this review
Disapointment with sale of product purchased.
having previously been very satisfied with my purchases from Stratco I was dissapointed to find that the Fan I purchased last week did not include the special type of globe required but that you did not sell them, nor was it easy to purchase same from normal outlets. Nor could I buy a 6w one as all retailers contacted only sold 3w which does not provide sufficient light for the room.
1 comment
Stratco A.Stratco
Hi Barry, I am sorry that you had this experience with us, if you would like to discuss further, please contact me at [email protected]. Kind regards Natasha
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The reviewer stated that an incentive was offered for this review
MungusSouth West, WA
Great store
Great variety of products are available and the store is easy to navigate.Staff are always on hand to assist with my questions and the price of products is nearly always better than other stores
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The reviewer stated that an incentive was offered for this review
Rhonda S.Sydney, NSW
Good online experience
Purchased Sunscape 3 x 6m gazebo online and used click and collect service. Very efficient, no problems. Unfortunately putting up the gazebo was a problem as the canopy was too small for the frame.
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- Online Store
- Verified customer
Efficient and wide range
The Stratco online store has as wide a range as their physical stores. Couldn't be happier with the fire pit I purchased, which was a catalogue special that week. Would buy from them again.
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The reviewer stated that an incentive was offered for this review
JeffEyre Peninsula, SA
- 10 reviews
Excellent service from the online store.
Very fast and efficient. Great range of online products and very good prices. I would recommend Stratco for all your hardware and building needs. I will definitely use them again.
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JasonMetropolitan Adelaide, SA
- 2 reviews
Excellent service and product
Fast and easy purchase online with a quick turnaround time for click and collect and a great price and service at pick up will definitely buy from them again in the future.
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- Online Store
- Verified customer
Carmela was very helpful !
Carmela was very helpful ! She followed all the instruction and she made sure that we will get what we needed .
She had a lot of patience and she made sure that the product will be delivered on time
2 comments
Stratco A.Stratco
Hi Anna, thanks for your great feedback. This is our 1000th review on ieatwords.com.au. We'd like to celebrate our 1000th review by offering you a $100 Stratco voucher. We have sent you a messa... Read more
ge, please respond with your contact details so we can arrange the voucher for you.My mobile number is 0402905851.
My email address is [email protected]
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RoachyPerth, WA
- 4 reviews
HAPPY CAMPER
After a small glitch on my 1st online order,which was quickly corrected by the friendly & helpful admin staff at Canning Vale, i became a Super Saver and enjoy doing most of my shopping with Stratco online, always using the easy ClicknCollect feature which saves me valuable time.
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Ingrid L.asked
I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable
2 answers
Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.
Same problem the blinds are all creased down the bottom and keep comming out of there tracks my whole pergola isn't flush this has caused my blinds to come out of the tracks not happy two months old but it's not straco it's the company that installed them I'm going through this process at the moment,I suggest you do the same
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Stratco A.Stratco
Hi Isaac, I am sorry to hear you have had this experience with Stratco. If you would like to discuss this further please email us at [email protected] Regards, Annabelle