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Reviews

4.4

61 reviews
5
(46)
4
(6)
3
(3)
2
(1)
1
(5)
  • Product Quality
    4.6 (55)
  • Return Claim MadeYes (2) · No (52)
  • Shipping
    4.5 (20)
  • Customer Service
    4.4 (38)
  • Timeliness
    4.7 (30)
  • Job Satisfaction
    4.7 (20)
  • Rates and Fees
    4.6 (36)
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Reviewer Photos & Videos

Disapointment with sale of product purchased.

published

having previously been very satisfied with my purchases from Stratco I was dissapointed to find that the Fan I purchased last week did not include the special type of globe required but that you did not sell them, nor was it easy to purchase same from normal outlets. Nor could I buy a 6w one as all retailers contacted only sold 3w which does not provide sufficient light for the room.

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Return Claim MadeNo
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1 comment
Stratco
Stratco A.Stratco

Hi Barry, I am sorry that you had this experience with us, if you would like to discuss further, please contact me at [email protected]. Kind regards Natasha

The reviewer stated that an incentive was offered for this review



Mungus

MungusSouth West, WA

Great store

published

Great variety of products are available and the store is easy to navigate.Staff are always on hand to assist with my questions and the price of products is nearly always better than other stores

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Rhonda S.

Rhonda S.Sydney, NSW

Good online experience

published

Purchased Sunscape 3 x 6m gazebo online and used click and collect service. Very efficient, no problems. Unfortunately putting up the gazebo was a problem as the canopy was too small for the frame.



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Return Claim MadeNo
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Efficient and wide range

published

The Stratco online store has as wide a range as their physical stores. Couldn't be happier with the fire pit I purchased, which was a catalogue special that week. Would buy from them again.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Jeff

JeffEyre Peninsula, SA

  • 12 reviews

Excellent service from the online store.

published

Very fast and efficient. Great range of online products and very good prices. I would recommend Stratco for all your hardware and building needs. I will definitely use them again.

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Return Claim MadeNo
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Jason

JasonMetropolitan Adelaide, SA

  • 2 reviews

Excellent service and product

published

Fast and easy purchase online with a quick turnaround time for click and collect and a great price and service at pick up will definitely buy from them again in the future.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Carmela was very helpful !

published

Carmela was very helpful ! She followed all the instruction and she made sure that we will get what we needed .
She had a lot of patience and she made sure that the product will be delivered on time

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Return Claim MadeNo
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2 comments
Stratco
Stratco A.Stratco
Anna
Anna

My mobile number is 0402905851.
My email address is [email protected]

Roachy

RoachyPerth, WA

  • 4 reviews

HAPPY CAMPER

published

After a small glitch on my 1st online order,which was quickly corrected by the friendly & helpful admin staff at Canning Vale, i became a Super Saver and enjoy doing most of my shopping with Stratco online, always using the easy ClicknCollect feature which saves me valuable time.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Virginia

VirginiaMetropolitan Adelaide, SA

Fantastic garden section

published

Can't best a Stratco for plants! Always top quality and fantastic sales. Huge range on offer and their prices on everyday items are lower than competitors. Always my first choice.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Outstanding customer service

published

Sales rep was brilliant, knowledgeable and incredibly helpful. Bent over backwards to help me make sure order was correct. Fencing and gates look fantastic. Rep endured both orders were available for pickup at same time

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Cath S

Cath SMetropolitan Adelaide, SA

Tanks, screens and more.

published

Brought several item's recently and could not be happier with the service, del and after care help when there was a problem. Tracey at Gepps Cross store thanks again for your help.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Kym Ingham

Kym InghamMetropolitan Adelaide, SA

  • 2 reviews

Online order

published

I called to order a workshop bench for my husbands birthday and I wanted by a certain date and also price matched. Staff were friendly and arranged the product to be picked up locally for me and the date I needed it by.

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Product Quality
Timeliness
Return Claim MadeNo
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Shed Window Is Great

published

Checked out a shed window online and I initially couldn't find the dimensions so I rang the contact number. The person on the phone provided all the details and arranged the order and delivery to the store. Great service and quality product.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

John

JohnPerth, WA

  • 2 reviews

Buying Roofing Steel SO Easy

published

I purchased steel roofing and wall sheeting for my old garage as I was refurbishing the lot!
Arrived in a timely manner and was perfect amount and quality. Easy to fit and work with. The online store was very easy to navigate and place my order!

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Scott

ScottSouth East Queensland, QLD

  • 6 reviews

No reply

published

Sent an online quote request on 11 June 2022 for fencing and didn't get a response so I sent another online request on 25 June and still no response. Not good customer service so I spent my money elsewhere.

Customer Service
Return Claim MadeNo
1 comment
Stratco
Stratco A.Stratco

Hi Scott, sorry to hear that you have had this experience with us, if you would like to contact me via [email protected] and we can discuss further. Kind regards Natasha

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cathLou65941

cathLou65941Peel, WA

Fantastic service from staff at the Mandurah branch in WA

published

We are very happy with all aspects of dealing at Stratco, the stores have everything we could ever need. Looking at getting patio and fencing in the near future and as the service was great, we'll be heading back to our our local Stratco store.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

15 Piece Combo storage Bins

published

Great product for the price. Easy to put together and looks like it will last a long time. Great for the shed! Very happy with this product and would definitely recommend it.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Easy to deal with

published

Ordered for click n collect. Within 30 minutes I had confirmation of the order to pick up! Staff were friendly at the store. Items were in perfect condition and as advertised

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Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

B1ackjack

B1ackjackNortheast, VIC

Great product great service

published

This was our first visit to a Stratco store, but it won’t be our last. We wanted to look at screens, and the service we received was second to none. The salesperson introduced herself immediately, and showed us the range of screens carried by the store. She explained in great detail to all the questions we asked. She was very knowledgeable, and it was easy for us to make the decision to purchase the screen, and we were even given instructions on how to erect it. We were ver impressed with the outstanding service we received and we will certainly Stradco to our friends. Thankyou Stradco.

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Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Rgale

RgaleMetropolitan Adelaide, SA

No faults

published

Definitely a Quick and easy online service was delivered next afternoon after payment. Will definitely purchase from again. Item was as described good quality! Will recommend. Was easy to assemble

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Ingrid L.

Ingrid L.asked

Online Store

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

2 answers
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.

kathy
kathy

Same problem the blinds are all creased down the bottom and keep comming out of there tracks my whole pergola isn't flush this has caused my blinds to come out of the tracks not happy two months old but it's not straco it's the company that installed them I'm going through this process at the moment,I suggest you do the same

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