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Reviews

2.5

75 reviews
5
(12)
4
(7)
3
(14)
2
(14)
1
(28)
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Terrible froth and terrible service!!!

published
1 comment
Sunbeam
Brendan K.Sunbeam

Cooling Time An Issue

published

My partner and I like our mugs of coffee. I was enjoying mine - milk a perfect temp, whisked just right BUT without a word of a lie, we had to wait 10 minutes for the machine to cool down for the next cup! We were using normal milk, waited 5 minutes initially just to make sure before we tried to use it again and we had not overfilled or underfilled the jug. Had it for less than 24 hours. Very disappointed Sunbeam!



1 comment
Sunbeam
Brendan K.Sunbeam
Jayne C

Jayne CRangiora, New Zealand

  • 4 reviews

Best thing I ever bought

published

I love my coffee. At first I was just buying the cafe made flat whites - but when I bought my Sunbeam - I have to say it I now prefer my own coffee. Combined with a plunger to make the coffee and the Sunbeam to heat and froth the milk - it is just amazing. Took a while to get just the right blend of coffee but now the taste and frothed milk are superb. Thinking of buying another 2 - one for a friend and another for me in case mine packs up. I've used it at least once a day for over 2 years now and it's still going strong.



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Lasts as long as the warranty

published

Inconsistent results with a poor life span
I liked this product but cmon SUNBEAM this is a joke

I will never buy another sunbeam product
When they can't make this product last, it's a simple design which has been around for decades

This machine should last a lifetime but by using poor quality components it doesn't

If you buy one MAKE SURE YOU BREAK IT WITHIN WARRANTY AND GET A NEW ONE REPEAT THIS PROCESS YEARLY

Matt - Tassie

Matt - Tassie

  • 10 reviews

Could whisk it better

published
Philbrand

PhilbrandGreater Melbourne (Outer), VIC

  • 42 reviews

Bought one for Mum, picked up one myself the following week

published
Julie

JulieFrankston

  • 4 reviews
  • Verified purchase

disappointing for nearly $80

published
Jenette

Jenette

  • 3 reviews
  • 2 likes

good machine, but doesn't last long

published

Over the last five years I have purchased 4 of these machines. They work really well, but months down the track the base just does not work. Have returned 2 of these to the store of purchase. Sunbeam need to look at this problem as another base has just gone on my machine. No lights no power! I look after this machine as the manual states to no avail!!! Looking for another better brand.

Cassy

CassyIpswich

Great to start with

published

I've bought 2 of these machines and they both ended up the same way. Both stopped working properly after a few uses. I've always taken proper care according to the manual and for some reason it still dies. It will heat the milk but not froth it. Considering it's an $80 purchase it's not worth the time or money. Thankfully this time I kept the receipt. Hopefully I can return it and get a replacement that will more than likely die yet again.

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CJ1977

CJ1977

  • 5 reviews
  • 4 likes

Compact and easy to clean - Heating element dies after 12 Months

published
Carrie

CarrieSydney, NSW

  • 5 reviews

A great milk frother for two people while it lasts

published
1 comment
Sunbeam
Brendan K.Sunbeam

Dear Carrie,
Thank you for your feedback, all information is passed onto the relevant departments.
Kind Regards
Sunbeam

Gift from a friend, would not buy one.

published

Takes forever to finish cycle, at least 5 minutes, froths fairly ok, but is very noisy. After owning a delonghi one before, I am very disappointed in this proeduct.

OK Milk Frother

published

I have owned this milk frother for about 2 years. It has consistently produced good frothy milk, and has suited me OK. However, the handle broke after the first year, and now, the heating element has started to lose it heating ability. The other downside is that after you have frothed/heated milk, you have to wait a while for the machine to cool down if you want to froth again. This is painful if you are making more than 2 coffees.

MadsL

MadsLPerth

  • 5 reviews
  • 6 likes

Does not work properly

published

After a series of other brand milk frothers that did not work properly, I decided on the Sunbeam. It has a large capacity cup and is very easy to clean. It froths the milk very well, but unfortunately it does not really heat it up very well. I always have to heat it in the microwave for an additional 20 seconds. You also can't make coffee for a large group in short succession, as the machine need to cool down for 4 minutes (or longer), before you can use it again. Not impressed!
Capacity, froths nicely
Does not heat milk properly, wait time after use.

Not impressed...

published

Bought my product today with promise from the sales girl that we'd have hot, frothy milk in a short few minutes. Just tried making hot chocolate for the kids. It frothed ok but the temp would be best described as barely warm. I tried again after waiting 4 mins and reheated the first lot and got it slightly warmer but really?? what's the point if it takes so long? I would appreciate your feedback Sunbeam as I now have to travel an hour back to the store if I want to return it. Very disappointed!!

Expensive for what it actually produces..

2 comments
Sunbeam
Brendan K.Sunbeam

Hi Jo Rigby, for further assistance please contact our Consumer Support Team on 1300 881 861.

Jo Rigby
Jo Rigby

Contacted support team only to be told to return goods to the original store for a refund. Got a full refund.

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Mal - Kenmore

Mal - KenmoreAU

  • 2 reviews

Disappointing result

published

Was looking foprward to am easy tio use milk forther. Unfortinately the Sunbeam milk frother does not deliver the forthiest milk preferred. The instructions are not easy to follow and only trial and error usage produced a partial result. The mixing and frothjkng tools provided were diffecult ti remove from the warming container
Compact size and easy to clean. Warms milk adequately.
Failed to produce sufficiently frothy milk. Tools provided are not easily removed from container.

1 comment
Sunbeam
Brendan K.Sunbeam

Hi Mal, we are truly sorry you are having difficulty please contact our Consumer Support Team on 1300 881 861 for further assistance.

Fine until it started a fire from inside.

published

I've used the item about 5 times when I first got it and it has been sitting in a cupboard until this week when I started using it again. It overflowed, I cleaned it up then it caught on fire. Lucky I was standing close or my kitchen would have caught on fire!
Frothed milk
Caused a fire

1 comment
Sunbeam
Brendan K.Sunbeam

Hi Lorelle, could you please contact us on 1300 881 861 to discuss further. It sounds as though some of the liquid has gotten into the element.

Jo from Brisbane

Jo from BrisbaneSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Does the job, not as good as using an Expresso milk frother.

published

It does the job to a point. To be honest it's not anything like using an Expresso's milk frother.
Positives- Very easy to clean, compared to others. Simple to use.
Negatives- Quite expensive for what it is. Milk is never hot enough until you put boiling water in cup first to warm it up. Having to wait 4 mins or so to cool down before doing your next cup. Very annoying when you need to make several cups. Lastly the end product the milk is either too frothy when using full cream milk or not enough when using skim/ lite milk. I don't think I would bother getting another one when it breaks down. Joanne Brisbane Qld

1 comment
Sunbeam
Brendan K.Sunbeam

Hi Jo, you can also press the cool button for a few seconds to cool the jug and then put onto hot.

Richie

RichieCentral Highlands and Goldfields, VIC

Whizzo for two

published

Great little compact 2 cup frother. Good stiff foam on all milks with 2% fat or more. Quick and easy to use. Ideal for two people. Using it three to four times every day. I use it in conjunction with my stove top espresso kettle. A match made in coffee heaven.
Compact unit. Jug rinses under the tap. No need to place in dishwasher.
It's a bit noisy but I don't mind that. I know when it has finished without having to stand and watch it.

Steve

SteveBrisbane

  • 3 reviews
  • 2 likes

So far so good!

published

I bought this a few weeks ago from Target at 20% Off and use it 3 or 4 times a day - it seems to do the job fine. I use it to make milk for latte and hot chocolate for the kids. The milk is hot and its easy to clean. Hopefully it will last longer than some of the others that have been reviewed.
Does what it says
Nothing so far

2 comments
Neil
Neil

Hope your's lasts better than mine. Handle fell off just outside of warranty period. I suspect it didn't like the dishwasher.

Steve
Steve

UPDATE - Still working after 2 years but I have noticed you have to wait until its cooled before using again - I'm sure that didn't happen when I bought it new but can't be sure to be honest.

Page 3 of 4
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Questions & Answers

Joey

Joeyasked

Hi my jug seems to be over throffing my milk and taking longer to do so.....any ideas???

No answers
Catherine

Catherineasked

As an above post. When I turn mine on to foam it starts and then just stops the milk isn’t foamy or hot. Worked for maybe 2 or 3 times then does this. Not happy.

2 answers
Cherryn
Cherryn

Sunbeam have replaced my faulty item and my replacement is fantastic. Heats no problems. Get in touch with sunbeam and let them know it is faulty

Catherine
Catherine

Thank you. I will have to as I only got this for mother’s day this year so only about a month old.

Rosemary Webster

Rosemary Websterasked

Where can I get a replacement frothed disc as mine seems to be no longer magnetic

1 answer
Sunbeam
Customer C.Sunbeam

Hi Rosemary Webster,
You can go to our website www.sunbeam.com.au and click on Service & Support. here you will find a list of agents that can assist you. Alternatively, there are many online stores that provide spare parts as well.

Get an answer from our members and Sunbeam representatives

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