Sunbeam Cafe Series Espresso EM7000 (Stainless) Questions & Answers (page 3 of 6)

Hi, sorry for the late reply, I would say the seal in the group head needs replacing, that's the rubber seal behind the shower screen, easy to replace.
Hope this helps.

I would give it a good clean around the seal first, just in case there are grounds around it, but agree that if this does not fix it then the rubber seal is probably gone. Very easy to replace.

Hi,have just received my EM7000 back from the authorised repair agent for Sunbeam.Fault was the relay not switching off,this being part of the main PCB.Sunbeam will cover this under warranty.So, great news and good that Sunbeam have done this for me.

Hi, I would recommend you fill to about 2mm from the top of the group handle after tamping, that should stop the coffee grounds from sticking to the shower head.

I remedy this problem by putting the used milk jug underneath and the puck comes away easily with the usual flush that the machine needs to clean out any stubborn grounds on the shower head.

It is very likely that the sensor is missing or faulty - this part...
http://www.elliselectricals.com.au/product.php?id_product=128

The little white float is stuck in the water tank cheers

Can you still pour coffee shots with the correct pressure? Is the waste tray filling as you pour a shot?

just make sure everything is clean and tamp coffee well but other than that cant help sorry

Spoke with sunbeam they sent me out the dual wall filters, got pressure back,can't thank them enough for prompt help. Been wondering if humidity has anything to do with it as this last week or so has been very humid

Hi I also have the same problem! My machine is two weeks old!

Hi Having the same problem - Had the machine for a month of great coffee - machine is still making great coffee but the pressure gauge is not working. Just wondering if there is tips to get the gauge working - Thanks

Varying humidity can effect the grind and also the tension. When this happens, I tamp the coffee very tightly and tighten the basket very tightly on to the machine. This usually fixes it, sometimes too much, so I back off the tightening until the needle comes back into the correct zone. It is often a case of trial and error.

Hi JB24. I recommend you contact Sunbeam direct for advice and ask them to organize for it to either be repaired or return it to place of purchase and return it. Still in the process of getting rid of my own “problem machine”. It is not user friendly, it is coffee grind specific, not hot enough...poor recommendation on this machine from place of purchase. Good luck!

I wish I could answer this question! When in doubt turn it off at the wall. Once back on if it it’s still happening contact the free Call number. Sorry can’t be more helpful

Yes I agree the last model was very noisy. The EM7000 is probably a bit quieter but not significantly so in my opinion. You still know when someone is making a coffee!

Call customer service- I had this issue too. If you look in neck of grinder you will see a bolt that you can unscrew with a spanner if you take this off you will find 2 small washers, if you add another one or two (get from sunbeam) this will solve the issue you are having. Will reset so grind will be more like no 15 so you have room to move coarser or finer when trying different beans

Common problem easily solved. Undo the nut holkding the bottom burr...left hand thread so turn it vlockwise to undo it. Add a shim washer, available from sunbeam & reassemble. Adjust grind untill it will grasp 3 slivers of paper between top and bottom burrs. That will give you an idea of when the burrs are close to touching, which would blunt them.

Hi Vince,
I don't recall seeing this in either of the two machines I have owned, I assume its for either cleaning the head, or the basket in the group head.
I flush the machine briefly using the manual button, after every coffee, this ensures the head doesn't get blocked with grains. I follow the same process when closing down the machine, but also wipe the underside of the head with a soft cloth to ensure all coffee grains are removed. I remove the basket from the handle and thoroughly clean both before drying and reassembling... till the next time.

Instructions are in the back of the manual under "Coffee Thermoblock Cleaning Cycle". I have used it a number of times and works great. It is used to clean the grouphead.

The EM7000 heats the milk particularly quickly so work on frothing straight away. If the gauge isn't moving, the coffee is too coarse. To ensure the gauge isn't broken, watch it when you first turn the machine on. Both gauges should move right around and back again.

Thanks, tried the more open basket and it worked ok with the coffee I have. Will have another go on the milk frothing. I can't drink anymore coffee today I'm shaking! I'm sure now I have changed the basket I will work it out. Thanks for your help.

Hi Wendy,
I bought my machine thinking I would make beautiful coffee from day one but far from it.
It is a learned art. To froth the milk you need to hold the milk jug on an angle and only put the tip of the wand in. It should make a tish tish noise and not form too many bubbles. If large bubbles are forming then submerge the wand a little deeper. Also only fill jug to the start of the spout.
To make the shot, only fill the filter basket to about 4-5mm below top once it's tampered. Also the various brands of grind are so varied that I ended up getting a grinder to ensure consistency. It takes time to learn and experiment with tampering wether it's too hard or soft. But you'll figure it out eventually and will have awesome tasting coffee.
Good luck
Mike.

Your grind isn't fine enough.

I don't understand why you would want it any hotter than 70 degrees??

When it starts at 70 degrees from the thermo block it is much cooler at the end of the process. It would be good to have it at 70 degrees at the end of the process.

I find the coffees very hot at 65.

I don't have that problem with mine. Try turning off the power supply for a while and switch it back on again.

Try here,
http://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&products_id=1736073

Hey there, I'm not sure what you're referring to with the blue group head seal, but there's a plate that is held with a screw which the water passes through. It sits flush with the coffee ground. Unscrew and give that a thorough clean.

For a start what is the coffee you are using. Also do you have a BURR grinder. It must be a burr grinder or are you using already ground coffee? It may be a mechanical problem in the machine but could be operator error as I am not sure your experience with this type o0f machine. There are so many things to get right that effect if you get good crema. The beans I am using at the moment from the supermarket are not acting as you would expect is necessary to get good crema.

I am grinding the coffee very fine and hardly tamping it at all. If I tamp it normally no coffee comes out and pressure goes to high. If I make the grind courser and tamp normally I can not get any crema but it should give good crema. So there is a bit of experimenting on every batch of coffee.

Years ago we tried coffee from a supermarket and it came out all brown and no crema. We usually buy green beans and roast them ourselves so that they are freshly roasted and as with all beans they go off after a couple/few weeks with the crems getting less and less. I have been busy lately so bought a Harris coffee from the supermarket and is working all right. As with all new beans you get you have to experiment a bit to get the right grind and tamping. With this coffee I can only get a reasonable crema with a very fine grind

There is always a chance you are not grinding the coffee fine enough or not tamping it right for that particular grind. Make your grind very finer and see if that helps but keep an eye on the pressure gauge and make sure the pressure does not go too high. Then if still not building up enough pressure tamp it harder.

I usually say it took me ten years to get it all right and this is my second machine. My earlier one was a cheaper Sunbeam that lasted for ages.

I hope you are not buying already ground coffee as that is not really good at all.

Hope it you get it working good soon.

EDIT: I just read your comment again and noticed you have had the machine for three years. Sorry if you already know all the above that I mentioned.

Hi, thanks guys for your input. I have been using espresso machines for about eight years and until now have had no problem. I have just discovered that it may be a water flow issue with my machine. I recently purchased two replacement filters for my EM7000 off Ebay which are purported to be genuine Sunbeam filters for that machine, however I have found that when the filter is in place the flow of water is reduced substantially and the machine becomes louder and doesn't function properly. With the filter removed the water flow is good and the machine performs as normal. The filters appear to be identical to the original, right down to the print on the cartridges themselves, however it would seem that there is a problem with them or the inlet itself. Have you ever experienced something similar?

In the orange zone.
Otherwise, there's something wrong with your tampering. The EM7000 is fussy with grind size. You should try the finest setting on your grinder (or a 'number 1' if ground from the shop).

The machine usually takes about 60sec to be ready for use.... check your manual to adjust and set up your machine temperatures - however I find the standard factory settings are perfect for this machine.