Sunbeam Cafe Series Espresso EM7000 (Stainless) Questions & Answers (page 2 of 6)

Try grinding finer and maybe increase dose slightly.

My own rule of thumb for grinding the perfect coffee is to fill the portafilter basket so the mound of coffee is about 1cm above the rim. When I tamp it down i can see a small sliver of silver from the tamp in the basket.

From there if it's still too watery and not the correct pressure, do what the above answer suggested and make the grind finer until it gets to your prefect grind.

I use the dual floor baskets and the pressure does not go up much at all but I get full nice tasting tan crema. As long as you get that you do not need to have the pressure go up.

I have found the dual floor filter basket to be brilliant and making the grind really fine does not get the pressure to change much.

Everyone should have dual floor filter baskets if you are not making great full tan crema all the time. The experts say it is cheating using a dual floor basket and do not use them but who cares as long as it works great.

Water wand NOT milk frother

Should all those baskets come with the machine? I only have the one and two cup baskets but would like the dual floor ones too as I feel I have to overfill my basket to get a strong enough coffee and it’s hard to put the group head on with the amount of coffee required for a proper extraction.

Mine does this too but I figured it was normal or it could be scale build up and the last few seconds is the excess pressure escaping.

Try going to a roaster and buy fresh beans. As the beans age you get less crema.
A good roaster will have the roast date on the pack.

That's a bit of a puzzler. Do you still have the backflush plate or a blank filter, in the portafilter from when you were cleaning it?

I haven’t removed anything? Have been able to use other coffee ground holders with more holes in successfully, but not producing a decent creme. Is it possible the pressure has resuced somehow? Reason being I have tried my normal grounds holder and the water won’t go through them any more?

If it's not working at all, at that age I'd take it back for a warranty fix.
If it's just not registering a very high pressure try a finer grind and maybe up the dose. Are you using pre-ground, or grinding as needed? Because the EM7000 wants a finer grind than anything I've seen being sold.

Hi Sally C,
You may need to contact the manufacturer for a replacement part, although it sounds like the pressure has gone. Do you do regular cleaning and descaling?

Dripping sounds like the seal at the ball joint has failed. You might be looking at replacing the whole steam arm (https://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&products_id=1736072) as no one seems to sell the ball joint on its own, but unless you're feeling very confident that's a replacement you might want to take it to a repairer to install anyway. The EM7000's steam arm is slightly more complicated than most because of the temperature sensor and I haven't any personal experience with how easily it can be user repaired.

There is a screw through the middle that holds that in place. If you can find the screw all you need to do is screw it back in, making that that you put the shower screen back in the correct way up. But if it fell out some time ago and the shower screen has only just worked its way loose you can get a replacement easily enough. Just get a "Shower Head Plate and Screw" (https://www.appliancesupplies.com.au/part/217102-w0228213/em7000, or https://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&products_id=1736085)

If you line it up with the slot (which will probably be having the grip tab pointing upwards to the "off" position, unless it came off during use and is still switched on) and push it firmly back in it pops straight back and locks in. If it doesn't, the plastic tabs on the back of the knob may be broken.
In that case, you'll need a new hot water knob. The steam and hot water knobs are interchangeable so either a steam or hot water knob will do. Quickest fix is to call your local service agent and ask if they have stock. Otherwise there are a few online spare parts shops with it listed.
http://www.elliselectricals.com.au/product.php?id_product=464

https://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&products_id=1736077

https://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&products_id=1736076

Have you turned the water wand nozzle on the right side of the machine to off? Sometimes Ive knocked it and it releases water, Then I realise what Ive done

Water wand is definitely off.
If you don't use the water wand, coffee can be expressed single or double, no problem.
If you use the water wand, you cannot use the espresso functions thereafter.
If you do use them water come out the water wand, nothing out of the group head.

It only has a single jet. It heats and froths fine though it is super important to clean immediately after EVERY use.

We had that problem, had to reset the coffee grinder to a finer position, then the pressure suddenly worked.