The handle fell off my "Sunbeam London Collection Kettle" while filled with boiling water. This seems like a pretty major and dangerous design flaw for a vessel that's built specifically to boil and hold water. If I hadn't managed to stop the kettle from falling I would have been badly scolded and so would anyone near me including my toddler. I will not be purchasing any Sunbeam products again and would advise others not to for the safety of themselves and their family.

I loved the look of this with it's nice matte finish, but within a day or two it's scratched and you can remove them. Not impressed with this design flaw for the price. Replaced it today with a Kmart kettle for $39. I wouldn't recommend this matte style to anyone, we don't even have kids, just two fairly tidy and careful adults. If the matte gets a top coat in future models I'll buy another. Disappointing after previously using the same brand in the gloss style kettle. Also became noisier over time which was annoying.

To be fair Sunbeam have replaced the product when faulty the previous 3 occasions. Same fault each time, the element won't heat which is the key task of the product. It took a month each time to swap it out. Very dissapointed now its gone a 4th time with the same fault I am being told its 3 months out of warranty as the clock runs from original purchase date. Clearly the product is not fit for purpose.