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Supercheap Storage QLD, Gold Coast
MichtillSouth East Queensland, QLD
- 10 reviews
Excessive late fees
The company really went out of the way to help me when I needed storage and have had a pod with them for 2yrs+ now. My only issue is the very excessive $35 late fee. You're penalised within 7 days. Even the big telcos give more grace than that.
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Illusion2000Sydney
- 44 reviews
- 89 likes
No idea of customer relations
We stored furniture for a pensioner relative when she had to go to age care. 6 months afterwards they tried to put the fees up by 10%. Later when we were a week late in paying (she is a pensioner!) they wacked a $35.00 penalty on, told us the storage was locked up and wouldn't be opened until the ''penalties'' were paid. Not even a reminder call or email.
Front line staff are very pleasant and helpful but can't say the same about the management. Will never use them again.
5 comments
Zofia W.Supercheap Storage
Hi Justinian,
Hope you are well. We would love to follow up with this situation. Please feel free to let us know which store you were a customer with. We are here to help you and provide the best possible solution. ... Read more
Looking forward to hearing back from you. Supercheap Storage TeamThank you for your reply. The storage was at Gold Coast and the manager is [Name Removed]. The account was under the name of an aged pensioner client and the goods have been removed following their ac... Read more
tion as shown below. The matter is now closed and I have no intention of discussing it further. "'Fees for the use of Storage Space xxx are now 8 days overdue. You have been charged a late fee of $35.00.
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Zofia W.Supercheap Storage
Hi Justinian
We are really sorry to hear you have had this experience and we would love to be able to follow up what happened here with your situation, as it certainly does not reflect our customer service protocols. ... Read more
We have checked in with the Gold Coast store and they don't have you on record as a customer or recall the situation. Would it be ok to private message us with some contact details so we can locate your account and escalate to the appropriate store. Looking forward to hearing back from you.