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Bobby L.Sydney, NSW
Very bad service, This is my first time and last time to this store
Bought products within one weeks, it fault in first used. Take back ask replacement or refund ( poor quality).
But only offer repair, manager are very rudely. I should read company review before I go.
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The reviewer stated that an incentive was offered for this review
Thanks chad
Chad was very helpful and I would recommend him to any tool buyer. See you again soon.
Sorted me out with my new power tools kit.
Milwaukee knowledge is outstanding. Well done
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MichaelSydney
- NSW, Taren Point
- Verified customer
A++++
Very helpful team at Taren Point store, great prices and trading hours are very convenient, I would highly recommend to D.I.Y and tradesmen.
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Great, honest and fast service. 100% will be shopping here again
Rang up the store and spoke to Adam who helped me out with what I needed and any questions I had. Everything I wanted he was able to get for me at the best price and gave me great advice for the products I was about to receive. He seemed genuine and very informative and I will be coming back to him if I need any more tools from Sydney tools. Would 100% recommend Adam to deal with if anyone needs tools from their store.
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WhopperPerth
- NSW, Taren Point
- Verified customer
Great service, good knowledge, legitimate transaction. Will definitely do business with again
I almost ordered online (interstate customer) then rang the store to confirm my questions. This store had Great service, good knowledge and did a legitimate transaction. Will definitely do business with again.
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Mick RAlbion park
Attentive friendly service
I bought a press and a bench grinder from Adam T from the Taren Point store. This was a purchase for a workshop and Adam made sure the products were exactly what we needed. I have purchased from him before and am glad i made sure i dealt with him again. Awesome, friendly staff memeber you have there. Good work !
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Anthony777
- 2 reviews
Customer Service.
I can not fault the customer service. I did purchase a Husqvarna TS 400 F Brick cutter. I was offered a spare saw blade as an incentive to buy. Price was great and happy to get a free blade. I did have a small problem with whether or not the brick cutter came with a saw blade. Every email was answered in minutes to which is worth GOLD to me. It seems there was a bit of confusion trying to get the right information but at the end of the day it was great communication and people do make mistakes including me. Happy with the product and 10 out of 10 for great customer communication and thanks for the blade:)
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- NSW, Taren Point
- Verified customer
DUANE & HIS TEAM AMAZING SERVICE!!
I have dealt with Duane for a long time,purchasing tools for the company I work for, he is very helpful & friendly and always looks after us in price, I would recommend Duane & his team at Sydney Tools Taren Point for anyone looking to purchase tools for Business or personal use.
Keep up the great work!!
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Chad the man
Thanks chad. Always a pleasure dealing with you. I look forward to doing more great deals.
My number one tool shop
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Perfect item perfect service
Duane (Taren Point), Thank you for your excellent assistance with my purchase. Good price and prompt delivery, what more could you ask.
Pleasure doing business with you.
1 comment
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Chad
Chads service was great, made the process nice and easy. Would recommend to anyone needing tools.
Well done Sydney tools !
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Chad
Chad gave a good overview of the tools including all of the accessories that come with it. Also offered the combo of both guns.
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RikkiDapto
Sydney tools Taren Point
Best customer service at your Taren Point store! Went in to purchase a gift for my dad's birthday and was overwhelmed with Jason's customer service, very professional and well mannered. As soon as i entered the store he was ready to help and offer his knowledge. Will Definetly be back and recommend your store to friends and family
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Sydney tools taren point
Just like to say as a female walking into Taren Point Sydney Tool the service was out standing the guys were really friendly and helpful I needed a present for my Husband birthday they went out of the way to make the experience very easy I really recommend any Female need help to get tools
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To Jay and the team at Sydney Tools. Great to see a genuine approach to to after sales service.
This is a genuine review and I'm very happy to say that Jay and the team at Sydney Tools take a Genuine and Professional approach to sales and after sales service. Good work Guys.
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bensydney
Warranty issue
Exhausted trying to deal with them, 6 weeks to check a sola level never again stick with stabila.
Put up a fus now I'm banned from the store.
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Excellent service
I phoned to order 2 Makita products and to get some information. Jay answered and it was so good to find someone who knew his products and so patient and knowledgeable in his explanation.
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Good Experience
My experience at Sydney Tools was complimented by a highly knowledgeable young tool expert, Chad. Chad provided great advice on the different products I was interested in whilst at the same time coaching his fellow staff. Keep up the great work Chad. Norman
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Great service
Great store with a very friendly vibe. Big thanks to Chad for excellent service. Keep up the good work Sydney tools
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GoldiecoasterGold Coast
- NSW, Taren Point
- Verified customer
DISGUSTING!!!!!!
I'm utterly disgusted and appalled by the service I received from [name removed] and the manager at Sydney Tools Taren Point. I've spoken to [name removed] over the phone a couple of times during the quotation process and I have to admit that he's always been a bit unfriendly but I thought it was just his personality. I've had a few call backs from him requesting me to get back to him ASAP if I wanted the machines. When I finally made the decision and called back (only because their price was better than Aussie Pumps) I regretted it. I explaine...Read more
d I needed the machine by Friday for a specific job. He asked if I was going to make the payment then and there over the phone, which I agreed to. He took my credit card number and then asked if it was my first time purchasing from them. I said yes and he said that two amounts would come off our Credit card and as soon as I have confirmed the amounts (part of security protocol) that he would release the order. When I said no hang on a minute our credit card transactions are not visible immediately, not for a few days, he said well sorry then you will have to wait till they have come through and contact me. I told him that if I had known that I would have bought a machine locally as I have told him I needed it by Friday. I also could have done a direct transfer into their account as that would show up sooner than the credit card purchase. But no he didn't explain the procedure to me prior to putting the purchase through. Then when I spoke to the Manager of the store he was even more rude. Telling me that they have googled our Business and it looks suspicious. We have an address in one suburb but we have requested delivery in another. Yes our P O Box was for another suburb but our companies physical address is different to the PO Box suburb, since when is that a crime? The credit card name was in the same name as the Directors name on the website! Their whole approach was unprofessional and I have been treated like a criminal. This must be because of my foreign accent and the fact that I am a woman. So they just assumed that I have a stolen credit card! I'm sick of this type of discrimination. I get it that there are security measures in place as an office manager and bookkeeper of a company I fully understand, but we always have a responsibility towards our customers. They have the right to be treated with dignity whether they are men or woman Aussie or foreign they're willing to support your business and you need to be willing to treat them equal. Explain your procedures to customers and allow them to make an informed decision. Don't process our money and then wash your hands... Next time I will rather pay a couple of dollars more to a company that is willing to treat me like a proper customer and not a criminal!. Unfortunately I could not select zero stars! One star rating is way tooooooooooooooo high for the treatment I have received! Never again!!!!!Similar opinion? Write a review on ieatwords.com.au!
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Duane C.Sydney Tools
Thank's Trevor, we are glad you were satisfied with Duane's service and look forward to doing business with you in the future.