I have had slowness with the overwhelmed On-line service team and found Toni to be helpful in my recent purchases and exchanges I made with him. I believe him to be helpful and efficient.

Got stuffed around a bit waiting for an order but then Corey got involved and everything seemed to go perfectly. Best place to go for all your tools. Thanks again mate

After having issues with other tool stores, I came to Sydney tools and was immediately assisted by James he answered all my questions and helped me out on a awesome deal, since then James and other staff members have been amazing on organising all the bits and pieces I need and if they didn’t have it they got it within a couple days can’t rate the store and James highly enough will definitely be back.

The team at Sydney Tools Smithfield deserve the recognition for their service ethic, especially Minod who served me. He went out of his way to do everything he could to get a specific product in store for my order. He followed up as promised and was respectful at all times. I have a small business in the wedding industry and my experience at Sydney Tools was worthy of how we serve our clients. Great experience, friendly, helpful and Professional. This is a hidden gem in the middle of Smithfield! Well done to you all!!

Bought products within one weeks, it fault in first used. Take back ask replacement or refund ( poor quality).
But only offer repair, manager are very rudely. I should read company review before I go.

Can I just start by saying sydney tools at warrawong all the guys there are tops lads, but today I dealt with a guy called Nathan, what a legend, give the kid a pay rise and if you don’t ill hire him, such a great representative of this company, easy going and happy to help in any way, 10 out of 10

terrible, sent wrong equipment constantly ignored emails and phone conversations and did not replace the incorrect stuff they sent, Total tools will match & beat Sydney tools, they will give you the service if something is wrong- do not use sydney tools they will steal your money and not supply the goods you order. absolute criminals

So easy to deal with got me exactly what I wanted and saved me hundreds compared to other places, cheers Scotty for hooking me with a great deal appreciate it

item missing parts/ not as described. Sydney tools chat service were unhelpful as they terminated connection before the issue was resolved. Store salesperson does not reply to emails in effective timeframe nor give advice. Expect the customer to drive around the country to fix their / Milwaukees product faults

always feel that I get the right advice and service when I go see george tahan and the boys. quick and reliable service. their shelves always have the stock I need and that store has become a important supplier to my business.

Great service, Large variety of tools .I have been a customer of sydney tools for the past 15 years and never been disappointed, thanks George from the Alexandria store for your great service and honesty.

After the first purchase George provided the service making you feel like part of the family, very quickly established a first name basis customer relation. George knew what expectation I had and subsequent purchases were with minimal fuss. When I moved to a new project elsewhere I still returned to Alexandria

Served by George from the Alexandria store. Very informative, specific and helped me choose the right makita kit to suit my needs. Thanks George, I would definitely recommend Sydney tools, and I will be back for more.

Been seeing George for a few years now. Always has great service, knowledge and very helpful. He is the man to see, reason why I still shop with Sydney tools

George I think his name was greeted me with a smile that would have melted an icy pole. Knowledge of the tools was fantastic. Will shop here again! Fantastic all round!

After making my first purchase over 4 years ago, everytime since then that I have needed something tool related I am drawn back to Sydney tools alexandria store to see George T. His standards of service are second to none ! He is always helpful and guides me in the direction to make the correct purchase or to give me sound advice and his honest opinion.

I was approached and asked if I needed assistance by George. Not only was he helpful but suggested a few other things that I may require after I explained I was doing some DIY at home.
I would offer this guy a job with my company if he was interested!

I came in unsure and left with what I needed. George was very patient and provided great advice and amazing service Couldn’t recommend them any higher. I will be back. Five stars

GEORGE at Alexandria store is always so helpful and full of knowledge about what way I should go with with power tools for my company and when I should venture out to new brands in my fleet