Sydney Tools NSW

I bought a log splitter online on a Saturday night. It did say they had low stock at Gregory hills so I called first thing in the morning to confirm. They stated they had it in stock and needed to be built and they were unable to do it that day which was fair enough. I popped in on my way home on Monday to see if it was ready, they said they didn’t have time to get it done, ok weird but fair enough. Tuesday only bloke that can put it together wasn’t in, Wednesday same thing, Thursday didn’t have time to get it done. Enough was enough and was si...

Went in store to buy a welder. Extremely busy in there with not enough staff members which is why I didn’t give 5 stars. Chris the English man served me, he was fantastic! Very knowledgeable and friendly. After shocking customer service last year there I almost didn’t go back. So happy with my welder and the kit. Thank you Chris.

Walk-in a store they assume you will steal from them and insist you leave your bag at the counter. Even when you have a lot of valuables in a small bag they assume you will steal from them.

Here’s the litmus, go to total tools no problems, go to Bunnings no problems. Sydney tools problems.

Just take your business to total tools and they will match prices.

The industry doesn’t need such arrogant backwards treatment of customers. They do not deserve your business.

Read all the reviews on these clowns, consistently voted the worst hardware store chain in the country.

No surprises, no customer focus. No customers No revenue!

Worst experience to this shop.i have very important job that have deadline i bought Slide crosscut mitre saw. And when I open the It is not brand new, dirty no manual and missing collection bag blade is used and scratched. Before i go i ask why the box is taped looks like its been open [Name Removed] said it new no problem.so I believe him.when i im preparing at home i open the box. Its a crap I called them then i told them i need this i come in the morning. When i come not been prepare. And they keep saying its not their fault. And what? it is my fault???
Rude staff not professional, worst people to deal with. Also i don't know the name bald guy. Its good when you buying, terrible when you have issue
And i missed the deadline of my job.

I have been coming here for years now and I have NEVER had bad service.
Having read a couple of 1 star reviews, I felt I needed to respond.
The team here are great people to deal with and I am always offered help and advice whenever I have needed it.
I have written similar comments on Google reviews.
Sydney Tools have a huge range of tools but if you see something advertised ring first before you make the trip.
Chances are they WILL have it but ring first.
Don't go in with a bad attitude but treat the staff with the respect that you would expect yourself remember "The Universe Doesn't Revolve Around You"!
I will continue going to Sydney Tools Alexandria as, they have great prices and really good service and why would I go anywhere else?

Not really about the Lismore store I just happened to buy through there.

I bought $750 item and paid in full. It needed to be sent from Sydney and I was told that would take 1 week, maybe 2 weeks, max. Over 4 weeks later item has not even been sent from Sydney. Numerous phone calls to local store and Main Office were a waste of my time. Local store is useless (probably not their fault) and Sydney Tools head office is worse. They cannot tell me where the order is, when I can expect it to be sent or when I might get it - their computer sys...

My praise for Mark & his team at Sydney Tools Brookvale, outstanding service & knowledge of their products. A huge thank you to Mark who went beyond & made sure I had the correct product & even took the time to assist in cancelling my previous online order. Merry Christmas Mark & Team. Peta Hennessey.

A very good and prompt service by Harrison.
Always there to resolve issues and solve the problems.
Top notch CSR for Sydney Tools

friendly.helpful and very responsive…they went out of their way to meet my needs.I will definitely shop there again! Well done

Bought a new MIG machine and Hush150 air compressor From Minh at Sydney tools Smithfield. Very helpful and knowledgeable, I recommend you go see him for all your future tool requirements.
I am very happy.
Cheers

Was looking for a good priced pipe bender for a few months.
Glad I stumbled across this one.
Good price and excellent service.
Was able to pick-up the next day.
Have used it to bend 16mm Reo bar, it bent it like butter.
It will help me to make the bends in the pipes I need without any problems I believe.
As I have said it is a good product and value for the price.......

Typhoon pressure washer- needed part replacement, store should have been able to replace part (hose and gun) but needed to be “sent away” now 5 weeks, still no word on when it will be returned.
Guarantee if I returned a faulty product to Bunnings- they’d have taken a new one off the shelf and replaced it immediately.
Email sent to complaints a week ago- still no reply. Store has no answers.

Sorry Sydney tools head office- you’ve taken the power away from the store to keep the customer happy. Typhoon is your own brand, have some parts on han...

Good guys, Quan & Blake always help and look the best solution for everything. Just go and buy whatever you need, and more

Bought a DeWalt thicknesser online, despite thinking it would take 24 hours it was ready the same day. Had Harrison help load it into my car, the guy definately knew his tools and was super helpful..recommend this place highly.

The guys at the Warrawong store today were so great and helped in a difficult situation. I had no tools to get my number plates on or off and not only did they offer to get me the tools they also offered to do the job for me. Can’t thank them enough. We need more people willing to help others out like these guys were.