I spoke to Kevin about my needs for a vacuum and he assisted with my needs, asking questions to make sure I had the right product. Also asking about the works I doing and recommended some products which are very good.

Scott was very helpful.
Every time we go into the store or call up he always looks after us and is very attentive.
As long as he works at that store my family and I will never shop elsewhere.

Online experience was amazingly easy. The item was ready for pick up first thing in the morning.The staff were friendly and helpful when I picked up. Thanks Sydney Tools you made my whole experience tops

I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!

I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.

Called before opening time and received an email response immediately from Alec, with pricing and availability, excellent service, items ordered and collected with 2 hours- exactly what I wanted - happy days

Had a wide variety of equipment for consumer use, all staff were extremely useful, especially Leon who was informative, factual and helpful regarding a first time power tool buyer into making a positive decision. Will come again soon

Purchase was double scanned but no one in the store was authorized to organize a credit; headoffice is taking the good sweet time to process the refund which should have happened at the point of sale. Absolute “crap” by the management. It’s cost me a good couple of hours of time for $25 refund.
May not ever purchase from Sydney Tools again.

AND YET SEVEN DAYS LATER STILL NO REFUND - is this something I should be taking up with NSW Government Fair Trading Dept??

I went in with a few different options on my mind and Kevin was able to help me out and set me up with the perfect kit to cover all my requirements! Needless to say the guys at Penrith will help you out as best they can!

12 amp batteries on the New circular saw.
Just wants more after each cut.
Thanks Damien. Glad I got your help mate.

Josef, very helpful, knew about the products and was happy to help very rare these days, will definitely call back again for any future tooling

I have just been purchasing products from Sydney Tools and I had the pleasure of working with one of Sydney Tools sales team Chevez Crow. Chevez was very helpful in his professional knowledge and guidance, overall he was outstanding.
My many thanks.

I ordered a tool set a week ago and when I asked when the stock will be dispatched I have been unable to receive and received indication. I've stressed the urgency as I need these tools for a specific job but my emails seem to be getting ignored. Should I worry about this company?

We went into Sydney tools after experience lack of service at a major hardware chain. The service we received from Chevez was personal, helpful and professional, we walked out with exactly what we needed for our requirements and very happy.

I'd love to be writing a review about the Lawn Mower I purchased on Tuesday Night but its 3pm on Friday and I still haven't been able to collect in store. Why because they sent the wrong one to my store.
You'd think the corrective action would be to same day the right one to the store and firer the idiot who got it wrong. But no instead they gave me the line it hadn't come in.
Looking forward to seeing how they resolve it seems they aren't on top of things. I mean they could even tell me which store had the Item in stock.

The team at Penrith were helpful and went above and beyond for our team well done. Its t5he small things that make a large difference.

I was having a hard time to purchase a tool that I really need for work. Kevin Saliba gave me an excellent advice that made this purchase affordable and flexible that suits my financial status. Now that I found a tool shop that you can trust, willing to work with you for you to able acquire the tools that you need. I Will definetly come back for some quality tools. Again I would like to thank Kevin and the Penrith Sydney tools crew for the excellent service.