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reviewsGreater Melbourne (Metropolitan), VIC
- 10 reviews
Tried to charge me 55% too much
Went to the store, chose the Xtorque Angle driver bit holder, model no: XTAD01, $29 on the shelf ticket. Went to the counter, man said, that will be $45, I looked suprised and looked over towards the display. he said," Oh you are looking over there...OK" and then charged me $29 .
Came home check on line, price was $45!! plus $10 delivery.
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ChrisGreater Melbourne (Metropolitan), VIC
- 2 reviews
Unsatisfied customer
Made special trip to purchase tools but waited way too long to get any service. Left the store emptied hand n not happy. I will purchase elsewhere. And lots of products with no price tags.
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RussellGreater Melbourne (Outer), VIC
GREAT SERVICE
After ordering and receiving the item I discovered I had ordered the incorrect item, I then contacted them and it was changed over the following work day .Cameron it was great to know good customer service still exists.Russell
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Good Customer Service
Thanks for helping me resolve the dispute, and sorry for the inconvients casued and will continue shopping here. all the best and have a good weekend, really appreciate for all the help
1 comment
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MickMelbourne
- 2 reviews
- 2 likes
False advertising
Had an item on the shelf with a price sticker on front of shelf
Took item to register, tried to charge $50 more, when questioned was told that it was the wrong sticker even though there was multiple of that tool stacked behind the sticker
Surprisingly the correct tool was ‘not in stock’
Staff were rude and aggressive when questioned about the wrong price displayed
Wouldn’t shop with them again
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adamu77Greater Melbourne (Metropolitan), VIC
- VIC, Blackburn
- Verified customer
Stay away
Needed to by an expensive power tool, checked the prices online and Sydney Tools offered the same price as Bunnings. Bunnings was open but Sydney Tools was closed, nonetheless I decided to wait 2 hours until they opened rather than go immediately to Bunnings, to support their local business. Spent $408 in store. Went home and checked one of the accessory items that I also purchased (sand paper for $9)- it didn't fit my electric sander, went back within 20 minutes of the initial purchase and tried to exchange for the correct one. They didn't sto...Read more
ck the size I needed so I therefore asked for a refund on the incorrectly sized one. They refused, claiming it was their policy not to provide refunds! I reminded them that I'd just spent $408 and all I'm trying to do is get a refund for a $9 item unopened in its original packaging, which virtually any other retail store would be happy to do, but they told me it was their global store policy. What a joke. For a company that sells a significant amount of tool-specific consumables their returns policy is a disgrace. Avoid the drama and just shop at Bunnings, who happily provide refunds.Similar opinion? Write a review on ieatwords.com.au!
Execellent Services
This is fist time being there on Blackburn Store .The staff very helpful what I need, will go definitely again buy more tools.
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- VIC, Blackburn
- Verified customer
Fantastic Service!!
Couldn't be more happier with my new purchases!!! The young man Camron who served me i was more than helpful with my selection of cordless tools I needed.
Also he went well out of his way to explain everything about each cordless tool I was getting.
I'll be back very soon!!
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- VIC, Blackburn
- Verified customer
Delivery delayed but looked after me
Bought some tools from these guys and they supplied the wrong kit, correct kit was express couriered to my door the next morning and they threw in a free torch for my troubles.
Thanks Cam from Blackburn store, very easy to deal with and looks after his customers.
Will deal with these guys again no hesitation.
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DaveGreater Melbourne (Metropolitan), VIC
- VIC, Blackburn
- Verified customer
Best customer service around!!!
Thank you to Cameron and Steve for their amazing customer service you guys made my purchasing very easy.
Got a great deal too.
I will be using Sydney tools for pretty much all my tooling from now on.
Appreciate it guys!
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Excellent service
My sales person was Cameron from the Blackburn store. Who was fantastic well knowledge. And takes the time to find out what applications you will be using with your tool. So he can best pick the right one for you.l purchased a few item and Can put together a fantastic package deal. Thank you Cam you are fantastic.
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Quality Saw at an Excellent Price
David from the Blackburn store was very helpful and most pleasnt to deal with. He handled my order very efficiently. It arrived on time and is a very good product at an excellent price. I enjoed using it the very day it was delivered and it has not disappointed me.
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great service
I received excellent service from Will at Blackburn store. He was very knowledgeable about the tools and so was able to give valuable advice. Good job.I will definitely buy from Blackburn again..
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GraemeMelbourne
- VIC, Blackburn
- Verified customer
Above and Beyond
Excellent service from staff at Sydney Tools Blackburn - I was chasing about for a Dewalt combo kit - rang everywhere to no avail - Spoke with Steve who went beyond and above, returned my call after he enquired nation wide and replied with the good news that he had located one in Canberra and they would deliver free of charge.
Great work Steve L. Very impressed.
Graeme
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- VIC, Blackburn
- Verified customer
Brilliant customer service
Went into the Blackburn Store Vic, Met Cam there, brilliant dude with great customer service, approachable, knowledgeable and more importantly helped me out and make my purchase easy, especially when I had a list.
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- VIC, Blackburn
- Verified customer
Boxo Socket Set - great buy - thanks Steve
Stopped in at the new Sydney Tools Blackburn store to check out a socket sets - after years of putting up with incomplete sets and having started on a home extension I thought it was time. Steve put me on the Box Socket sets. The set I went for was the 94 piece set - I was impressed with the design quality and ease of use of the ratchet handle - what I use most. The extensive range within the box gave me the confidence to replace a suspension strut in my Kluger which more than paid off this investment by doing it myself.
Thanks Sydney Tools and great advice Steve.
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J&FBRIGHT
- 2 reviews
very satisfied with customer service
We have just recently made some significant purchases and were delighted with the level of professionalism shown to us from Ramsay Shahwan. We will be a long time customer at Sydney Tools Blackburn. Thank you Ramsay
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- VIC, Blackburn
- Verified customer
Unbelievable range and price for value with free postage
Excellent prices and free delivery, can't beat that
Great response time for quotes on tools and prices 2 x
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Questions & Answers
Robyn R.asked
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
Robyn Reed
No answers
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Sydney ToolsSydney Tools
Hi Steven,
Glad we could assist you, enjoy your weekend.