Sydney Tools Questions & Answers (page 3 of 3)
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46 questions from our users
Hi, I placed an order 3 months ago and have only ever received emails from you. Will you ever send my order or do I have to take you to vcat?
Hi Robert,
Thank you for your patience, ...
Read more I can see my colleague contacted you on the 10th of May to advise of the back order and you confirmed you were happy to wait. The item has now been restocked and your order is expected to be dispatched this afternoon. A tracking number will be sent through to you shortly. If I can be of any further assistance, please let me know.
Hi Sydney Tools Please advise cost of replacement locks with keys for 1700x450x550 flat lid Aluminium tool box? Regards, Bruce [email protected]
Hi Bruce
Please confirm the code on the lock in order for us to provide the correct keys.
The whole new tool box is only 299.00. It is not economical to pay so much for locks only that do not fit .. Plus keys. Regards, Bruce
Where is my order? 3rd time unlucky with your deliveries, it's nearly 2 weeks waiting. I had enough of this guys.
Good Morning,
I am sorry to learn of your disappointment. It would be appreciated if you could please email me your order details, which will allow me to track the where bouts of your order.
I thank you in advance.
Hi Sydney tools, are u open on the long weekend?
Also, do you have any deals on water pressures?
Hi Bigben,
I can confirm we are open on most long weekends, and we are always running specials on water pressures. Please check the operating hours on our website for further details.
Please ignore their pulished opening times and dont bother calling them to confirm it because they dont keep to their published times or keep to the times they tell you on the phone.
Yuri, I can't help but think you are a competitor? I have used these guys for years, and they have very simple opening hours?
I bought a impact drill from Sydney tools in last year through e-bay (18V impact drill GBSVE-2li skin).
price was $210, I received the tools without the black handle why?, your tools picture on the web shows that handle clearly. my invoice # 656438.
Hi Hermananda,
I can confirm that we supply products as described and illustrated, please be informed that we are not alerted to enquiries that are not sent to our website.
Why do items take so long to receive?
Hi Paul, I am not a Sydney Tool employee but just to help you I did make an inquiry about the availability of the products I was interested in buying before I walked into the shop. Nevertheless, since...
Read more it seems I was very lucky to have the service I had I will be visiting the store and inform them of their reported performance on the internet and how good internet rating can improve their sales. Since I am in between jobs I can afford to visit this shop in Alexandria during weekdays.Hi there again, I did visit Sydney Tools on last Thursday 21/2 and I asked the sales as to why items take so long to be received and I got the following clarification:
Sydney Tools takes the orders a...
This way of "doing business" is actually illegal. It is illegal to offer items for sale and have no intent of providing them within a reasonable time frame, or waiting for enough orders for one item t...
Read moreo come in before ordering them from the manufacturer. Highly illegal, if they have done this to you, report them to Fair Trading.Get an answer from our members and Sydney Tools representatives
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