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Superb service
Aiden provided helpful and honest advice but also offered outstanding, generous service to deliver our product during their own time with the help of Lachy. Highly recommend Sydney tools based on service!
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RodCentral Highlands and Goldfields, VIC
Store credit What a Joke !
Just made my last purchase from these scammers I have just paid for a makita pole saw kit ( partly purchased because it came with a $200 store credit, ) buyers beware that a " store credit " should really be called a " selected items that sydney tools want to get rid of credit " as that would be a whole lot more accurate than calling it a store credit ! Don't bother trying to find the t&c's prior to making your purchase either they only come up once you have handed over your hard earned.
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Abdul BolatGreater Melbourne (Outer), VIC
- Online Store
- Verified customer
DO NOT SHOP HERE.
I made a purchase 2 weeks ago. They took payment but never sent the product. I must have called about 8 times and been on hold for 15mins each time.
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angrycustomerSydney, NSW
DO NOT BUY FROM
Do not buy online from these people. What should be no more than a 5 minute process has been turned into hours. they will take your payment but will not valid it the sale until you have the 2 amounts they put to your credit card. when a statement arrives a month later what good is this. Any for of help is non existent when phoned.
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jumpy d.Sydney, NSW
Sydney Tools - worst shopping experience ever
Called up and paid for a tool that a I needed for a job on the weekend. They made promises the tool would arrive by Thursday. I waited one more day just in case; called a few times during the day on Friday to confirm it was en route; arrived at the shop on Friday afternoon and there was no tool. They had no idea where it was, apparently the person I was dealing with was too optimistic. Then they got angry when I wanted a refund to go somewhere else. Said I couldn't have a refund, made up all the excuses in the world, except for the fact th...Read more
ey hadn't actually given me anything and taken my money. Their arrogance, and they didn't even offer an apology. Couldn't believe how badly I was treated, shocker of a place, and this is not the first time I've had a poor experience, but definitely the last time I will ever go near it. Will continue to tell everyone I meet how bad this place is. Just hope this article helps someone else go to a different store first, before they get burnedSimilar opinion? Write a review on ieatwords.com.au!
Sam F.Sydney, NSW
Lies misleading not what I paid for
Purchased a silent air compressor and tank was promised it would arrive in 3 days. Took a week to get the compressor. Was told it would come with 3 phase plug and was compatible for 20amp. Which was a lie. Had to get an electrician out and pay $1300 To have 32 amp installed. Tank arrived 4 weeks later with no accessories. I got told there would be. Now have to pay more to buy accessories that Sydney tools don't even have. Requested a refund told they won't do it they have stuffed me around for 4 weeks now with no resolution in site. Have not be...Read more
en able to operate for 4 weeks which has cost me over 60k. Reporting Sydney tools to the department of fair trading. Misleading conduct that has happened. Sales rep Lucas didn't tell the truth. It's been lies after lies. Campbeltown store. I was going with another company but Sydney tools had promised quicker service. Now wish I didn't listen to there lies.Similar opinion? Write a review on ieatwords.com.au!
Great service from Steve V as always!!
Dropped into Carrum Down today for the Milwaukee Day and was greeted by Steve as I entered the store. He was able to assist me with all my purchases and order in some additional items. Best service I have had in a tool store in years. Highly recommended.
1 comment
Sydney ToolsSydney Tools
Hi Andy,
We sincerely appreciate your feedback on our sales representative, Steve, from our Sydney Tools Carrum Downs store.... Read more
I will ensure that your positive feedback is notified to Steve and I am sure he looks forward to assisting you with all your future orders. Thank you for shopping with Sydney Tools! Kind regards, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
Most good hardware stores will match prices anyway
I spent over $1200 on tools and was told via phone I would have my items in 5 business days. When I did not receive a tracking number after 3 days i contacted Sydney Tools both via phone and online chat. For 3 days straight i contacted them to be told the items were going out that day, coming home to find out they had not gone out. The following day (a day after my items were meant to arrive) I was contacted by the shipping manager who told me their website had made a mistake and i must pay a extra $120 shipping for him to send them. I was app...Read more
alled. Had I been told this on day one i would of reluctantly paid it how ever this late is simply disgraceful. I decided to ask for a refund which tool another 10 days to be deposited in my account. Do your self a favour and avoid shopping here. Most hardware store will match prices and will offer much better service.Similar opinion? Write a review on ieatwords.com.au!
azure105
- 6 reviews
Products are great but refunds are HORRIBLE
I have been buying from Sydney tools for years and have always been great to deal with but my last transaction to get a refund is horrible and ongoing.
I needed to get a refund due to not needing a product. When asking for the refund, I was told that I cannot get the refund back onto my credit card but it needs to go into a nominates bank account, so a minor setback but ok. The refund was transacted and I was told 1 week. After one week, no refund so I called the store and they had to chase head office. After 2 weeks, still no refund, so I cal...Read more
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Cory craigSydney, NSW
Awesome prices, good service
I have been looked after by Ethan since I have been shopping at Sydney tools, sends emails of pricing and products which makes it a lot easier for me, very fast and efficient with great service, I know Im in good hands every time!
1 comment
Sydney ToolsSydney Tools
Hi Cory,
We sincerely appreciate your feedback on our sales representative, Ethan, from our Sydney Tools Penrith store. ... Read more
I will ensure that your positive feedback is notified to Ethan and I am sure he looks forward to assisting you with all your future orders. Thank you for shopping with Sydney Tools! Kind regards, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
Helpful customer service staff! Very happy customer :)
I placed an order on the weekend. The payment method I selected was direct deposit, thinking that I had paid via my credit card. However after contacting about my order, the staff were able to take payment over the phone and get my order sent out the same day... what great customer service! Sydney Tools you have really impressed me :)
1 comment
Sydney ToolsSydney Tools
Hi Daniel,
We sincerely appreciate the time taken to share your pleasant experience with our online customer service representatives.... Read more
If you did ever require any information or assistance with any future orders placed, please feel free to reach out to us. Thank you once again for your positive feedback! Kind regards, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
Yamaha Generator
Just purchased a Yamaha inverter generator from Scott at Sydney tools Warrawong. Fantastic service given by Scott and Steve very helpful and great price and service highly recommended. Great guys to deal with
1 comment
Sydney ToolsSydney Tools
Hi Scott,
Thank you for taking the time to provide feedback of your pleasant experience within one of our Sydney Tools stores. ... Read more
I will ensure Scott and Steve, from our Warrawong branch are both notified of your positive feedback provided. Thank you once again, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
Excellent Service
Fantastic customer service from Paul always prompt and reliable. Wide range of items to select from. Totally recommend the Smithfield Store. All staff are very friendly and helpful. Thanks Guys
2 comments
Sydney ToolsSydney Tools
Hi Maryanne,
We appreciate the time taken to advise us of your pleasant experience within one of our Sydney Tools stores. ... Read more
I will ensure Paul, from our Smithfield branch is notified of your positive feedback provided. Thank you once again, Sussan C.Thanks Sussan
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Al MooreSydney, NSW
Great help and knowledge.
Contacted Sydney Tolls regarding a specific item for potential purchase.
Nick S was so helpful and dedicated to customer satisfaction that he went an extra couple of miles to ensure we had the right product and it's availability.
Nick S also arranged delivery that was earlier than anticipated.
Thanks Nick S - Customer focussed excellence.
1 comment
Sydney ToolsSydney Tools
Dear Sydney Tools customer,
We sincerely appreciate the time you have taken to share your positive feedback on your experience within one of our Sydney Tools stores.... Read more
We are pleased to know that our sales representative, Nick, has provided you with nothing less than excellent customer service that we strongly strive for all our sales representatives to achieve with all our customers. Thank you once again, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
Excellent costume service
Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills
1 comment
Sydney ToolsSydney Tools
Hi Adrian,
We sincerely appreciate the time you have taken to share your positive feedback on your experience within one of our Sydney Tools stores. ... Read more
Our sales representative, Ahmed, has advised that he looks forward to assisting you with all your future purchases. Thank you once again, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
No Customer Service
I had an order that I put through and then received it with missing items needed for a job, took photos and emailed on the day, had no response. I received an email later that week after another two emails sent, they passed the buck and sent it to another department or depot. two weeks after and still nothing back. worthless
Got back to me after the review, fixed the problem after a bit of back and forth.
1 comment
Sydney ToolsSydney Tools
Hi Peter,
We glad that we were able to assist you by having this finally resolved. ... Read more
If you did ever require any further assistance, please feel free to email me directly. Kind regards, Sussan C.Similar opinion? Write a review on ieatwords.com.au!
CsrlTasmania
- 3 reviews
Great service even though Im in Tasmania
Ali has served me twice now once in store and once on the phone. He has always shown a great interest in what I am doing and has given me great service and advice. I live in Tasmania and with the free postage it is well worth calling Ali for the best deal.
Thanks again I will be back.
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GREAT CUSTOMER SERVICE
I placed an order for my husbands birthday and then got in contact with one of their customer service representatives to find out how soon I would get my tool. I was told that it was already in the queue to be dispatched but that she would contact the dispatch team to ensure it was sent out today. Literally, 30mins after the call, I had received tracking details. Amazing!
This was my first purchase, but I sure will be making many more!
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Steve VGreater Melbourne (Metropolitan), VIC
- 7 reviews
- Online Store
- Verified customer
Buyer beware. Flashy ads but zero stock and horrible customer service.
This is the sixth time I have ordered from the Sydney Tools online store and an order has been either sent incomplete or not at all. I have ordered Bosch, Stanley, DeWalt, Makita, Milwaukee gear, no matter what, there always seems to be something missing. I call the store and they have to recreate the order as they know nothing about it even though Sydney Tools have my money.
I can no longer even see my current or previous orders when I log into my account. It seems they've set me up as 2 customers, only one that I can see but they seem to wor...Read more
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Leanne D.Greater Melbourne (Outer), VIC
Disappointing
Terrible. Ordered gift card for my son's 18th with what I thought was plenty of time! Was informed it still hasn't been dispatched 5 after ordering! Will well & truely miss his birthday
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Questions & Answers
best1inrenovationasked
hi i need dry saw
2 answers
Do not buy from them. You’ll never get your product and you’ll never get a response from customer service.
Totally agree
Robyn R.asked
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
Robyn Reed
No answers
sheilaasked
i purchased an item on black Friday before 2 pm Sydney time and paid for same say delivery which was 17/18$, its passed the time it provided, i have contacted the post office by live chat after multiple times trying to find out the story, they said they have no knowledge of this item handed over to them. i just dont see the point in paying same day delivery if its not even shipped yet? please help, its a Christmas present but needed it here early.
kind reagrds
sheila
1 answer
Take it with The Australian Consumers Affairs. False advertising. I read it my self that they said if you order before 2pm you will get it the same day
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Sydney ToolsSydney Tools
Hi,
We sincerely appreciate your feedback on our sales representatives from our Sydney Tools Archerfield store.... Read more
I will ensure that your positive feedback is notified to both representatives and I am sure they look forward to assisting you with all your future orders. Thank you for shopping with Sydney Tools! Kind regards, Sussan C.