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GayleDarling Downs, QLD
- 2 reviews
It's a Scam!
This is a scam don't get sucked into it. We bought a fridge never turned up and and have had no contact tried to get money back, with N.A.B. no luck at all. Buyer beware, don't every transfer money with bsb and acc its like cash.
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Jan CCentral West, NSW
- Verified customer
All good until product breaks under warranty!
Purchased a twin handset phone last year and it stopped working within a year. Tried to contact returns/claims department numerous times over 2 months and is completely ignored by them. Be careful buying from them.
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IshkaaAU
- 40 reviews
- Verified customer
All good until appliance breaks down still in WARRANTY.
Bissell vacuum 2177F powerhead will not work properly i.e only turns if u hold it off the ground!!!!! Bought from this mob. Phoned this morning only to be told that they would have to ring Bissell as the bloke on the phone did not know what to do. This was just under 4hrs ago. Not heard a thing since. GREAT CUSTOMER SERVICE>>>>>>>>>>>>>>>>>>>>>>>>>>>>>NOT.
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Five Stars! +Ve Buying experience
Very happy with the quick shipment.
Item as described and arrived on time.
Very happy with my purchase and hope to purchase again. Highly recommended.
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smith27North-West & West coast, TAS
- 24 reviews
Item available on website but not in store
Item I wanted was available for delivery and and pick up on website, so I drive to store. Absolutely Shocking car park and item not in stock. I have contacted Myer and they have item in stock for $3 more, so I am off to Myer.
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Good service and customer support
Ordered a dishwasher. Item wasn't in stock for instant shipping. was called and updated.
Shipped few days later and arrived quickly....
Happy with the customer support and service.
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Prompt Delivery!!
Ordered a washer that needed to be delivered urgently.
Delivered within a day. Didn't expect quick delivery.
Many Thanks
Amy
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renjieGosford
- 6 reviews
- 5 likes
Took one and half month to fix my mixer
Had a broken mixer which is still under warranty, therefore contacted manufacture, they told me to call Appliance Warehouse, which is their service center. Then I sent my mixer to their office, a guy told me would call me in next week and let me know the progress. Called them the week after as they've never called me, told me no time, had to wait another week, same story continued till 4 weeks later, finally they told me the mixer had to be sent to manufacture to fix, wait another two weeks to get my mixer fixed.
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jayFolsom
- Verified customer
Good In Store Service, And Delivery Service Worked Out Perfectly.
Went into the store, the front desk salesperson "Sam" that helped me out was very knowledgeable for what I was looking for. The process was straight forward, prices seemed reasonable, all my questions was answered. The appliance was delivered the next day during the scheduled time.
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Communication not ideal but item arrived relatively quickly
I agree the communication isn't great. You order & receive an email to say hello, one to bill you, one when the card is cahrged and then you are left wondering. Around 10 days later I get a mystery text telling me a package is being delivered today? Which package? From which retailer? (multiple purchases in the wind) What if I'm not home? Turned out to be my sink - luckily the builder was there to collect. The trick is to register BEFORE your oder. Too late after.
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KM7
- 7 reviews
- 5 likes
Absolutely Abysmal - Out Of Stock And No Communication
I'm still waiting on an item I purchased via the Appliance Warehouse site over one week ago. I was not advised it was out of stock until I called in to query why it hadn't been posted by the 5th business day after ordering. The website states "If out of stock and unable to get product/s from the manufacturer in the estimated time frame, you will be contacted by one of our sales team to give you the option of either upgrading to another model, cancelling the order or waiting on the product to arrive into stock." FAIL! Taking my future purchases for my upcoming renovation elsewhere.
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happy juiceradelaide
- 2 reviews
Great on line service and best price
Bought tap I wanted on line and saved $260 on the quote "around $800"
for the same tap brand and model from local supplier. Was a bit of a risk using an unknown interstate supplier but it was provided and delivered promptly. Came very well packaged in the producers box with additional padding.
Price and prompt supply
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KatrinaAdelaide
Breville Nespresso Machine - Inissia - Love it!
Despatch was a bit slow, ordered on 8th April, checked my account to find it was still awaiting despatch on the 13th. I contacted them by e-mail through the site, and had an answer within three business hours - they'd organise despatch for the following day. It arrived on the 16th, and was making coffee one hour after the box was unwrapped. Love it!
UPDATE: It's now January 5th, 2017 and this machine is still going strong. My only issue are the pods... I tried everything in the Nespresso sample box, and none of them really give the caffeine ...Read more
kick and depth of a store bought coffee. The machine is great, (and the milk frother that comes with it is a champion) but the hunt for deep coffee taste continues! A gorgeous appliance, great value, responsive service to my despatch query Slightly slow on the despatchSimilar opinion? Write a review on ieatwords.com.au!
heln71AU
- 7 reviews
- 2 likes
Great service and delivery
I just bought a new fridge from this company and am completey happy with the experience. I was after a specific make and model and the item I wanted wasn't online but I just used the online chat option on their were able to source this for me, place on the website and I was able to order all within a few hours. The delivery driver came on time and even made a call beforehand to double check. He then was able to take away my old fridge, the packaging for the new one and set it up exactly where I wanted it. It was all so easy.
It was all so quick and simple.
No Saturday delivery
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Markmelbourne
The best service!!
I brought a bosch washing machine from the appliance warehouse,these guys are great.They emailed me within 24 hrs to advise, when the washer would be arriving.Next thing i know i get phone call from the
delivery driver,to arrange a day for delivery.Whats even better they delivered it in the required time frame i requested.I would buy from these guys again.
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KylieMelbourne
Fabulous Service
I have purchased a dryer and washing machine from Appliance Warehouse over the last two years, and have found them to be utterly fabulouse. In both cases they were replacements for broken equipment, and they addresses the urgency and bent over backwards to deliver at a time suitable to me. The delivery guys on both occasions were really helpful, very polite, and respectful of my home, going out of their way to make sure they didn't damage anything. I can't recommend them highly enough. Bpth were delivered within three days of me ordering.
Great communication - went out of their way to let me know what was going on
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Greg
- 2 reviews
They're for real - just not very good!
Great prices, but terrible at communicating. (I heard nothing from them until *I* started chasing the non-delivery). Don't believe the 2-10 day delivery promise - that's rubbish.
They were also let down here by Aussie Post's flaky tracking service, which said the paperwork had been lodged, but not the item - which then arrived out of the blue several days later - but they did nothing to chase this up.
Cheap cheap cheap.
Slow to deliver, poor/no communication, slow/no response to e-mails. I started to think they were fake...
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nbcWide Bay-Burnett, QLD
- 27 reviews
- 27 likes
Great Shopping Experience
I recently purchased an Internet Radio from Appliance Warehouse using their internet website. Finding the item was easy. It was the cheapest price I could find. I made an enquiry through their online chat system as to the availability of the item and was attended to immediately.
The item was posted that afternoon and I received it two days later, well packaged. I'd be happy to deal with this company again.
Cheapest price. Quick to respond to online chat. Well packaged and quick to post
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Mat49AU
Poor communication and slow dispatch
Purchased a couple of food processors from Appliance Warehouse for Xmas gifts. Whilst I have received the goods, my gripes are as follows:
- It look more than a week for the goods to be dispatched from Appliance Warehouse.
- After one week and no communication, I contacted Appliance Warehouse...it took them nearly 2 days to reply to my email
- The shipping address given to Australia Post by Appliance Warehouse was different to the one I supplied. I contacted Appliance Warehouse to rectify this...never heard a reply. Luckily I logged into ...Read more
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Buyer Beware.
I must say these guys have very 'interesting' business practicies, a microwave I purchased became faulty after 11 months of use, on contacting Applicance Warehouse they refused to replace the item and suggested I contact the manufacturer! To humor them I did just that and was promptly informed that the oven will need to be replaced by the retailler. After several emails Appliance Warehouse conceeded and agreed to replace the oven. *Four weeks* after the faulty oven was returned we finally recieved the replacement, however a copy of the original...Read more
reciept (dated 12 moths earlier) was sent with the new oven. I then requested a revised receipt and was told; "The replacement is covered by the original invoice. This is due to the fact that a product could break down year after year. This product comes with 1 year warranty and under the first year we will replace the unit. It only has one replacement." Wow, so if you buy goods from these guys and they will only ever replace it once even if it breaks twice in the first year, and they refuse to honor the legal requirement to provide a warranty on replaced goods. I would steer well clear, there are plenty of other retaillers out there who understand the law and provide far better service. No understanding of there legal requirements from a Warranty perspective.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
MichelleSasked
Are you guys Appliances Warehouse - Caroline Springs VIC?
I need a valid phone or email please.
Carmel Wasked
Hi Appliance Warehouse, have tried to email but after 1 week still have had no reply. Please advise your phone number for your Caroline Springs Vic warehouse. Need to speak with someone urgently.
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