I too ordered an item from Chef's Toolbox early November this year. I haven't heard a peep out of them either!!
What's going on???

I pre-ordered the Square Roaster in July this year (Due November) and am still waiting for it. My first email 2 months ago received an automated email advising that systems were changing and there would be a delay in responding.
I did end up speaking to someone who was defensive plus received an email advising early Dec arrival of stock.
This morning I rang the Aus phone number 3 times which rang out each time and the NZ number is disconnected. I followed up with an email and received an automated email reply...yep...systems being changed may be a delayed reply.
I’m beginning to get the feeling that I may not get the Square Roaster.
I actually really love all my Chefs Toolbox items but their customer service is extremely shabby.

I've been waiting since May 2018 for them to contact me after I put in a warranty claim on a fusion knife. I have not receive one phone call or email in return & I can been contacting them so many times. I love their products, but the after sales service is terrible. I am so annoyed as I have all the cooking, baking & utensils. I have spent a lot of money with them, they don't care about the customers.

Spent a small fortune on buying the the small and large saucepans, small fry pan and the saute pan to now be told it wont work on induction now that we have built our house with new stove top. Have emailed the company several times over months with no response. Haven't received a peep. Have written on the Facebook page but still no response. Very disgusting for such a big company who offers a 10 year warranty.

The product I bought does not live up to what it is supposed to. When contacting them about it, bad response it has been over 2months trying to get my money back, as it has a 10 year warranty. Very unprofessional for a big company.

I am extremely disappointed with my current purchase of the saute pan and fry pan. I have purchased these products for years but this time they did not heat up well but stewed the food. I email and called and got a very extremely disappointing delayed response each time. I will definitely be taking this further and wanting my money back.

Sent 2 emails for some assistance on skillet pan sticking and have not received any response.
looking at reviews it seem quite a common fault.

After a massive stuff up with my order, the lady answering the helpline implied that I was lying about my initial purchase. She was so rude and unhelpful. Very disappointed and will not be repurchasing again.

After posting a great review on the chefs toolbox saucepans, I have come to the conclusion its definitely not worth the money spent on it as the after sales service when something goes wrong is terrible.
They say after putting in a warranty claim as my saucepan has now lost it's non-stick properties, no one gets back to you within the expected time frame. They are very happy to sell, yet make excuses that I didn't use the product properly so warranty voided.
Expensive lesson learned to never buy from this company again.

All but 2 of my knives have broken and I have had these for 2 years. I still have knives from when I got engaged 33 years ago nothing wrong with them, was only impressed with knife holder should have just trusted my old knives, I did get a replacement for 1, that took for ever and it snapped in half again just going to cut my loses now and put my old knives in the holder.

Used the pressure cooker twice did not come up to pressure food burns to the bottom. Emailed warranty services said they would get back to me within 14 days no reply I had to call them. The receptionist was extremely arrogant and rude stating I used this product incorrectly although I have only used their recipes with their instruction. She stated I over heated it although you will see in all of their recipes to turn up to high heat and reduce once to pressure. I have never had any problems with any kitchen purchases or faulty products but this a first but many for others do yourself a favour and go to Harris Scarfe and purchase one its half the price and ten times the quality.

I have the pressure cooker which l use weekly at least. I made the sticky date puddings today. Really good by the way. I recently purchased the knive set last september for my son for christmas. Late January when he opened them to use he found some cracks in the blades. It was March befor l got the photos to uplaod to the warranty page. Within a week l had a reply that the damaged knives would be replaced and a week later they were in the mail box. Extremely happy with all my products and l have a lot.

I love all their Como cookware. The saute pan roasts crisp vegetables in 30 mins. I look after my pan,I wash it by hand mostly. The non stick is fabulous . The pressure cooker saves me time. Once I couldn'the reach pressure then I realised I did not have enough liquid in it to do so. When I added another 200mls it worked perfectly.

Absolute waste of money. Only on a handful of occasions has my pressure cooker worked properly. Very frustrating to come home with the idea of a quick dinner when actually I could have prepared dinner, eaten, and washed up if I chose to not use my pressure cooker. Instead I stuffed around trying to get the pressure cooker to reach pressure. Waste of lamb, ingredients and my time. Will never recommend chef toolbox products to anyone!

I bought the 7L pressure cooker 3 years ago and the non stick coating is crap because it started burning my food while cooking, send in a request to get a replacement thru their warranty and they have the audacity to push the blame to me that I have not use/care for the product in a proper way therefore that voids warranty. Basically I wouldn't be burning my food if the non stick coating wasn't inferior. I'll be taking this consumer affairs so that others don't get ripped off.

Had mine for 5 years and use it regularly (5 times a week). Its the only cookware i will use.

I purchased the Advance 30cm square roaster and within 8 months I sent a complaint only to receive what is their standard response to a complaint. They say I over heated it. I definitely did not. I put it away and didn't use it for about 4 years and bought it out again recently and decided once again to pursue the original complaint. Exactly the same stock standard response. In conversation I was told that from the picture I sent them of my scrambled eggs stuck to the pan their "experts" could tell that I over heated it. Oh Well. Off to consumer affairs.