After using my pan for a couple of years it is no longer non stick. After contacting Chef's Toolbox warranty claim I was told I had Over heated the pan!!!!!!! My cooking does not involve burning food and the pan was always used and cleaned as advised. No overheating! Product not worth the money for short life span!!!!

I purchased the 7 litre pressure cooker about 2 years ago. I love it however a pepper shaker accidentally fell off the bench and has cracked the handle to pieces. I know it was an accident as they do happen but when I rang Chefs Toolbox I was greated rudely and then when I asked the man if I know have a 7 litre saucepan he told me yes. No offer of help whatsoever. I asked if i could purchase one at a discounted price to which he replied 'when they come on special but I was out of luck at the moment'.
Will not buy another thing off them ever.

I have the frypan, baking dish and chopping board all of which have not lived up to there so called wonderful reputation.
Costing on both frypan and baker is damaged and chopping board cracked down one side.
I rang to speak to chefs toolbox rep and found them to be rude and would not honour the warranty.
We have followed the instructions on how to clean and maintain.
I will never buy this crap again and will certainly tell all I can to keep away from purchasing these over rated overly expensive products backed by a company who have no PR or customer Service skills.

I paid for fusion knife at a party early January.
It was not in order on pick up but a note saying it would be delivered late Jan. It is now March no knife or any communication from the Company.
Not impressed at all.

My frying pan is no longer non-stick after 3 years of using them.
I made a claim and submitted a photo, and they are refusing to honour the claim.
If anyone else is having problems, feel free to send me a private message, I will be following this up with the ACCC, because the frying pan is not acting as it should under normal usage conditions, following all care instructions.

I have had my pressure cooker for 2 months and absolutely love it. Having a house of 5 it saves me so much time and the bonus recipe iBook is a bonus.

I've been using the Chefs Toolbox Sauté Pan, frypans, saucepans, some silicone, scales for almost 5 years and have only ever had one problem with one of my frypans which admittedly had been overheated many times. I've found following the instructions of no more than three quarter heat and using silicone tools in my pots and pans they have been amazing for me. I never used to like cooking as I hated the cleanup and the sticking of food. Chefs Toolbox products have certainly made my life so much easier thank god

is anyone else having issues with there sauté pan with induction cook tops ? I have used my pan according to there instructions and it has burnt in the centre It looks like the coating is coming away. The rep told me it was ok to use on induction but others have said it will ruin your pan. anyone else have issues ? Its only 18 months old.

Why is there so much negativity with chefs toolbox I have not had one problem with any of my products - bad cooks treat there cookware with no respect - I respect mine and I have been using everyday for over 12 months still as good as the day I bought them. Used everyday in fact I have got rid of all my other cookware - also we have medical issues not using oil or marg is a blessing to cook - no hard cleaning - and loss of weight a bonus !! Come on guys !! They are under warranty !! Since when has normal cookware lasted. 1 year ??

Purchased a roasting pan that can also be used on the stove top. It was non stick, but after a few years is no longer non-stick. I looked after the pan as per their instructions. I emailed them regarding my complaint and they say, after looking at one photo that I have overheated the pan therefore voided the warranty. Not sure how they can tell a pan has been over heated by looking at one photo and also not sure how I can overheat something that is made to go in an oven. They never bothered to reply.
Other items I purchased from them also didn't last very long, for the prices they charge, they should sell better quality products.

I bought two saucepans and they did not last even a year before one became non stick.We followed the consultants instruction to the letter. The saucepans were never overheated, wiped out as instructed, stored in their bags and in their own cupboard. We contacted the company with a very polite letter and they ignored us completely stating it was our overheating and misuse. I cant express how disappointed we are with the lack of customer service and product performance. I would not recommend this product at all.

I had a faulty bread knife. I contacted Chefs toolbox through the warranty claim form & was given a reference number within an hour & advised my case would be reviewed. In less than a week, I have received a replacement. Fantastic customer service. Well done.

I made the beef & stout stew out of the CTB pressure cooker book.
Disaster, Food burnt, Never came to pressure..
Couldn't use silicon basket because food pieces to small and would render useless...
Very disappointed......
Not to mention the waste in throwing it all out.

I purchased a saute pan and love it. No sticking wipes clean. Cooks well. I had a party and got some great bonus buys and extra free shopping dollars. Goods arrived 11 days later. Consultant is great.

I have a Chefs Toolbox pressure cleaner purchased a couple of years ago. The cooker leaks water and steam and takes way too long to reach pressure to push the red tab up. Since you need to heat on a medium heat to create pressure I find the food burns because this process takes so long. I contacted the company and the consultant and neither have done anything to address my issues. I have a number of Chefs Toolbox cook wear items and I think the cost far outweighs the quality. Better off buying a scan pan set on sale.

I have pretty much every product you can get from CTB and I can't fault it ( other then the tongs). I have been using theses products for over 18 month and they are all as good as the day I bought it. Love love love!