The Good Guys Kitchens (page 4 of 10)

very happy. From design to installation and looks of finished product. Wife very happy and proud of her new kitchen. cant wait to start enjoying it thankyouto all of the goodgys team. .

Thank you to everyone involved in the process of installing my new kitchen. Am very excited and happy with the end result. Will have no problem in encouraging my friends and colleagues to use the Good Guys when they decide to replace their kitchens.

Love the online updates and also the follow up calls for that personal touch, exceptionally professional approach.

Our experience has been a nightmare - and we are still at the planning stage. I knew that I had done the wrong thing when the store insisted that the only day the designer could visit the house was Australia day. At the time there was an offer on of 20% discount off the cost of the kitchen. After going through the design I was presented a cost on a blank piece of paper and told that for the 20% to apply I had to accept at that very moment. When I asked if I could take a day to think about it I was told that I shouldn't have made an appointme...

Design consultant planned our new kitchen according to our requirements and made a number of suggestions which improved the overall result. Customer Service at our local Good Guys store was very helpful and all work was completed in a timely manner. Our kitchen is now more modern and more functional.

We used the Good Guys Kitchens to renovate our kitchen and we had an overall fantastic experience. The customer service at the store was amazing as they helped us choose our appliances and allowed us to pay them off which I found great. We also used the labourers that the good guys recommended and we were very impressed with them, very friendly and great communication. They did a great job installing our kitchen. I felt that the Good Guys Kitchens kept us up to date and informed of all processes. I would definately recommend the Good Guys Kitchens to everyone I know. We love our new kitchen!!!

We used Good Guys Kitchens for our cabinet upgrades and are very happy with the result. For the new benchtop and splashback we used a separate company. We kept the same cabinet footprint as the old kitchen but the designer was helpful in suggesting some improvements. The installer also was helpful when he came for the check measure, explaining adjustments needed and how the cabinets would be put together. Cabinet delivery was on time and all components were complete and correct. The installer arrived as promised to dismantle the old kitche...

After a recommendation from a relation we decided to go with the Good Guys for our new kitchen, From the design stage to the installation it was a great success. The kitchen has added much value to our home and we love it very much. Thank you Good Guys.

A reasonably lengthy, but worthwhile process. Overall experience with Good Guys was very good. Everything was done through the Good Guys - from original quote to design to purchasing new kitchen equipment to installation.
The online portal was easy to use and correspond with the Good Guys team.
The installer of the new kitchen was excellent.

I was a little mislead by some reviews but decided to give the Good Guys ago and I have to say I was not disappointed the designer came and listened to what I wanted and then designed a wonderful layout, next the installer came to do a final measure and after chatting with him we changed a couple of the details that ensured I lost no bench space, great outcome I organised all my trades which was fine.
I am so happy with my new kitchen its exactly what I wanted delivered on time and on budget. I would highly recommend the Good Guys for your kitchen renovation.
thanks Good Guys.

Their service from the designer to the installer was top notch. I would recommend them to anybody. The kitchen will have put so much more value to my home. I'm rapt.

We were very happy with the installation of our kitchen. Got excellent communications and every thing was completed when scheduled. The finish and attention to detail was very good and the trades also very efficient.

Couldn't be happier with my new kitchen. Would highly recommend the Good Guys Kitchens. From the product, to the team of installers and even the minor problems we had, where all dealt with wonderfully. I've always believed that its the Customer Service provided when there is a problem, that makes a company stand out and they were wonderful. We are loving our new kitchen.

To the Good Guys Team. My wife & I purchased a new kitchen through your Good Guys Kitchens. We have been very happy with our kitchen & your service through the whole process. We were always kept up to date with developments & I cannot speak highly enough of our Kitchen Installer Steve Ihle who was absolutely fantastic. We are very happy with the quality of our kitchen cabinets & our kitchen design which we were involved with right from the start. We Love it.

Sincere thanks, Anthony & Carmel Horrocks.

We went with The Good Guys Kitchens because we were impressed by the professionalism of the designer. The quality of the cupboards and fittings is fine, although lack of flexibility on cupboard sizes has led to significant lost storage space in the corners. The old kitchen was removed on 20 May last year, and the new kitchen is not quite finished, almost 10 months later. Some three months of this was due to delays in an insurance claim through no fault of The Good Guys, but the primary cause was inadequate project management. The tradies who carried out the work were friendly and highly competent. The Good Guys Fyshwick were helpful in selecting and holding appliances for us.

The designer came onsite and spent over 6 hours ensuring every detail of our kitchen was designed perfectly. From there it was fairly seamless with minimal issues or delays. Our installer was very experienced and extremely helpful with advice for finishing off our kitchen from bulk heads to tiling. I am very happy with my new kitchen and highly recommend the Good Guys Kitchens.

It began with a thought provoking designer who led me through the a process for my perfect kitchen design. I was then handed on the installer, a cabinetmaker who is an experienced craftsman and gentleman. The installation process was completed with the minimum of inconvenience and when completed I couldn't be happier. I highly recommend Good Guys Kitchens.

Bench incorrectly measured and cut and developed a crack soon after instillation. Two patch up jobs with still a cracked bench.
It's hard not to be disappointed in the good guys after spending over $30,000. I simply want the new bench I paid for.

Do not buy a kitchen from the Good Guys unless you like trying to manage and arrange a variety of subcontractors.
Had to do the project management myself after paying to have is done. Three separate contracts, 1 for the kitchen cabinets, 1 for the glass splash back, and a separate one for the tiling.
Had to pay 6 separate invoices. Kitchen cabinets, Kitchen Install, Electrician, Plumber, Tiler, Glass Splashback installer.

The project has taken over 3 months and it is still not complete, trying to get the contractors on site is a nightmar...

My installer was fantastic. He installed all in one day, and did a brilliant job. He also provided me with advice on follow up with a great builder to replace my bulkheads and with a painter to repaint the kitchen and dining area. The tiler also did a beautiful job, and the electrician and plumber were extremely professional and provided excellent advice on matters that arose during their parts of the job. I'm extremely happy with my new kitchen.

So very disappointed with the Good Guys, They don't deserve even one star.

We thought they would project manage the whole thing but we had to deal with all the problems ourselves....and they were never ending.

Right from the start measurements were wrong, wrong kitchen parts were sent to our house,CONTINUOUSLY! trying to deal with anyone to help was impossible as they could NOT understand any problems, they couldn't grasp basic building skills,like measuring things correctly.

We still have piles of panels at our house that were unusab...

I was recommended GGK by a friend who used them and said their price was very competitive.

I paid a deposit on a $12K kitchen. After reading all the reviews I panicked and decided I wanted to cancel. I phone Goodguys the following Monday, 7 days after paying my deposit and cancelled.

Within 2 days the money was refunded to my credit card.

Can't complain about customer service at all! It's been really good even though we didn't go ahead.

Only negative is that their product is overpriced, we were quotes $12,100 for a supply only and...

We had a sales person arrive to our house on the 4th of January. We wanted a bar and office installed. By the time the sales person left at 1230pm we we happy with what we ordered. When the installer arrived he said that we could not do a certain feature in the bar so we had to change (Head office comment was "you signed of on the change") The office I kept on questioning the height of the desk, and after a couple of months I was finally advised that they can't make cabinets that low as they only make kitchen cabinets, not office height product...

I would give 0 stars if I can. Not happy about cancelling an order (for a bargain though) for no good reason.
Ordered a bargain only, as advertised by the Good Guys, but then got order cancelled saying it's out of stock.
Checked online, the item is clearly in stock.
The email refer to somewhat T&C saying they have right to cancel the order, but they won't bother to reply my email for asking a copy of T&C.
the Good Guys has been crossed off from my shopping list

This was a few years back now, but from reviews here it seems the same things are still happening so thought another review may help someone.

I have never done business with a company who have made so many mistakes and had so little comprehension of what they are doing, as GGK seem to have. What started out as a great project to work on, with clear vision and outcomes has resulted in the absolute worst service experience I have ever had.

Our first contact with GGK was with one of their designers. At the onset, they were great to work wi...

Very happy with my new kitchen, all the way from the original quoting to the finished installation. Great communication throughout the whole job process.