The Plumbing & Electrical Doctor

Greg from the Plumbing and Electrical Doctor turned up at the appointed time. In true doctor form, he did a systemic check and discovered a few problems; one of which that there is a cold water filter well past it’s use by date. We didn’t know there was a filter. With a deft hand he fixed the issues and then installed the new dishwasher. Greg is very professional and a good fit for the Doctor’s brand. Have booked in for future annual plumbing and electrical checks. Too easy. Great to deal with from the bookings to completion.

Thanks Luke for excellent work in fixing the toilet and changing taps from 'hard' to 'easy' to use. Very professional, courteous and cooperative - with good advice on avoiding potential future problems.

Shawn arrived promptly on time as promised. Understood the problem we were experiencing.
He was courteous, knowledgeable and had good communication skills. He was able to identify the cause of our hot water problem and offered advice on solutions available.
The ball is now in our court. We would recommend your services to others

I had 2 guys attend my property who dug up my backyard and change the pipes, they were professional and polite, they cleaned the area neatly and explained properly the issue so I had a clear understanding why I've been getting my pipes blocked. Thank you

Although the job was more expensive than I was led to believe, I could not fault Kody - he was so friendly, professional and got the job done promptly. He is certainly an asset to the company.

Thanks to Luke for going far and beyond to fix our leaking toilet. We know it was a huge task to get all the necessary parts He did an excellent job. Very courteous. Highly recommend.

Very impressed with the level of professional and friendly service I received from Carl.
Carl found issue and cleared quickly. Another company wanted to cut my concrete. Would recommend Plumbing Dr.

Pierre provided excellent service, was well mannered and the information he provided me with was so helpful. I have used this company in the past and will definitely be using them again

Jeff was very courteous and arrived on time. Replaced old hot water unit with minimum of fuss and a reasonable price for a pensioner which was worth it considering they arrived the same day. I would recommend highly.

The evening after I paid for the job I noticed that they had clearly run into my gate with their excavator damaging it. When I made a complaint they refused to respond or negotiate in any way.

Hot water issues, very expensive !
We spent $900 and then told we needed a new hot water system, then quoted $2400 for new 160 litre tank, less $400 for previous work done. I found the same tank at Bunnings for $850! I then got a quote from another plumber $1500 for 240 litre tank plus complete install inc required Tempering valve.

Less than 3 years ago I had a new hot water system installed. That is, I had 2 new hot water systems installed as the first one was faulty - at a cost of 2,500. Less than 3 years later I have no hot water. As still under guarantee, I called them back. I was told it was an electrical fault, and that it would cost as not under guarantee. I was told an electrician would come out between 2 and 5 on Friday. It is now Tues, no electrician, no hot water. The plumber blamed the electrician, the electrician didn't come, the manager blamed Ausgrid, but no-one would put their hand up and say they would fix it!!
Oh, and it was installed incorrectly, as element and valve are facing the corner wall so no access.

We needed to replace a failed hot water service on a Saturday and the technician, Tom was well mannered and courteous. Upon arrival he quoted $2,800 to install a hot water heater that has a supply price of $1,340 which they had arranged to be dropped off prior. I questioned the installation costs but with 2 young children & limited options I agreed to the quotation on the basis that we receive a fully itemised invoice. We have since been told by the General Manager through receptionist Alex that it is there discretion to supply such an invoice & they won’t be doing it in this instance. Next time if I had to choose between cold water or using these guys again, I’d take the cold water.

Called them out for a blocked drain, tried to convince me I needed to excavate my whole yard for $15k to solve problem. Said if I didn’t pay $1500 deposit that day the quote would go up $1000. Offered me financing and the option to join their membership program in order to get a discount. I ended up getting a second opinion and the problem is now solved thanks to a $10 part. High pressure sales tactics with no follow up.

I am very impressed by the prompt reply I received when booking a service call.
He was prompt, professional and friendly. Showed and explained what was wrong. Explained my options. When the work was completed there was no mess left behind.
I will definitely use the Plumbing Dr again.

$450 for 40 minutes work, do your research this company completely rip of consumers, they then asked if they could inspect our other assets (free of charge pffff) really this was their way of sticking their promo stickers all over my belongings! something I did not give permission to do!

They charged my 90 year old grandmother $900 to change 4 taps. They took her cash and left no receipt, no invoice and absolutely no accounting of costs. There's a reason they have so many one star reviews.

We had an electrician turn up and give us a quote for a small job. He proceeded to quote us a price of $700 for a job we knew was no where near that. When questioned on the price we were told that parts alone were over $350 and that conduit was expensive. We had to pay the so called call out fee of $49. We then had another quote for the same job from a different company and they quoted $300 less. We contacted customer service about our concerns and nothing has come of it. Would never recommend them.