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Thermos Vacuum Insulated 18 oz Hydration Bottle 2465MBTRI6
XiiSydney, NSW
- Vacuum Insulated 18 oz Hydration Bottle 2465MBTRI6
- Verified purchase
thermos customer service sucks. NEVER buy any products from Thermos
I bought a Thermos hydration bottle in November last year. The bottle started to leak and the liquid leaked out of the bottle even the bottle was straight up on the table. It was very strange because there were no obvious damages of the bottle. The orings and the lid were not damaged. I got a new replacement from Kogan. However, the leakage problem took place again three months later. This time I complained to Kogan as well as Thermos. The customer service at Thermos was terrible, slow to respond and not helpful at all. I told them the oring w...Read more
as not broken but the lid seemed to be swollen. They responded two weeks later and told me that I needed to pay for the replacement because the lid was not under warranty. During the period, because they responded so slowly that I complained to Kogan again, the customer service at Kogan was pretty good and they sent me another replacement. Apparently the product is faulty, I follow the instructions provided by thermos and only put tape water and cold milk into the bottle. However, the leakage problem happens again and again. Why should I pay for the replacement of the faulty product? Thermos customer service sucks.Purchased in November 2021 at Kogan.com for A$25.00.
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