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All talks - No Action.
Do not do it!! This mob has no idea what they are doing.
We have received approved - unconditional finance. With finance clause date looming large over our heads we needed a lawyer to contact us ASAP as I needed to work out a few things before the settlement.
I contacted them three days ago and someone promised me "immediate attention" for an additional $60. Once they started the matter, it all turned to bad. They assigned my matter to a person who was really good at making promises but that was all that they were good at. They first promi...Read more
sed to call me in an hour. When I did not receive a call back four hours later, I called them up. To my surprise, they said that they are not experienced enough to handle my type of cases and have re-assigned it to someone else and that "someone" else will call me in 15 minutes. "My case" is fairly simple - Land+house construction package with FHOG applied. After waiting for another hour, I called them up again. This time, there was no answer. They advertise their hours until 9:00pm but the calls keep going to the answering machine. I had to call their Perth office to find out what was going on. Again, I was promised that I will receive a call at 7:00 in the morning. As I am writing this review, it is 9:00am and nobody has called me. I believe these guys are expert in wasting time and making simple things complicated. I am running as far away as I can from them and so should you.Similar opinion? Write a review on ieatwords.com.au!
Stay away
Stay away from this company, period! They will steel your money, won't ring you back and will totally botch your settlement. Very poor communication skills and extremely unprofessional. If you want a stress free settlement, go somewhere else.
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Tim
- 3 reviews
Terrible experience - Stay away.
They push additional fees on you through their partners and are difficult to communicate with. We have had to deal with several staff members and each time it feels like you are starting over again. You will be spammed with phone calls from their partners that they share your details with.
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Stay Away!
Stay away from them!! Absolutely disgusting and even admitted professional negligence yet zero care factor. Didn't even bother to read contract terms correctly resulting in settlement falling through. The "national practice manager" who you deal with during the complaints process is absolutely useless and just wastes your time making comments that she doesn't know and that the solicitors know more than her, are you kidding?!?! If you can ever get someone to answer a phone after 2 conversations they palm you off onto someone else who just buys more time for them.
This company has caused my family SO much stress and destroyed us financially.
Pathetic!!!!
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VikSouth East Queensland, QLD
- 3 reviews
- QLD
- Verified customer
The worst - dont go there!!
We engaged Think Conveyancing for a relatively small sale. We were really disappointed and worried from the very beginning due to lack of response and outright lack of apparent care. We attempted to cancel and were advised it was half of the quoted amount to cancel due to them "all ready acting on our behalf". These people cant be trusted. They also don't tell you about the additional costs in using them. Ask about he trust account costs and ZIPID costs (per person). When your paralegal goes on leave then good luck! When there was next to no re...Read more
sponse before, now you will get nothing! Although we did finally settle our statement was incorrect and I had to inform them to correct it into our favour or we would have been losing additional money.Similar opinion? Write a review on ieatwords.com.au!
DevSydney, NSW
- 3 reviews
Unprofessional and unreliable
Contacted on Monday and asked for a solicitor review by Thursday, as auction on Saturday. Was told no problems.
Got contacted on Thursday morning by Isabelle our solicitor to ask a couple of basic questions and promised the review would be sent through shortly. Called at 5:10 pm after that and the PA could not locate her in the office, promised to send an email with me cc'd to get the review out. This didn't happen.
Called a couple of times again after and got the same charade. Thus is despite them advertising as on call till 8 pm.
Got a separa...Read more
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- WA
- Verified customer
The service could be better.
I was given a price beat offer from Think Conveyancing. They were meant to be cheaper. In the end, it was the most expensive conveyancing I have ever done. Not too impressed. Now I am getting a different company for another purchase. She is very personal and thorough and returns to my calls and explains things well.
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Salman S.Greater Melbourne (Metropolitan), VIC
- 5 reviews
- VIC
- Verified customer
Good services, affordable fees
was recommended by a friend to me and as described it was efficient and affordable
Although the vendors caused complications and a lot of stress for me, Bernadette of Think Conveyancing patiently and professionally could manage the situation and get me over the line. Happy with the services provided and recommend them to my friends.
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W. TamSydney, NSW
- 2 reviews
Unreliable and Unprofessional
I inspected a house on a Wednesday; the agent told me the vendor wanted to sell before auction but we must sign by Friday (in 3 days). After discussing with my spouse, we decided to go ahead. On Thursday 8am as soon as Thinking Conveyancing Sydney was opened for business, I emailed and called Customer Concierge and asked if someone could review the contract by the end of day. I explicitly said if you are unable to do it, I will look for another firm. My concierge contact, with the initials C.C., replied at 10am said he was working on it and wou...Read more
ld get back to me. At 12:30pm, C.C. said my contract was allocated to a lawyer and would be reviewed by the end of day. At 4:40pm, I called C.C. to get an update and he reassured me that it would get done. He said would call me back with an update. At 5:50pm, I called the office again and found out C.C. and the lawyer already left for the day. Not only the review was not completed as promised, nobody even had the decency to let me know. I was stuck in a helpless situation at 6pm and was scheduled to sign the next day. I almost lost this house because of Think Conveyancing or risk to sign blindly without any legal advice. Pulling a house off the market before auction requires the buyer to sign an unconditional contract, can you imagine the risk? While I was frantically looking for another firm at 7pm, I remember I received a very late reply from a conveyancer on a quote from a while back. I called her and told her about this total mess Think Conveyancing had left me...she agreed to stay behind to review the contract for me. I was so lucky to have found her and kept her number. I would never ever work with Think Conveyancing Sydney again, absolutely unreliable and unprofessional!Similar opinion? Write a review on ieatwords.com.au!
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- VIC
- Verified customer
Use at own risk, low price isnt worth it. I lost 100K because of their incompetance
I chose this company mainly due to their low rates but I quickly started regretting this choice.
The COS had obvious errors in it regarding dates. The solicitor never picked the errors. they sent me first letter with important dates that were weeks overdue. I tried complaining and the solicitor never responded. Property purchase is probably the biggest purchase anyone ever makes, dont use this company, they will make you loose money
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Jay KoHobart, TAS
Just Disappointed
I quickly chose Think Conveyancing to help me with the hope that I would have an easy and smooth process. HOWEVER, I must say that I feel really disappointed. I went through the contract review process over the phone with a lawyer (who is friendly and polite). I was told that I will receive the review/letter (after paying for $300) that I could use to make appropriate changes on the contract before making an offer. I made that payment and what I received was clearly a generic review/letter in which most of the content is not relevant to my case...Read more
nor based on what I agreed over the phone. I quickly contacted the lawyer via phone (but no one picked up) and email. Only then I got a short email advising me to just tell the Realestate agent what I need to be on the contract. From this, I feel really disappointed about the service I received and how unprofessional it was. If it only a generic review I would get, it should not cost me $300. So disappointed!!!Similar opinion? Write a review on ieatwords.com.au!
DO NOT USE - No care and bad communication
Terrible Communication and multiple mistakes leading me to having no house for my family, animals or furniture for a weekend. I was told my house had settled so I handed over my keys. Only to find out later that my new house wasn't going to settle after the second attempt on a Friday afternoon leaving me and my family with no where to go. The best part was when I found out my house hadn't actually settled after the buyers had already moved in... All recorded on a call recorder.... And their offer for their major stuff up and massive cost caused to me.... $100.00... DO NOT USE.
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JoyLSouth East Queensland, QLD
- QLD
- Verified customer
Extremely helpful all the way to settlement
The team kept me well informed every step of the way with no problems. The settlement occurred on time and they advised me straight away.
They made it easy for me.
1 comment
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Review collected in partnership with Think Conveyancing
JenniferPSouth East Queensland, QLD
- QLD
- Verified customer
Sale of a Property
Excellent service provided by the representative at Think Conveyancing.
Sorted out a few hiccups we had with complete professionalism. Will definitely use them again for my next sale. Thanks Think Conveyancing.
1 comment
Ryan L.Think Conveyancing
Hi Jennifer,
Thank you for that raving review! Our staff are delighted to hear that you appreciate their service and their professionalism. We pride ourselves in being able to make the process smooth ... Read more
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Review collected in partnership with Think Conveyancing
KarynSydney Surrounds, NSW
- 2 reviews
- NSW
- Verified customer
Perfect Service!
I couldn't fault the service I received from start, to finish.
Everybody at Think Conveyancing exceeded my expectations, and were so friendly, professional, and efficient.
The costs were amazingly low, for the service received.
1 comment
Ryan L.Think Conveyancing
Hi Karyn,
That is a wonderful feedback, thank you for sharing it with us. We value your thoughts very much and it is so encouraging to hear our clients give us such high commendations. The team is gla... Read more
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Review collected in partnership with Think Conveyancing
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MandySouth East Queensland, QLD
Great service
Sidnee helped us through the complicated process of a simultaneous settlement. There were moments where things weren't going smoothly, however Sidnee remained professional and continually kept me calm, assuring me that she was working for us, not the other side. Everything went through smoothly on the day, selling our previous property and settling on our new one - thanks Sidnee.
1 comment
Ryan L.Think Conveyancing
Hi Mandy,
Thank you for leaving us with your feedback. It is terrific to hear that Sidnee was able to get everything together and that you were able to get the results that we aim to deliver. Every cl... Read more
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Beverley and BirgerSouth East Queensland, QLD
First time ‘buying’ using this service.
We have used ThinkConveyancing 3 times in the past to sell properties. This time we bought. Very happy with the communication and proactive information. We would use again without hesitation. Each time we requested the same advisor, Lisa, and the standard process was intervened to grant our request immediately. We trust this organisation to work for us - no matter which side of the contract we sit.
1 comment
Ryan L.Think Conveyancing
Hi Beverly and Birger,
Thank you for leaving us with your feedback. We are overwhelmed by your continuous support through your 3 properties with us. Its amazing to see how you have come back to us eac... Read more
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MozAU
- 3 reviews
Excellence
Valentia provided us with a great experience which leaves me with no hesitation in recommending Valentia and thinkconveyancing in the sales or purchase of property.
Valentia was great and easy to deal with. Valentia kept us informed throughout the entire purchase process.
Highly recommend
1 comment
Ryan L.Think Conveyancing
Hi Moz,
Thank you for giving us your feedback. Its great to hear that you are pleased with the service that Valentia provided and that she had given you the 5-star experience we always aim for. As a t... Read more
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RebeccaGreater Melbourne (Outer), VIC
- 2 reviews
Wonderful Team highly recommend
The team at Think Conveyancing are terrific. From the start to finish they helped us navigate what at times was overwhelming and confusing especially with miss information from others involved. From the contract read through with Tessa, to Bernadette who saw us through to settlement it has been a good experience and I can highly recommend them, they are professional and keep you informed every step of the way. Its good to have a company who does what they say they will, especially at a time when you need it most.
1 comment
Ryan L.Think Conveyancing
Hi Rebecca,
Thank you for such a fantastic review! We could not be more thrilled for both Tessa and Bernadette who provided exactly the service we aim to give every time. As a team, we are proud of th... Read more
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ArmanSydney, NSW
- 3 reviews
- 4 likes
bad bad bad company
very far from sit back and relax, the worst period of my life contacting them.
i tell you phone email in person they will not talk to you once you signed,
you don't know why they did that to me.
1 comment
Ryan L.Think Conveyancing
Hi Arman,
Thank you for your feedback. I have raised your concerns to our Senior Management Team and CEO as we take all feedback seriously. I have asked Trinh Thai our Legal Associate Director to inv... Read more
estigate your file. If you could leave me your full name, matter number and best contact number, I’ll have Trinh call you to learn more about your experience. Once again, thank you for your valuable insight and we look forward to working with you to resolve any concerns.Similar opinion? Write a review on ieatwords.com.au!
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Ryan L.Think Conveyancing
Hi JoyL,
our clients. We are grateful for your kind words and we are happy to hear from you. We wish you all the best.Thank you for the great feedback. As a team, it is always wonderful to hear the amazing service that our staff can provide. Our team always aim to give a smooth and stress-free experience to ... Read more