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BeckGreater Melbourne (Outer), VIC
- 5 reviews
Absolute transformation!
Completely rapt with the service from Tile Cleaners. I came home from a long day at work to find my kitchen and sunroom floor had been transformed - from dull and dirty, to shiny and clean! Worth every cent. They took care with my furniture and even managed my dog while I was not home. The whole process from quote to completion was faultless. Will certainly be in touch again soon to do the other rooms :-)
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Happy customer.
Excellent service by very competent and obliging technicians. Arrived on time and were most helpful with any questions we asked regarding maintenance of floor. Would have no hesitation in recommending them.
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Leeanna B.South East Queensland, QLD
- 2 reviews
Do not use this company, they did not show up for the job
This company confirmed by email the day before they were due to show up, then on the day they phoned 15 mins before they were due with, sorry we are not coming. My parents who are in their 70's had gotten all the furniture removed from dining / lounge etc, and gone away for the night as they were having their slate sealed. My parents drove back from the coast the morning of to let the cleaners in. No apology or anything just disrespect for 2 senior citizens with "we are not coming, cant do the job".
1 comment
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FrancesGreater Melbourne (Metropolitan), VIC
Slate floor clean and resurfaced
The tile cleaners arrived on time,were polite and completed the work of cleaning/stripping and re coating my slate tiles. I am extremely satisfied with the work and I would use this company again.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Frances. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
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Kaye ScottSouth East Queensland, QLD
they Cancelled the job 15 minutes before due to start
Tile Cleaners cancelled the job 15 minutes before they were due to start. Furniture removals removed all the furniture. Room was all cleared and a phone call to say they were not coming. Disgusting treatment. I would never recommend them in a mad fit.
2 comments
Customer Service Team T.Tile Cleaners
Dear Kaye Scott
We would like to apologise for the negative experience you had with us.Please send us an email or provide your booking number and we will resolve this ASAP.... Read more
We appreciate your feedback and hope you would give us an opportunity to make it right. I want to personally get to the bottom of this situation and will be in contact with you via email. Kind Regards Jenny Customer Service TeamHi Jenny
My booking number was BOK-484888
cheers
Kaye Scott
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Tiles look brand new
Found tile cleaners online and they were efficient and pleasant to deal with. They sent me a text to let me know when the cleaner was on the way. My tiles look brand new and saved me having to replace them!!
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Bobby. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
Great result
Excellent from go to woe.
These guys are great communicators, efficient, problem solvers and care about their work. We had some challenges with my shower but they handled it really well. I’m very happy with the result and would highly recommend.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, DMS. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
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Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
quick, prompt and thorough
a domestic building that has been converted into a commercial property, so it has had a lot of wear and tear. the cleaner provided the right support and information to maintain the space after sealing
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Matthew. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
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ROGERSPerth, WA
Good job re-grouting
Technician was nice, left the shower very clean and neat. Looks like a fantastic job. Would rather review in 12 months to be sure it is now waterproof again. My wife was very happy, no dust and mess drifted into other rooms as it is a very dusty job
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Rogers. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
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SabrinaGreater Melbourne (Metropolitan), VIC
1950s terrazzo floor sealed
I was very happy with the service I received and the fabulous result of the sealed terrazzo. Our terrazzo is over 60 years old and looks new again. Thanks again.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Sabrina. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
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juneGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent job
Guys arrived on time and were professional but friendly. Great job. Not cheap but it looks beautiful now. They sealed my Indian slate flooring till it looks like new. Thanks guys you were great
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, June. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
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ChrisGreater Melbourne (Metropolitan), VIC
Don't bother
Was booked in to clean my cafe floor at 9am and even received an email at 6.52am that the cleaner would be coming at 9am. After spending over an hour removing all the furniture I got a call at 8.06am to be told the cleaner has rang in sick and they can't get someone out there till 2pm. He arrived at 2.30pm and after trying to persuade me to spend more money for a better job he did the job like he was in a race leaving a lot of mess which I had to clean up. There management didn't care and were not willing to give any sort of discount. After the...Read more
y did the job I am left with white patches which I was not aware was going to happen which means I have to seal the floor. December 12th 2022 Update: Average Was booked in to clean my cafe floor at 9am and even received an email at 6.52am that the cleaner would be coming at 9am. After spending over an hour removing all the furniture I got a call at 8.06am to be told the cleaner has rang in sick and they can't get someone out there till 2pm. He arrived at 2.30pm and after trying to persuade me to spend more money for a better job he did the job like he was in a race leaving a lot of mess which I had to clean up. There management didn't care and were not willing to give any sort of discount. After they did the job I am left with white patches which I was not aware was going to happen which means I have to seal the floor.Similar opinion? Write a review on ieatwords.com.au!
SueSydney, NSW
- 3 reviews
Great job
I can only speak for my own experience. I had a huge 70sq metre balcony cleaned. The guys were friendly, they were well informed and worked hard. The balcony looks terrific.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Sue. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
Renaye L.Sydney, NSW
Great service.
Easy to make a booking and the technician turned up as scheduled and did a fantastic job. The technician was thorough and my floor looks brand new. Thank you, I will use this service again.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Renaye. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
Never AgainPerth, WA
Tile Cleaners?? more like Dreamers!!!
Do not use. Crap results & didn't care about my complaint. Worst experience ever. Spend your money elsewhere for better results & more professional service. Never again with this wanna be operator
1 comment
Customer Service Team T.Tile Cleaners
Hi
We would like to apologise for the negative experience you have had with us.
Please send us an email or provide your booking Number and we will get this resolved ASAP. ... Read more
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Buyer Beware!!!!!!!!!!!! Do not use this or any other site that looks like it
Technician turned up, didn't know it was a slate floor to be cleaned. It seems he was a contractor even though the site makes it look as though they are the business, they appear to be agent (they take half the cost and no responsibility) farming out work to the cheapest and nearest contractor. Fine if they do a good job and you don't have a problem.
The "technician" used a spray bottle of sealant inside my house (any other professional would attest the the fact that this should NEVER be done) the pump to came off from pressure and sprayed se...Read more
1 comment
Customer Service Team T.Tile Cleaners
Hi Leah Harris
We would like to apologise for the negative experience you have had with us.... Read more
As mentioned we were never inform about your wall, as our technician cleaned up after himself ( as accidents do happen ) as you were onsite and proceeded to pay for the service. Only 15 days later you send us an invoice for the painting you had done at your property. Never given us the opportunity to get in contact regarding your complaint or trying to resolve this. Unfortunately our company can't just pay an INV for renovation work you had booked in after we did the clean and seal. Our Handyman needed the chance to have an inspection prior /before you proceeded with your painting work ( as you never informed us, this was never arrange) We appreciate your feedback and hope you would give us an opportunity to make it right. I want to personally get to the bottom of this situation and will be in contact with you via email. Kind regards, Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
LukeVictoria
A Great Result
Extremely friendly and well informed staff, they took the time to inform me what’s the best method and what is the best product. Great end result.
Would definitely recommend them to anyone
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Luke. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
NatalieVictoria
- 8 reviews
- 2 likes
Ram did an excellent job!
Ram cleaned all tiles in my house that I am renovating and it had cream coloured grout. Has come up like brand new! Highly recommend. Reasonable price and on time.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Natalie. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
Amanda LSydney, NSW
Shower looks great!
Rang and booked in over the phone. Turned up on time, even got a text to say they were on their way. Took about 2 hours to regrout 2 shower walls and the shower floor and very happy with it. Looks brand new!!
Recommend them to anyone. Thank you.
1 comment
Customer Service Team T.Tile Cleaners
Thank you so much for your kind words, Amanda. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards... Read more
Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
GarySydney, NSW
- 5 reviews
Didnt show up and Im not even sure they employ the tile cleaners directly they appear to be a marketing company
I spoke at length to one of the staff, sent photos of the tiles and accepted a quote. I then booked the job for today 9/9/19. The original quote was for $700. At 8.50 am I got an email with a new quote at $4,800. I called, discussed it and said I was fine to go ahead with what I had been quoted. At 10 am I called to say no one had arrived. I was told someone would call back after they spoke to the contractor. At 11 I called again and was told the job had been cancelled because they werent sure if I wanted to go ahead with the more expensive quote. Spoke to 3 other companies and told them about my wasted day off and they all said the company sub contracts the jobs to 3rd parties.
1 comment
Customer Service Team T.Tile Cleaners
Hi Gary
We would like to apologise for the negative experience you have had with us. It is never our intention to not show up to bookings and especially not inform our customers if there are any issues!... Read more
We appreciate your feedback and hope you would give us an opportunity to make it right. I want to personally get to the bottom of this situation and will be in contact with you via email. Also our company doesn't work with Contractors as we have our own technicians working for our company almost up to 10 years. Kind regards, Jenny Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service Team T.Tile Cleaners
Dear Leeanna Bramley
We would like to apologise for the negative experience you had with us.Please send us an email or provide your booking number and we will resolve this ASAP.... Read more
We appreciate your feedback and hope you would give us an opportunity to make it right. I want to personally get to the bottom of this situation and will be in contact with you via email. Kind Regards Jenny Customer Service Team