I have had my air conditioner for six months, can't fault the quality, although can be difficult changing from heat to cooling and vice versa, looks great and the promote is good

Had this air conditioner for 7 years. Compressor died. Company originally installed (Penrith air) done a bad job in the begining by too. Customer support is useless from T Once you are out of warranty (5 years) they will not support you in any way. Getting quote to replace the compressor is impossible. Everyone will try to sell you a new unit. Buy Mitsubishi or Daiken or Temper zone.

I purchased this air conditioner two years ago and it hasn't missed a beat touch wood... but whilst sitting down with friends over coffee who have similar sized houses I found they seem to pay a lot more on their energy bills compared to myself.

We all set to 23 on heating and 21 on cooling give or take but friends who also have inverter air conditioners seem to have a lot higher bills.

note my friends have a Fujitsu and Mitsubishi

Since 1976 I have installed air conditioners working for myself (full time air conditioning since 1985). I have been selling and installing Toshiba ducted air conditioners for a lot of years without any problems. I'm in the middle of removing; replacing a Ducted gas heater and evaporative air conditioner with a Reverse cycle ducted air conditioner at our own house. I bought a Toshiba 10.4 kilowatt cooling / 11.3 kW heating ducted unit. This boosts to 12.1 kW on cooling and 17 kW on heating. I could have bought a lot cheaper air conditioner from my supplier’s but I chose the Toshiba. The Toshiba Ducted is an excellent upmarket air conditioner.

I had my ducted system upgraded with the Toshiba units all my ducting was fine I was given a good quoted price for this entirely made in japan system not just the compressor as is with most better systems it is very quiet the start up turbo boost function means my reasonable sized home cools down or heats up within a few minutes it is amazing in that respect the company was good the installation sub contractor not so good I made a phone call and all was immediately rectified by the company

I would not give this product any stars. Unit does not work now and has had problems from date of install. Avoid Toshiba products as Retailer not interested. Installer has been out 8 times to repair and Toshiba tried to repair unit twice. No one wants to take responsibility. Toshiba blames the installer for blockage in copper lines ( which they have now been changed and still the unit is faulty) and the installer has done all he can. why purchase a alleged premium product with a 5 year warranty when they simple won't come to the party. Shame on you Toshiba. Straight to fair trading I go. All summer with no air conditioner.
Not a happy customer.