Trend Windows (page 3 of 10)

We have had a delivery of new windows for our house renovation. They have been delivered all over the front lawn and on the nature strip . Left unprotected in heavy rain, raw timber endgrain soaking up water, not a good look .

I have been dealing with Carl with respect to our new house build and the use of Trend doors and Windows. I have a continuous flow of thoughts, ideas and questions that often translate into specification variations and requotes etc. Carl treats every question seriously, is professional and knowledgeable, responds to calls and emails promptly and is simply a pleasure to deal with. Thank you Carl.

Simone Failla has been a pleasure to deal with since I had first submitted my request for quotations for
windows and doors. My queries and modifications to the list of items as the job progressed where
answered with speed and 100% accuracy.

My experience with Trend windows has not been great as lots of aspects of the company has let me down as a business owner. However your onsite service team has never let me down in the 7+ years we have be using Trend - if it was not for Darren and Matt I would be using another company - also Anglo has been refreshing to deal with from an office contact point.

Sliding doors not square
Sections of the windows don't line up
Clips in the wrong place
Windows leak
Taking months to get these things fixed and they need to come back and it's taking weeks again. Even the service guys that came out admitted the company is terrible.

Great products and service team, especially Lisa. Team structure is clever making sure all queries are covered and customers receive fast & accurate feedback.

Trend Windows have recently completed fabrication and installation of three large glass and SS mesh doors to our complete satisfaction. We awarded this project to them since they had successfully completed a similar small project for us several years back. Trend Team have come across as very competent, diligent and committed to providing us with a very satisfying customer service experience.

Trend windows Service and products are amazing, we use trend windows on all our job sites and are very happy with there products . highly recommend

Purchased a home with synergy windows installed. They are large windows and mostly double hung. Mediocre at best. The double hung seals are bad and the bugs come in freely through the gaps and they are difficult to open and close. Fixed windows are marginally better.

I wouldn't choose synergy windows. Not a good product. You're better off spending extra and going with the more commercial grade stuff. Also Trend after purchase service is really lacking, the service people don't seem to know much about their products.

We contacted Trend to do a service on our Trend doors and windows. They provided a professional and friendly service.

As an service business, specialising in the aluminium window and door hardware - being able to quickly identify parts and source them for our customers is vital. The friendly team at Trend windows (in particular our contact Rachel Moana) is exceptional at assisting my team deliver on our promise to our customers. We have been able to add value to the past Trend customer experience by stocking the hardware from current and past window and door series on hand.
Looking forward to a strong and continued mutually rewarding working relationship - Heather Clarke, Owner Mr Windows Australia Pty Ltd

Very happy with Rachel service and getting back to resolve problems which do occur from time to time.
The product is great with competitive prices.
Also Olga in commercial is terrific and very helpful and easy to work with great fixers also.

The staff are great. The products are good value for money. Nothing is a hassle for the rep. Delivery of windows is always when they promise.

Always on time experience excellent service Rachel Moana she very competitive provided excellent service we recommended Trend windows and Rachel Moana.

Very happy with the service and the products - windows and security doors. Rachel was excellent and understanding in what I wanted and also was knowledgeable in the product. Extremely happy with the installation carried out by Rikki and his employees.

Had problem with out of warranty louvre window supplied by Trend about 9 years ago. Was hoping that Trend would be able to fix. I rang their office at Ormeau and they were not at all interested as it was out of warranty. They recommended Mr Windows who I found out do not do repairs. They only sell parts.
I am a builder who has been a customer of Trend for a while. Was amazed that they are not interested in maintaining their products after the warranty period has expired. At the very least, I would have expected them to be able to recommend someone who is interested and able to satisfy their customers.

I couldn’t speak more highly of Geoff. Quick turnaround & friendly nature and extensive product knowledge. Takes the stress out everything.

I worked with Luke from the sales division to place orders for multiple projects, and I found him friendly, professional, and patient.

Salesperson, was nice, 20 years experience but not interested in service. A saga. I went through the order with great detail - each time I went back with an error on the paperwork it would be returned with one thing fixed and another error. It took weeks of back and forth to get the order correct. At one point I tried to submit my order through another store and salesperson because I had lost faith in the order being correct. I was contacted by the State Sales Manager who told me that I had to keep my order with the same salesperson and st...

Windows delivered to site, service people turn up one week later for window and door service when not required yet due to builder working on installing windows and doors. Contact site services, finally get through to someone after numerous calls, can’t change booking for window and door service because new computer system is questionable/won’t allow change. Finally request for double glaze panes to be installed for our stairwell, 10 panes in 2 frames, serviceman texts date and time of installation...no show. Try to contact trend and serviceman ...

Welcoming from my first visit, extremely helpful and great to deal with. Simone provided a quote within 2 days and helped our builders with adjustments. Great service ! Looking forward to getting my windows :)

Our sliding doors needed adjusting after installation in a new home. Trend returned and fixed the problem without any hassles

We were looking at replacing 3 windows... We asked for quotes from 10 companies and only 2 responded. Trend sent the quotation within 3 days and helped with many many changes very patiently and professionally. Thanks Natasha

Had the pleasure of dealing with Natasha from
Girraween . She was responsive polite . Prices were competitive nothing was a hassle . I couldn’t even get a call back from other window suppliers She has great customer service and great product knowledge.
I look forward to receiving the windows Ive ordered.

luke provides exceptional service to my business
always returns calls and fixings any problems which may arise
i believe he is great rep which you cant afford to lose
thanks paul