TVSN (TV Shopping Network) Questions & Answers (page 3 of 4)
79 questions from our users
Do you still sell the product "IT WORKS" Concentrated Fresh Stain Remover? If not, from where can I purchase it?
Thanking You, Lester
Why can I no longer get TVSN shopping network on my TV?
Due to planned technical changes on WIN, some regional viewers may be unable to receive TVSN on Channel 84 from 2nd September, 2018.
This is because WIN has changed their broadcast delivery standar...
Read mored from MPEG-2 to MPEG-4, which is not compatible on televisions sets that are older models.
Hi
I was in hospital 2 months ago and you advertised a soup maker I didn't get the make etc., please could you let me know the the details of this product and the price I would really appreciate it?
Jean Jarvis
[email address removed]
Recently I purchase a generations 12 ring with alexandrites. I have lost one stone and am wondering what I have to do to get it fixed?
I never brought rings etc from tvsn, I suggest maybe goto jewellery stall, As TVSN won’t help.
Hi Annette
If you damaged the ring then it would be up to you to have it fixed. If the stone simply fell out because of a weak claw, then: I would let TVSN know about the problem and see how they...
Read more respond. You can also contact the manufacturer (that you purchased from on TVSN) and let them know they might want to repair the ring for you as this will promote good will. If neither of the above reply or respond any manufacturing jeweller in Australia can replace the stone.
Hi my mane is Pauline I try to buy the queen size but it sold out are you getting any more pls?
Hi Pauline,
What item are you referring to? ...
Read more Thanks, TVSN
Hi I'm just wanting to know if my order that I have done part payment for was approved?
Hi Kay,
We would need your order number to have a look for you. Can we ask you to send us your details via Facebook private messenger, email, or by calling our customer care on 13 23 10. ...
Read more Thank you, TVSN
Hello, could you possibly please tell me [email removed], info on the Nu Breeze clothes line? Thank you
Hi Robyn,
Was there any information in particular you were after about this brand?
I have 4500 licence to shop points and 250 skn points. Do I need 500 or 250 more to get the 5000 for Gold?
Hi Bailey,
Of you 4500 LTS points 250 of them are bonus points or "skn points" that you earned from purchasing on a double up day or similar. When taking into account your total points you'll be looking at Licence to Shop Points. ...
Read more Hope this helps! Kind regards, TVSN
Hi i received my order of the Super Sleeper-The Wave Topper QB on the 21/4/18 i let it air out for a couple of days the sell was terrible when i lay in bed i have tried both sides, if i lam on the right side, my right side of my body is not straight it tilts a bit down on my right side of the bed and so the same on the left side of the bed i bought it for better support of my back as i have bad back and with this topper i wake up in a lot of pain i intend to send it back but how do i put it back in the small box it was sent out to me it was air vacuumed into the box i paid $369.00 on a pay plan and being on the pension that is a lot of money for me can you please tell me how i can send it back?
Nadia
Hi Valatina,
If the product does not fit back into the original packaging you can use another box to return it. ...
Read more Kind regards, TVSN
"TVSN Product Number 029047 and 029018: what is the difference these two?"
Hi ti ti,
Product number 29047 contains two of the 10 packs whereas product number 29018 only contains one ten pack. ...
Read more Kind regards, TVSN
How do we "Private Message" to TVSN....everyone who asks this question seems to say that they receive no reply to their question.....WHY THE BIG SECRET????
Hi mi.andyme,
You can private message TVSN via Facebook or by emailing us at [email protected] ...
Read more Hope this helps. Kind regards, TVSN
Hi my partner has ankylosing spondylitis and is also suffering with osteoarthritis completely through his body how active would the turmeric active drink be beneficial to him?
Hi Samantha,
You will need to consult a Doctor as we are unable to advise on medical issues. ...
Read more Apologies for any inconvenience. Kind regards, TVSN
What does selected for picking mean and why is it taking forever to process my order?
Hi Aaron,
Selected for picking means the item is currently in the process of being picked from the warehouse, packed, and labelled for dispatch. ...
Read more If you private message us with the order number we'd be happy to look into the progress of your order for you. Kind regards, TVSN
I ordered a a machine from about 3 weeks ago, and hve received. Could you tell me about it please?
Pat Kohout
[number removed]
Hi Patricia, do you have the item number or the order number of the machine you received and we will have a look for you.
How can I buy a easy classic listening cds packs for Mother's Day?
Hi RCK1980 I've had a look on the internet, which was very interesting as the USA had the majority but that's not going to help for this mother's day! However I did find a couple of sites here other t...
Read morehan downloading and making your own special mix for her (which is an idea) www.au-sale-au.com/sale fishpond.com.auHi RCK1980,
Apologies for the late response, we hope you were able to find something nice for your mum. ...
Read more Unfortunately we do not sell easy listening CDs but Meagan M's advice seems sound. Good luck finding them if you haven't already. Kind regards, TVSN
What is the Skn bonus points?
Do I get that when I get my yearly voucher?
Hi TVSNuser,
The bonus points are any points you might have accumulated in addition to your normal points. For example if you shopped on a "double points day". ...
Read more Hope this helps. Kind regards, TVSN
Hi I have bought buy 1 get 1 free Nutri Bullet one broke it stopped working the other one to scared to use it. I have heard on the news it has exploded on people. Just want to know, do I need to through it out? Waste of money!!!!
Hi Nancy,
If you have a faulty product please send it back to us asap so we can assess it. We would recommend contacting our TVSN customer care centre on 13 23 10 if you are concerned about the unused one and they will advise you how to proceed. ...
Read more Thank you, TVSN
What are the SKn bonus points and are they included in the 12 month value or are added to them?
Hi Darryl, W hat do you mean by SKn points?. I get a bonus voucher every March The amount depends about how much you have spent in the 12 months sometimes it can be quite a bit. Hope this helps.
On my licence to shop page I have a row which reads 12mth Value $752.25 then below that I have another that reads Skn Bonus Points $212.35, get different answers from TVSN that it is included in the V...
Read morealue row, and then someone else tells me it is a separate bonus and adds to the 12 month value.Hi darryl1959,
Skn bonus points are including in your 12 month value. They are points you may have gotten from a "double up" day for example, whemay have receive extra points from a TVSN purchase. ...
Read more Thank you, TVSN
Does anyone know how long tvsn take to do a security check for an order over $500 it is first time using tvsn i emailed and just got told to email or fax my license or bill with adress on it. But neglected to say how long the process takes. Have sent second email and awaiting a reply. But does anyone know how long the security check takes?
Hi Trent,
We hope you are well. ...
Read more Our Finance Team review every Address Verification Request daily. If your order requires an Address Verification, it will be reviewed on the next working day. Our Finance Team will let our Customer Care Team know if they require you to provide documentation, you will then be contacted via email or phone. This is often the same day, but we cannot guarantee. Once we have received your document, our Finance Team will review it within 24 to 48 business hours and release your order. If and additional information is required, our Customer Care Team will be in touch. Once your order is released it is dispatched within 24 to 48 hours, and can take up to 10 business days to be delivered. You will receive an email confirmation of the payment being taken, and a tracking number when dispatched. We understand this delay in the dispatch of your order can be frustrating, but it is put in place for the protection of TVSN and you. We hope this answers your question. Kind regards, TVSN
I have a purchased price taken out my acc. on the 7th of April for $139.97 that don"t know what it was for. Please let me know what it was for. Thank you!
Hi Del Haupstein.
If you ever have an enquiry regarding a payment, it is best you get in touch with our Customer Care Team by calling 13 23 10 or emailing [email protected], who are available to help 24/7.
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