UBank UHomeLoan (page 2 of 10)

The last thing that is needed in a loan application is the service that UBank and its outsourced loan application provider AdvantageEdge, provides. Bad UBank tech which is full of bugs and unclear doesn't help, but their poor training and inability to handle the situation impacted my loan application.

Nothing but technical issues when I tried to do anything with my account. Multiple phone calls didn't resolve anything. They never called me back even when they were supposed to. Empty promises. Decidedly unhelpful.

I have just signed my loan contract today and have been very pleased so far with their service. Excited to move in thanks to UBank. Communication is great and they walk through everything you need to do. Just make sure you have your paperwork ready.

Slow application process. Took ages for them to make call to me do ID check. Maybe 3 weeks? Online document signing is good, as is portal for uploading the documents. There was a couple of instances of asking for additional information which was frustrating as this delayed application process. Good rates and as a low cost provider I expect that to remain the case.

I was attracted by the low interest rate to refinance and top up my loan. I went through the loan application online which is quite comprehensive and took me close to an hour to finish. At the end I get the graph showing that I can easily afford the loan with over $1200 a month surplus, which is what I expected anyway. After talking to the loan officer he said they qualify people on 7.5%, not 3.59% and as a result I can't afford the loan. The funny thing is that I already have an approval from CBA at 4.08%.
So if you are on the edge, don't even bother going through the length application process and waste your time. Also note that they don't have an offset account or credit cards.

I recently refinanced with UBank after ANZ increased their interest rate. The process was easy, staff were friendly, helpful and easy to understand. No long waiting on the phone and emails were responded to within 24 hours. Even MSA - their settlement agents were fantastic and kept me up to date every step of the way. I was hesitant at first to go with Ubank as I read some bad reviews but very happy I decided to give them a chance. If you are prepared when applying and upload everything straight away you will be fine! The Ubank app/website is also very easy to use!

Highly recommend.

After nearly two months of going to JPs and post office for approval, we gave up after they approved our loan application. Over and over again, they wanted more and more documents. We sent everything only to be told that we needed to make another trip to a JP after just going to one for the loan. It is an extremely time consuming and lengthy process. The last request for more documents just prior to settlement was the last straw. Very inefficient and delayed customer service; it was like being a mouse going through a maze to find that golden block of cheese that ends up being outdated and mouldy.

Recently made the switch as we were getting ripped off by St George bank.

Whole process was faultless and they were fantastic to deal with. As long as you can use a PC you should have no problems uploading docs etc. 3.59% variable with no fees is near impossible to beat I imagine.

This is a cheap and nasty no frills online banking. I went to transfer money to an external bank account from my usaver bank account and a week later I received a notification the transfer failed. apparently I was only allowed to make a bank transfer from my Ultra saver account. Would have been nice had they let me know before making the transaction with just a simple pop up screen that said use other account. The delays cost my 8000 in a lost investment opportunity due to the delay. Switching to another Bank today and putting this nightmare behind me.

We are an everyday family that has a decent paying job, no debts and considerable savings on top of a 20 per cent deposit.

Was rejected for a home loan 3 weeks from settlement. Luckily we read reviews of Ubank and had alternative plans in place with one of the Big Four.

Pre-approval was given, then formal rejected, took a week from submitting all information by the case manager on top of three weeks of back and forth.

I am not one to write reviews, however I felt it is important to warn others not to waste their time refinancing with U bank.

Like others I was attracted to U banks low home rates.

The entire process has taken over 3 months now and we are still awaiting our settlement date. Not once has U bank contacted us to inform us where our application is up to. I have made over 25 phone calls asking for updates on our application.

Our application was formally accepted over 6 weeks ago and we are still awaiting for their solicitors to advise of a settlement date.

Please do not waste your time dealing with this completely incompetent and unprofessional bank.
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Applied for refinancing 3 months ago under their '$1000 cashback' offer. We have perfect credit score and savings etc. so were pretty confident. Went through the terribly slow and confusing process for many weeks without any responses. Kept emailing and heard back once (have to admit the person handling my case seemed good, so it is definitely the company policies that messed it all up). After all documents were submitted they simply tried to get away from paying up the $1000 as advertised, and then one day the application was removed without any notification! The reason can also be that I was refinancing from NAB, their parent company, which is completely unethical, so need to say goodbye to NAB very soon too.