UBank (page 2 of 8)

Ubank has to have the worst internet banking platform on the planet- it's 2020 in a few weeks and I can't understand how a company backed by the nab could be so bad at it.

It constantly won't let you log in.
It's extremely slow
Sometimes it doesn't load

I called them about it and they didn't seem to give two craps

Attempted to change a loan to an investment interest rate interest only - took them weeks to get back only to say in the worst broken language - indecipherable (almost pidgin).

They are condescending and lazy. Avoid these clowns at all costs

If you open an account you will need to verify your identity, if the online verification fails which did for us because the website link did not work you will need to do an Australia post Verification, we did this and they lost the form, Customer service online and on the phone were no help whatsoever.
If this happens you will not be able to access your funds. After 4 weeks being locked out of our account we still have not been able to withdrawal or transfer money from our account.
Worst bank on the market in my opinion with absolutely no customer service.

1. 6 weeks ago I verified my new address and phone number so that I could open a new account
2. Opened account and trasferred all of money there because I was told it would take a week for me to receive my card
3. They sent it to my old address
4. I cancelled the card and asked for it all to be sent to my new address
5. Card received 2 weeks ago
6. No pin code was sent
7. I called again asking for the pin, it's been now over a week and I have not received the pin code

Have had to call so many times. On hold for 30 minutes

Its archaic that UBank is relying on the postal system for this. Other banks let you change the pin online.

Applied to refinance, attached all personal documents for application and said wait 3-5 days for a call back. Three weeks later still nothing . There customer service line is literally a voice recording to say if it's not important hung up and speak to a bot online. This was unsuccessful.

I have been with UBank for 5 years. I have an SMSF saver account. I just want to open up another account online but I get a technical server error box. I have just spent a super frustrating time failing to sort it out. I couldn't find a helpline number on the site so I had to google it. After waiting 15 mins (at 14.00 hrs they were unusually busy - really?) I hung up. I noticed that a chat box had popped up on the site. The guy was helpful but wanted to know all the details of the server error box which was now not available because I had logged out and logged in again. I could not replicate the error because another site error was preventing me ARRRRRRGGGGGH! I will just transfer all of my money to an acct I have with another bank

I have been communicating with Ubank for refinancing one of my investment loan since Oct 2022 but there is no major progress in my application. It has been really a frustrating process dealing with UBank. Really not recommend to go with Ubank if you don't have enough patience.

WS

I have been with UBank for about 2 years. On hold time more than 40 minutes, then they hang up without answering. There is no communication in recorded messages as to wait times. At least have a call back facility.

I have been with Ubank for about 2 years - the same amount of time I have been on hold on the phone. Terrible customer service by 12 year olds (it seems) who have absolutely no idea what they are doing. I'm out.

Banked with ubank for 2+ years. Fixed dep & savings account. Tried to do a BPAY from a savings account and app won't let me. Can do a Transfer but not BPAY. Rather put your money in a shoebox under the bed. At least you get access to it when you need it

I joined Ubank when they first opened years ago. The customer service, rates and online banking used to be excellent, but it has all gone downhill. Recently I bought a house and had major problems transferring the deposit from my Ubank account into the agent's trust account. Everything was in place but Ubank was holding up the sale. I was furious. Despite calling them and reporting the IT issues with online banking, they were less than helpful. In the end I had to do it through my wife's account. Needless to say I will never bank with Ubank again. I have moved all my money to another bank that has good customer service and an online interface that actually works...! Be warned!

If, like myself you fall victim to the good rates this NAB outfit advertises then please learn from everyone else's mistakes and bank elsewhere. I've sadly banked with UBank for two years to earn bonus interest and take advantage of having a second account. I've learnt that customer service is non-existent, the platform is incredibly outdated and if you need to move money quick, just forget about it as they are still using outdated transfer methods which you would not believe!
Please avoid at all costs to avoid extra stress in your life. It's been a mission just closing my damn accounts!

The hold time is always extensive, email take excessive time to respond. Settlement process required contant follow up. Inexperienced staff. Inflexible, box tickers looking for any excuse to hold things up. Its like dealing with offshore call centre. When things are ticking along and you don't need assistance its fine, rates are competitive but other than that they are hard work. Was with them for 5 years, I have 20plus years in finance and the service is appalling.

We were attracted to their rates and wanted to refinance. We then applied online for Home Loan and gave all information. Loan Manager then asked for information to be repeated, failed to contact on time arranged and failed to send emails. Contact was staggered and despite holding email address on file failed to send promised emails twice. Overall they are reliable with automated products; people skills below average.