??!

Reviews

1.5

114 reviews
5
(4)
4
(6)
3
(7)
2
(5)
1
(92)
  • Rates and Fees
    2.0 (40)
  • Transparency
    1.4 (43)
  • Timeliness
    2.0 (45)
  • Used service as aCustomer (98) · Driver (1)
Previous
Next

Reviewer Photos & Videos

  • More

Order cancelled and not notified

published

Ordered Dominos for delivery, waited for my uber driver.
45mins later the order was cancelled by uber with no reason, no contact.
Rang Dominos to find out the order was cancelled due to no drivers available....

Ffs pretty poor form and a shame this happened

Used service as aCustomer
Micaela

Micaela

  • 2 reviews

HORRIBLE

published

Left some personal items in a drivers car, I’ve tried everything I can to get in touch with anyone in the Uber company and there is just no options that can help me get in touch with them, their customer service help is complete crap, extremely disappointed, so slack



Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Amanda G.

Amanda G.South East Queensland, QLD

  • 5 reviews

Convenient !

published

I don't have a car. I do have a five year old son. We take Ubers everywhere ! They turn up in only minutes. They are clean with polite drivers who take us on a direct route. Convenient ! Especially in rainy, cold or hot weather. They are approximately $1 to $2 cheaper per ride than other taxis and those dollars add up !

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Taxi / Rideshare Apps & Services

Find out how Uber Customer compares to other Taxi / Rideshare Apps & Services

Know better, choose better.



Compare all

Deleted order/cold food

published

Driver sat at McDonald's for 5-10 mins before delivering my meal at 5am. My food was delivered cold and he deleted the order from the Uber app so I was unable to give a review.

Rates and Fees
Transparency
Timeliness
andrew krs

andrew krsGreater Melbourne (Outer), VIC

  • 2 reviews

got charged twice for one order

published

placed an order and was charged twice for it and was told its the banks fault, went back and forth in emails and what can i say, its not ubers fault, its the banks.......... even tho i didnt place an ubereats order with the bank.

Used service as aCustomer

Shady at its finest! No customer appreciation

published
Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers

Shifty Scammers

published
Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Sheilams

SheilamsSydney, NSW

Lost item

published

MacBook left in an Uber & can’t contact the driver. Can’t talk to anyone to get support only by sending a message to their website. It’s been over day no answer

Used service as aCustomer
Phill C.

Phill C.Sydney, NSW

Uber Drivers Are Bloody Idiots

published

Just driving home in St Ives, when a Uber driver decides to stop on the crest of a hill, not giving a hoot about the safety of on coming or traffic behind him. He then has the nerve to give me the bird. Well Uber, because of this incident, you have lost my custom! The driver was a male with a strong accent. I don't believe that Uber is not contactable by phone, to lodge a complaint and catch the driver straight away. This event happened at around 3.40pm on Hunter Ave St Ives.
The driver should be sacked

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Taxi / Rideshare Apps & Services

Find out how Uber Customer compares to other Taxi / Rideshare Apps & Services

Know better, choose better.

Compare all
Noel

Noel

  • 2 reviews

can not get an estimate without having to give all my information.

published

can not get an estimate without having to give all my information. very poor i do not see why you can not give an estimate without gouging all you can get from us, the result I will not use you.

Michael J.

Michael J.Central Queensland, QLD

Never Available

published
Sam moore

Sam mooreMetropolitan Adelaide, SA

Would never book one again no star rating

published

Booked and uber for just after 2am ro Elizabeth vale shopping center as there is 3 car parking sections I stayed on the main road side centeral ro all areas he pulled into the back area turned around and drove off I walked in his direction madly waving my arms he kept going and then drove into the road passing where I was I stood out on the road where busses pull in waving him down I was pretty much in line of being run down waving my arms as he came towards me and continued to drive straight past I then stood in the middle of the lane after he passed swaying my arms yet he kept going . S497BUV Mohammed white Kia. Took my money but not the ride. Refund now required and expected thank you

Used service as aCustomer
Rod

RodSydney, NSW

  • 2 reviews

Will just use a regular taxi service next time

published

First experience using Uber . Busy Friday (early) evening in Townsville exposed the piracy that Uber is . $13 first trip and 2hrs later @6pm $33 for the return trip . What a joke . First and last time Uber . If drivers want to play that game it comes back to bite . Won’t use again .

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
dansblackcat

dansblackcatPerth

  • 4 reviews

Professional scam

published

Uber is a company that assists thieves to easily steal and even provides them with an app to do so.
Had a customer order some parts and sent and Uber to collect them. Uber driver cancelled the job but still came and collected the goods. He never delivered the parts, he just stole them. The driver was the person in the photo but he signed a different name. Absolute scam! What a joke!

ABBA

ABBASydney, NSW

Uber is a terrible company to deal with

published

Uber is absolutely shocking. In Australia there is no way to complain other than the limited auto options in the app. There is no customer service, no phone or even in app chat option. The Uber route sent through the map was completely wrong, took us miles out of the way and I was then overcharged by 60% and the app advised I had accepted the charge when I booked the app which is a lie. I will be using Ola only from now on.

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Taxi / Rideshare Apps & Services

Find out how Uber Customer compares to other Taxi / Rideshare Apps & Services

Know better, choose better.

Compare all
abominable d.

abominable d.South East Queensland, QLD

Disgusting and Disappointing

published

Quoted between $48-$54 USD for my trip from Huntington Beach to LAX, Upon arrival I had been charged $119.13 without warning or notice of any extra charges for my trip.

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Cara C.

Cara C.Sydney, NSW

  • 2 reviews

Uber app route rort! Will always choose the more expensive without option to change

published
Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
C B.

C B.

  • 5 reviews

Uncontactable

published

Want to contact Uber over disagreement with the Uber route automatically given to the driver regarding the quickest & cheapest route by A$20 cheaper. 30 minutes later give up. No way to contact them.

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers

Error in booking

published

I just booked a ride for 9.15 am 6 March and paid to discover the pick up address I typed didn't work and wrong address is showing. Uber says to go to App and click on help and there is no help showing and I am not happy with this app as I have paid with my card.

Gina Swannell

Gina SwannellQueensland

  • 3 reviews

They didn’t turn up for nearly 2 hours and then charged $100 for less than 10 kilometres

published

Uber booked .. constantly saying 6 minutes away - then calls and says his cars axle was broken
Uber sent 2nd driver but fare changed whilst waiting- saying we would be charged 3 times more than original price
You can’t ring and complain they make it impossible to contact and complain- an appalling joke of a service use GI Gi instead or a taxi cause this was a direct rip because their drivers vehicle was unreliable hence he didn’t turn up ... if there was - stars I’d give them - 10- they left us stranded vulnerable...Nuh.... belt your service up your clacker Uber - and ya blocked by my bank as well - thieves

Rates and Fees
Transparency
Timeliness
Used service as aCustomer
See all answers
Page 1 of 6
See all Uber reviews

Questions & Answers

Marcia

Marciaasked

Customer

My account has been deactivated (Australia), any suggestions as to how to re-activate it? I've tried de-installing App and starting a new account, but my phone number is same and it comes up with error that phone number is deactivated? Thankyou

3 answers
tomguycz
tomguycz

Not really sure. Any reason why it has been deactivated?

Pupy P.
Pupy P.

Youd have to get uber to do this for you via customer service

Fired Up
Fired Up

You must have done something bad. As per their website you will not get reactivated.

Get an answer from our members

Other Taxi / Rideshare Apps & Services

Previous
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.