So imagine you need to get back from a night out and you’re not willing to fork out $20. The tram is 48 min. Uber pool is your lifeline: $7, quick, comfortable and safe. Thank you Uber for creating Uber pool and allowing those of us with more sensitive bank balances to get back home.

I used Uber for work purposes- this means I needed to provide my work with a tax invoice receipt. Uber does not provide their paying customers with a tax invoice receipt in which they are legally entitled to. The struggle, back and forth emails, lack of communication, lack of technical support from Uber made this extremely difficult. I am yet to receive a tax invoice receipt, all paying customers are entitled to tax invoice receipt which should be sent to them as soon as the payment has successfully gone through. Super disappointed, I have had great drivers but the back end 'support' is rubbish.

There are many dishonest drivers in Australia, who just don't come to pick up. And as you cancel trip after 5 minutes, it will award those drivers 7.50 dollars from your account. Uber is reluctant to take any preventive measure against it. They simply have not provided any medium to complain agaist these drivers.

Ordered uber from Perth Airport to Bedford and driver was 10 min late. On arrival he asked for our ID's although my wife showed her mobile withe the details (says obviously that we been waiting for him. He asked for ID's again and I refused, he swear on us, slamed the door on our faces and left us on 40 degrees temperature. Another thing...that ride was quoted $61 and we paid Swan Taxi $42. Never going to use UBER again

Accepted a 2min distant ride (city location), then drove 20 mins away and Tried to make me pay cancellation. It was clear he accepted a ride on another app, which is fine, but then held me at ransom for the cancellation fee. This process doubled the wait time on a simple fare.

I ordered an uber with pick up point clearly stated to the driver, but he parked the opposite side of the road and i have to walk across the road in a raining day. I only used 1min to cross the road and walk to the car, and the driver just cancelled it without noticing me. The most disgusting part is i saw $10 debit for cancellation fee from my bank account the next day. So thats how the uber drivers make money?

I recently used the uber from the Quest Hotel to the comics lounge North Melbourne. It was terrible. The car smelt disgusting. The driver was arrogorant and did not talk he had blaring music on We were dropped off in Bourke Street without explanation. Uber where are your checking and vetting processes it was disgusting never again.

After a horrendous and expensive start with 13cabs in Melbourne we switched to Uber. Quick to arrive. Lovely helpful drivers and cost was very reasonable. Can’t say anything negative about them

This driver try to claim $68 because a cleaning fee. It’s a THIEF. The car was perfect when I left it.
Be careful if u ride with him, he was driving a Toyota Camry in Melbourne.

I have used Uber extensively for business in Australia.
Recently I used on vacation in Paris on New Year Eve, accepted the quote as usual then after hitting delays I received the receipt and was charged a surge of double the quote.
For business Uber was my preference because I believed I never had to worry about which direction the driver takes - the cost is set. It seems I am wrong.
Customer service Australia is no help.

Wow... i want to change my account to my new phone number. Double whammy... your account already exists and your phone is linked to another account. No fix. Dumb. I have no options to use uber.

Just had ride rejected as baby requires a car seat. Made me miss my appointment.
Tried to find information regards Uber and baby seats.
QLD gov site *seems* to suggest 'ride-booking services' (surely Uber is) do not require child constraints
Cannot find anything on the Uber site regards this. No phone or contact details AT ALL. So useful

I accept pool means sharing. But when the trip takes you in the wrong direction AND charges you for the toll because of someone who gets in the car after you.

After raising an issue 6 months ago, nothing has been corrected or resolved, customer service replies misleading and continually wrong. I've been given dates for when the mistake will be corrected none of which have been keep. Just a pathetic organisation that continue to advertise their services with a known fault

I took an Uber and they charged the amount to my account which was fine. Then the next day they took the same amount out of my card again, so they double charged me and I have been struggling to get my money back. I am very unimpressed with the quality of help they are giving me and now I have been charged twice for one Uber ride.

I booked an Uber and the driver cancelled on me. Then I see a charge on my account for cancellation. Absolute garbage. I will never book Uber again after this experience

Trying to change credit card details as current card is no longer valid. This has been impossible to do. I keep getting prompted to sign up to a $5 site Just answer which if you don't cancel within a time frame it continues to charge $60. Think I will just cancel my account and go back to catching a CAB

[name removed], charged me 80 dollars cleaning fee,, no reason no dispute and can't complain to a human,,nice money if you can get it,,,goodbye uber,, hello direct negative marketing,all day most days i operate next to a main road where i will advertise my dealing with uber and there agent,,,,maybe uber will give MY money back that was stolen from me by [name removed],, by Obtaining a Financial Advantage By Deception..it is clear to me that uber is a very dangerous and potentially deadly ride share service that can not only leave one out of pocket but allso at the mercy of the sort of people who cant drive for the 2 big taxi firms,,i hearby reserve my right to advertise my dealings with uber and or there agents,,,,,and i will