Trying to change credit card details as current card is no longer valid. This has been impossible to do. I keep getting prompted to sign up to a $5 site Just answer which if you don't cancel within a time frame it continues to charge $60. Think I will just cancel my account and go back to catching a CAB

[name removed], charged me 80 dollars cleaning fee,, no reason no dispute and can't complain to a human,,nice money if you can get it,,,goodbye uber,, hello direct negative marketing,all day most days i operate next to a main road where i will advertise my dealing with uber and there agent,,,,maybe uber will give MY money back that was stolen from me by [name removed],, by Obtaining a Financial Advantage By Deception..it is clear to me that uber is a very dangerous and potentially deadly ride share service that can not only leave one out of pocket but allso at the mercy of the sort of people who cant drive for the 2 big taxi firms,,i hearby reserve my right to advertise my dealings with uber and or there agents,,,,,and i will

Started out the cheaper option however def not the case. Far too expensive and good old traditional cabs are far cheaper.
Example 1 - NYE cab for 8 persons to the races $50 at 1pm and Uber $95
Example 2 - (today) Uber 5km trip from Terrigal to Wamberal $29, we caught a cab instead for $13. Absolutely exploited their presence and not worth the money they charge. Try cabs again, you will be pleasantly surprised at service and half the cost.

Im not impressed with my 1st time using Uber. Ordered ride frm Surfers to Seaworld resort.. app sd driver 3 mins away so i waited outside.. the wait time indicator kept changing & after 15mins of waiting on the street "Driver Cancelled" came up, now making me late to meet people. Luckily I got another Uber with a lovely friendly helpfull driver but not only did it make me late, I see today that I have been charged an $8 fee by the driver who cancelled my ride. How is this allowed? I hv made a cplaint to Uber & awaiting a call back.. I will also be contacting my c.card company to make a complaint about an unauthorised payment.

I hadn't had a bad experience with Uber until this problem. Our phone was lost/stolen and someone else used the phone for Uber in a different state. We claimed that to Uber however, they suspected that we knew that person and let them use our account. What they suggested was contacting the person who used our account (off course we don't know) or contact our bank. As someone else wrote about their experience here, basically they didn't do anything for the problem. We had to contact with our bank to solve this hacking problem. There is no phone numbers to contact immediately either. It was useless. Why would I use their service anymore?

Asked uber driver to stop at servo. He left me there and took off. TERRIBLE UBER. Stuck on side of road with no way home. Stay clear of uber. Pay the extra for taxi and at least get there.

Wait times were way too long. Prices way too high. Extra fees for everything and zero customer service when something goes wrong. Switched to other more competitive rise sharing apps and finding them much better.

I urge everyone not to use UBER . They will steal from you and give you no way to contact them. Try Didi or Ola. Driver took my wallet and it is impossible to contact Uber. Gone for ever

Driver clearly misunderstands the pickup call and doesn't realise it's for 830-840, rocks up 820 and is upset when we don't come out by 925.
Spent the next week trying to explain to uber help that they have a system issue. They kept blaming the driver even though I asked them not to. Then completely fobbed me off.

The rating scheme is total crap. Have had the Uber app for 3 years now. Have always been polite, courteous and kind to drivers. Never slam the door, always ask them how they are and hows their day been. Always thank them and wish them a good day or night, have added extra tip to fares and I am the one who gets my rated low by the drivers!!!??? Hell no! Never supporting these people or company again!

I booked an Uber but few minutes before meeting time the driver texted that they went to pick up someone else and asked me to cancel the Uber. Really disappointed in this act.

The final fare was much higher than the estimated quote as the driver took the longer route to my destination!!! Quote was $25 but final fare was $38!!! Big difference!

Ive had a lot of issues with Uber drivers either making me wait up to 10 mins before canceling my trip or starting the trip before Im in the car and then never picking me up forcing me to cancel at cost to me. In both situations there is no option to leave a negative review.

I ordered an Uber to go a medical appointment and was advised it would be two minutes away. Ten minutes later I rang the number on display and it went to voicemail. Five minutes later I rang again - voicemail only; two minutes later, I rang and told the voicemail the order would be cancelled.

Sounds unprofessional and no empathy for the customer. I finished the call when she said "we are not forcing you to do it".

Made a call at 11.39 11/12/19 on 1300 091 272

The app is great and easy to use. The timing that it says the driver will take is accurate. Uber pool is an awesome initiative making it cheaper to travel Ive used it multiple times and been satisfied. Uber eats also great :?

There is up and down when using uber apps, some drivers just rated you badly simply because you dont feel particularly upbeat on one or two occasions, or when you did not tip them. But most drivers are often nice and fun to talk with. So far I have seen no better ride share service than Uber in Australia. Fee is transparent, what you see is what you get. Sometimes you get bad experience using uber pool because drivers like to feel the need of telling you they hate uber pool...I mean, why accept it?

I downloaded the app to catch an uber to the airport. I scheduled the trip and was quoted a reasonable price. I did this the afternoon before the morning I had the trip scheduled for, about 17 hours prior.
Come the following morning and ready to go, about 30 minutes till uber is to pick me up and the price I was shown originally had now DOUBLED. Are you serious?
Anyway I took public transport and will never ever use uber. Scoundrels