Unfortunately, service inconsistent. Usually very good, - on time and the drivers are pleasant. Last time less than satisfactory as the driver shouted from the window and drove off. We assumed he didn't want to do a short ride to the airport.

I ordered via app. Stated car was 8 min away. Driver called and said he was over 20 mins away and I may like to cancel and order another car. I did this as was needing to get to appointment. 30 mins later received txt saying as I had cancelled would be charged $10. Sneaky. Won't be using Uber again, there are other companies.

The app allows drivers to finish other trips while you’re waiting. This would be ok if they gave a proper estimate as to how long this would actually take. I waited 20 minutes for a ride that said it would take 10 mins to arrive. My driver suggested that during busy periods, the app should assign only available drivers as traffic and other delays make it very hard to estimate the pick up times. I agree. Its so stressful to see the mins to arrival just stagnate as you become later and later. Better just to know for sure so you can let your destination know as early as possible.

Been driving for 2 years. Have a 4.91 rating which was a lot higher but due some bad customers who rated me 1 for nothing.
I’m annoyed reading these reviews of drivers saying we are the worst. I’ve had customers drink in my car and eat when I’ve asked nicely not too and one customer want to take drugs.
It’s about time riders take some responsibility for their actions. We are not slaves we are working hard and our cars are out office so please respect us and we will respect you.

All sorts of things can go wrong if you are in the business of delivering meals to people, so a customer support feature you would think is essential. Welcome to Uber Eats where if you have a problem... so what they don't care, they have your money and there is extremely little competition. There is no customer telephone number that can be found, nothing to do at all except log a help request that may be actioned sometime, maybe, possibly, in at least a few days, or so. So if there is a problem with your order, then you can just order again and get charged again... more money for Uber. Please promote competition in this industry!

This app makes it look like there are drivers near you and tells you you will be at your destination very soon, then makes you commit to a driver. Then it starts looking for a driver!! When you are already committed! And they may not be anywhere close by so you are already committed and guaranteed to be late because you have no control over who accepts the the job or how far away they are. Then figuring out how to cancel the job is a nightmare. They make it almost impossible to cancel and then charge you to cancel. Useless.

My wife travelled from Strathfield to Paddington using M4 and CCT tunnel due to and Uber charged twice for a toll road. First, they charged CCT twice and today in M4 tunnel twice. Estimated travel cost showed $55 but the actual cost was $83. Be aware riders and be careful as Uber is charging unethically.

Lost my phone in an Uber yesterday evening and have spent the whole afternoon trying to contact someone in uber about it. Because of a number change I can't get into my account and the two numbers they have on there website are incorrect. Automation and technology gone wrong.

Constant let down ! Definitely cannot trust your app will work issue after issue with them ! How can you evan get to places on time when your u we account won’t accept payment absolute rubbish company

I have incident where my vehicle and other property damaged by rider. I have raised police complaint for the same and got response from police department that uber is not ready to share detail of rider.
I contacted uber numerous times to get this issue resolved but never got response from uber even after two month of incident.

Non existent and arrogant support Uber provides to its drivers who literally are the working force is non existent. Rider damages your $65K vehicle in immaculate condition and Uber responds with ignorant generic message that they won’t offer any compensation even though I have to replace the entire door card to fix the damage. The damaged piece is riveted into the door card so the whole door card has to be replaced.

Charged a waiting fee,apparently this fee is incurred if a driver is waiting for rider, unfortunately on both occasions I have been charged a waiting fee even tho the uber hasn't waited at all.
Tried to contact uber customer service but the seem to be non existant.

So imagine you need to get back from a night out and you’re not willing to fork out $20. The tram is 48 min. Uber pool is your lifeline: $7, quick, comfortable and safe. Thank you Uber for creating Uber pool and allowing those of us with more sensitive bank balances to get back home.

I used Uber for work purposes- this means I needed to provide my work with a tax invoice receipt. Uber does not provide their paying customers with a tax invoice receipt in which they are legally entitled to. The struggle, back and forth emails, lack of communication, lack of technical support from Uber made this extremely difficult. I am yet to receive a tax invoice receipt, all paying customers are entitled to tax invoice receipt which should be sent to them as soon as the payment has successfully gone through. Super disappointed, I have had great drivers but the back end 'support' is rubbish.

There are many dishonest drivers in Australia, who just don't come to pick up. And as you cancel trip after 5 minutes, it will award those drivers 7.50 dollars from your account. Uber is reluctant to take any preventive measure against it. They simply have not provided any medium to complain agaist these drivers.

Dodgy drivers these days. They don't ask you if you want to go through toll roads. They follow their gps which is highly likely set to take toll roads without you being aware. You get charged the toll knowing that they can go through a rpute which is the same duration/route

Ordered uber from Perth Airport to Bedford and driver was 10 min late. On arrival he asked for our ID's although my wife showed her mobile withe the details (says obviously that we been waiting for him. He asked for ID's again and I refused, he swear on us, slamed the door on our faces and left us on 40 degrees temperature. Another thing...that ride was quoted $61 and we paid Swan Taxi $42. Never going to use UBER again