Accepted a 2min distant ride (city location), then drove 20 mins away and Tried to make me pay cancellation. It was clear he accepted a ride on another app, which is fine, but then held me at ransom for the cancellation fee. This process doubled the wait time on a simple fare.

none of there actions are explained and its close to impossible to get hold of them for enquiry or any other reason. there decisions are biased and not based on facts.

Their ranking system gives full control to uber and the riders but the person at loss is always the driver.

Uber only cares about the bottom line and does not give any care about the people who are actually delivering the promised service.

And worst if all when you call the support only stock standard responses provided

I ordered an uber with pick up point clearly stated to the driver, but he parked the opposite side of the road and i have to walk across the road in a raining day. I only used 1min to cross the road and walk to the car, and the driver just cancelled it without noticing me. The most disgusting part is i saw $10 debit for cancellation fee from my bank account the next day. So thats how the uber drivers make money?

I recently used the uber from the Quest Hotel to the comics lounge North Melbourne. It was terrible. The car smelt disgusting. The driver was arrogorant and did not talk he had blaring music on We were dropped off in Bourke Street without explanation. Uber where are your checking and vetting processes it was disgusting never again.

After a horrendous and expensive start with 13cabs in Melbourne we switched to Uber. Quick to arrive. Lovely helpful drivers and cost was very reasonable. Can’t say anything negative about them

Second time in Sydney, usually had brilliant uber drivers except for one today. The first I had today was honestly the best driver ever and called me when unsure on location. The next driver texted me to go to a location furthest away from my pick up spot. I am very unfamiliar with the city so struggled finding the location. When I arrived at the location the driver literally drove off in my face. Very bad communication skills and a genuinely rude human.

This driver try to claim $68 because a cleaning fee. It’s a THIEF. The car was perfect when I left it.
Be careful if u ride with him, he was driving a Toyota Camry in Melbourne.

I have used Uber extensively for business in Australia.
Recently I used on vacation in Paris on New Year Eve, accepted the quote as usual then after hitting delays I received the receipt and was charged a surge of double the quote.
For business Uber was my preference because I believed I never had to worry about which direction the driver takes - the cost is set. It seems I am wrong.
Customer service Australia is no help.

Wow... i want to change my account to my new phone number. Double whammy... your account already exists and your phone is linked to another account. No fix. Dumb. I have no options to use uber.

Just had ride rejected as baby requires a car seat. Made me miss my appointment.
Tried to find information regards Uber and baby seats.
QLD gov site *seems* to suggest 'ride-booking services' (surely Uber is) do not require child constraints
Cannot find anything on the Uber site regards this. No phone or contact details AT ALL. So useful

I accept pool means sharing. But when the trip takes you in the wrong direction AND charges you for the toll because of someone who gets in the car after you.

After raising an issue 6 months ago, nothing has been corrected or resolved, customer service replies misleading and continually wrong. I've been given dates for when the mistake will be corrected none of which have been keep. Just a pathetic organisation that continue to advertise their services with a known fault

I've been using uber for longest time ever, but my experience in my home country Kenya was the worst. I requested for ride and if call the drive, they ask you the location where you are and you had to guide them via phone call to your destination and to where you heading to and if the drive feel that it's not favourable to his liking he ask you to cancel. The GPS doesn't either work well either or the kenyan uber driver needs more professional training. Many of time i had to cancel my trips. Some drivers even stated that if they take you to certain area they will not find any request within the area. It was so stressful experience

I took an Uber and they charged the amount to my account which was fine. Then the next day they took the same amount out of my card again, so they double charged me and I have been struggling to get my money back. I am very unimpressed with the quality of help they are giving me and now I have been charged twice for one Uber ride.

It is very disappointing to work as a driver partner for Uber.
I find Uber as a company very arrogant, a bully, inconsistent with their drivers partners policies and an exploiter of their driver partner for their own selfish goal as a company.

Uber approach of treating drivers is that ‘ is there way all the time and no other way ever when there approach is unjust to drivers.

I booked an Uber and the driver cancelled on me. Then I see a charge on my account for cancellation. Absolute garbage. I will never book Uber again after this experience

Trying to change credit card details as current card is no longer valid. This has been impossible to do. I keep getting prompted to sign up to a $5 site Just answer which if you don't cancel within a time frame it continues to charge $60. Think I will just cancel my account and go back to catching a CAB