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V.I.P. Petfoods Dog Rolls
Gourmet Chicken, Prota Dog Roll with Chicken & Rice, Prota Dog with Lamb & Vegetable, etc... (See All)- 2 reviews
- 2 likes
I am another disappointed and now ex-buyer of 3kg Protadog rolls. I agree with complaints already expressed. After the first soggy purchase (chicken) I stayed with the product, trying the beef and lamb, thinking I had just found a bad batch. My dog and I were not happy with any of them. They dripped liquid on my kitchen bench and in the refrigerator. Had to throw them out.
I don't want a reply from the company. The bland responses to previous posters give no assurances that things are going to improve and have left an unpleasant taste in my mouth.
Purchased in October 2020.
It's little value for a company to say "ring us" to discuss your negative comments, and then when you do all you get is a recorded message. The solution lies in the first place of providing a good quality product and maintaining a high standard.
Perhaps to answer as to why the quality has deteriorated so much in the companies own description of the new owners "In November 2017, it was announced QPE had sold Real Pet Food Company to a new group of some of Asia Pacific’s leading investors.' Chinese investors ?
Give this product a miss as it is no longer Australian owned.
Purchased in November 2020 at IGA for $7.50.
Hi Eddie, We appreciate your feedback on our products and apologise if they have not been meeting your expectations recently.
We’re very sorry you had trouble getting in touch with us via phone, we of...
Read morefer callers the option to leave us a voicemail rather than wait on hold if they call us at a busy time, and we endeavour to returns any calls as soon as possible. You are welcome to reply to our private message with your contact number and our team can contact you directly as we would be happy to address any questions or concerns you may have.
- 2 reviews
- 1 like
Agree with other posts that the Protadog roll is now slimy, smelly and generally unpleasant. Not sure why as it used to be a good product. Guessing that profit margin may be the cause.
Purchased in October 2020.
Have used the product for many years. Product has definitely deteriorated in past 6mths, softer texture watery and just stinks. My dog has had loose messy poo. Will be changing brands. I thought it was my store storage, changed store and still the same. 0 star rating .
Purchased in September 2020 at IGA for $4.
Hi Lee, We’re disappointed to hear our Prota rolls haven’t met your expectations and will pass your feedback to our quality team.
If you need any support from us or have any other questions or concern...
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After using protadog dog food for years it appears they have changed their processes or quality control. I have tried two different rolls, green and orange,in the last two weeks.
Both types have a watery feel and smell disgusting. My dogs which eat almost anything have refused to eat it. I have had to throw out both rolls. As a result i will not be buying anymore the product unless it returns to the quality it once was.
Anthony
Purchased in August 2020 at Coles for $6.90.
Hi Anthony, Thanks for your review of our Prota dog rolls.
We’re disappointed your last two purchases have not met your expectations and encourage you to reach out to us direct so we can resolve any ...
We have purchased the Prota dog rolls for years. Now they are slimy and it stinks. Dogs poo is runny. This products is now terrible. Never again will we purchase this product.
Purchased in July 2020 at Woolworths Physical store for $6.
Hi Geoffrey,
Thanks for reviewing our Prota rolls and for being a long-time customer. We’re sorry our products have not met your expectations recently. We endeavour to support our customers and encour...
I have used this product for 18months but recently it has changed. When you cut the roll water squirts out. This makes the roll slimey and goes off very quickly. My hands smell after touching it. It is not appealing in anyway to what is conveyed on the lovely label. I don’t consider this value for money when I have to throw most of it away. Is it because water is added to weigh more begs the question? Changing brands is the only option
Purchased in July 2020.
Hi there, Thank you for the review of our VIP Gourmet Chicken dog roll and for your support of our brand. We are disappointed our product hasn’t met your expectations just recently.
Our team is here t...
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2 days unopened. Cut today. Putrid smell so bad dog walked away. Its a jelly slime that smells like a week old carcass!
Refused feed it to him. So upset. The smell. Oh lord we cant rid it from the house! Refund! Compensate us!
I fainted from the smell. Blue walked away when I cut it!!!
Purchased in April 2020 at Woolworths.
Hi Gemma, Thanks for your review of our product.
We’re sorry to hear of this unpleasant experience with our VIP Roll and welcome all feedback.
To speak to us directly you can reach us on 1800 732 573 ...
This was my dogs favourite but no more . You can't cut it,it just crumbles n is slimy n has a bad smell
This was my dogs fave roll. She now walks away n won't touch it. She doesn't have access to dry food but will eat that when offered n has never before . An expensive product wasted .
Purchased in February 2020 at Coles for $7.
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Questions & Answers
Can you cut up and freeze your dog rolls in meal size portions. If so how long can they be frozen for?
Hi Anne
Thank you for your question!...
Read more Indeed you can; we would recommend freezing our VIP Dog Rolls in sealed, meal-size portions and defrosting in your refrigerator as needed. We would recommend meals be consumed within 24 hours of thawing. We would not recommend thawing and then refreezing our Dog Rolls. These portions can be kept frozen up until their Best Before Date. We would not recommend using any of our products after their Best Before Date. We hope this information will be helpful to you, and please don't hesitate to reach out to us with any further questions! We can also be contacted on 1800 732 573 (option 1) Monday-Friday 8.30am-5pm AEST.I would like to know VIP's reason for continuing to sell a product that has made many dogs ill, when the same product never used to. Also, the standard answer of "we are sorry our product doesn't meet your expectations, we take all reviews seriously and are working to remedy the situation", doesn't wash any more. So please can you actually be honest in your replies and actually admit the real reason for the abhorrent quality of your product?
Do not buy it any more product not up to standard
Watery sloppy meat
Will not buy any product of this brand, it was good dog food but now is below standard
Yes, I will never buy any VIP products ever again. They clearly don't care about loyal customers. For that corporation to continue to sell a product when they're fully aware that there's a big problem...
Read more with it, for them to knowingly put peoples beloved pets at risk of being very ill, says a lot about the mindset of that corporate body. Never again.Hi Tim,
We are pet owners too, and as such we take the quality and safety of our products very seriously.
We are disappointed to learn of your continued dissatisfaction with our VIP Rolls and as alway...
I would like to know what is the composition of the ingredient “ selected cereals” are? My dog has a sensitive stomach and does not eat any wheat products. Kindly be more specific . Thanks.
In my opinion the VIP dog food is not the best that you can buy for your pets. Fresh meat is best. Try chicken necks, dogs love then, and they are cheaper than the pet food rolls of unidentifable stinky contents .
Hi Vicki, Thanks for your query, Our VIP Gourmet Chicken dog rolls will not be wheat free so may not be suitable for your dog.
If you are looking for a grainfree dog rolls, you may be interested in t...
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Details
Category | Dog Foods | Dog Foods | Dog Foods | Dog Foods |
---|---|---|---|---|
Life Stage | Adult | Adult | Adult | |
Dog Size | Large, Medium and Small | Large, Medium and Small |
Other Dog Foods
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Hi there, Thank you for your feedback on our Prota Rolls. We are sorry they have not been meeting your expectations recently.
You are welcome to provide us with further details of your experience, i...
Read morencluding any best before dates of unsatisfactory rolls so we can share this with our Quality Assurance Team as part of our quality improvement program.