Vero Home & Contents Insurance
- Vero Insurance · See All
- www.vero.com.au
- 3 reviews
- 1 like
Vero's customer service is appalling. Their so called expert claims assessor did not respond to phone calls and texts. Upon complaints to Vero they assessed my claims to be non payable after over 10 yrs of insurance with them. Please shop around for more reputable insurance companies. No wonder IMB have switched over to Alliance Insurance.
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time2-4 weeks
- Type of ClaimStorm and Rainwater
- Claim DateSeptember 2022
- Claim ApprovedNo
- 2 reviews
vero is part of Suncorp. absolutely pathetic handling. I'm still waiting for results from January and oh... did I mention they no longer renew policies or take out new ones. use every excuse under the sun. I'm vulnerable, a sole carer for mum here at home and in hospital atm. Excuses of maintenance, non compliance from a house built in 1994 BEFORE these things were compliant. Not qualified people. Take your money but when you need something in return, oh sorry. They don't give a crap.
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time3+ months
- Type of ClaimStorm and Rainwater
- Claim DateFebruary 2022
- Claim ApprovedNo
- 2 reviews
Vero is quite responsive in repairing my gate damaged by someone's car. They sent 3 contractors to repair the gate and also did a follow-up and it was beyond my expectation.
- Value for Money
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time2-4 weeks
- Claim DateMay 2021
- Claim ApprovedYes
What a disgrace! I didn’t even wish to give a star but I had no option .
We’ve had house and contents insurance for over 10 yrs. NEVER made a claim, always paid on time ( direct debit) . Put up with every increase that’s occurred. We receive a letter yesterday that as of the 6th of June we are no longer insured with Vero. That’s 2 1/2 weeks notice. I’m wondering whether it’s because we live on a creek?. Insurance companies are happy when they are on the receiving end . The minute they have to start giving, changes the whole dimension. I called vero today. There’s no help or support in transferring your policy, even staff are poorly advised as to recommendations.
Very disappointed.!
- Value for Money
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made No
Find out how Vero Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Case manager had no knowledge .
Didn’t even know who I was when I rang even though we had spoken and I had a claim number .
Still hasn’t spoken to me in 7 weeks after I write an email stating the poor service I had received.
7 weeks and still waiting for my roof to be repaired ! Never ever again !
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time1-2 months
- Type of ClaimStorm and Rainwater
- Claim DateJuly 2021
- Claim ApprovedYes
I have taken home and content insurance with Vero, This company set the rules once you try to claim them. Horrible check before going with them. Never go with Vero company in New Zealand
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made No
- 4 reviews
- 2 likes
Recently I had a need to claim on my building and contents insurance
Besides being the BEST company on premiums if you have a need to claim, the service is OUTSTANDING!!
With courteous, helpful, professional staff they continue to provide the BEST customer service EVER!!
They were very prompt in attending to my case and I couldn't have been happier with the outcome.
I have been with Vero for over 10 years and will continue being a loyal customer!
Thanks Vero :))
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time1-2 weeks
- Type of ClaimStorm and Rainwater
- Claim DateJuly 2020
- Claim ApprovedYes
Related Articles
A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ieatwords.com.au reviewers.
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
- 2 reviews
I've recently claim content insurance with Vero, under the personal belonging unspecified item and my claim is approved within the day. I never have issue dealing with Vero and that's why I have been their royal customer for almost 10 years.
I was thinking to replace my home and content policy with alternative provider due to the cost. But I decided not to. Luckily that I didn't change my mine.
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time<1 week
- Type of ClaimVandalism/Malicious Damage
- Claim DateAugust 2020
- Claim ApprovedYes
Thank you for providing your wonderful feedback. We do appreciate you taking the time to let everyone know of your experience. - Karyn
- 3 reviews
- 3 likes
I think I’ve been with them over 10 years and clearly their customer service has diminished over that time. I called to see if my new policy (which has risen a whopping 23%) could be any cheaper. The service I received was pathetic. Couldn’t answer my simple question on the third go, so I asked to speak to a supervisor. I was told they’re busy and would ‘call me within 24 hours’. And guess what? No such luck. I called again to complain and I’m waiting on an email regarding the so called training which will be given to the sales person. Either way I’m done because I’d rather give me business to a company that appreciate my business. So much for loyalty - I’m moving on - terrible service.
- Value for Money
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made No
It is disappointing to hear that you had such a terrible experience with our service team, and your feed back is appreciated.
Find out how Vero Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Very disappointed with their customer service after 10yrs of paying insurance on time and never done one claim.
I wasn't aware that my contents needs to be less than 5years old to be covered and theyr valuation was very poor $$$ to help for the next purchase.
Your service are no longer good to me.
Stay away !
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time1-2 weeks
- Type of ClaimImpact at Home
- Claim DateJune 2020
- Claim ApprovedNo
Thank you for providing your feedback, it is disappointing that you have had a claim experience and customer service that was below your expectations.
- 10 reviews
- 2 likes
$2,500pa & Get Nothing For It!
Despite Policy Wording & Being Covered!
From the Manager Down are Liars!
Assessors Also Lie or Are Incompetent!
6+ months for a minor claim, then They Cancelled My Insurance Policy!
All Owned By Suncorp!
Corporate Theft!
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time3+ months
- Type of ClaimEscape of Liquid
- Claim DateOctober 2022
- Claim ApprovedNo
The reviewer stated that an incentive was offered for this review
- 2 reviews
The service we have just received from Vero regarding a claim on our home and contents was nothing short of brilliant. All staff were extremely friendly, helpful and professional. 10 days from lodging our claim to finalisation. Great communication along the way. We have been with Vero for quite a few years now and from our experience we cannot recommended them highly enough.
We live in Townsville.
Thanks again to all the wonderful staff.
- Value for Money
- Transparency
- Customer Service
- Incentivised Review No
- Coverage TypeHome & Contents
- Property TypeHouse
- Claim Made Yes
- Claim Resolution Time1-2 weeks
- Type of ClaimImpact at Home
- Claim DateNovember 2022
- Claim ApprovedYes
Find out how Vero Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Questions & Answers
I have updated my solar panels are they insured under my house policy
Get an answer from our members and Vero Insurance representatives
Details
Category | Insurance and Home and Contents Insurance |
---|---|
Other Insurance Types Offered | Business, Car and Landlord |
Extra Information
Contact info for Vero Home & Contents Insurance
Other Home and Contents Insurance
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Mary, thank you for the wonderful feedback, and for choosing Vero to be your insurer. - Karyn