Seriously don’t waste your time

This business needs to be shut down immediately!!!!

I applied for the first time last year and was rejected immediately with only a scripted email with no reasoning. After calling and making a complaint I was then approved. Their fees and additional cost and processing fees were not discussed and not mentioned and I only discovered this after making an enquiry as to why the balance wasn't decreasing regardless of my regular payments. I then decided after a couple of months to pay out the balance and close the ...Read more

The convenience of this facility is great when you're faced with the costly and unexpected situations we encounter with out fur-babies. HOWEVER, the client-service ethic needs a lot more work. The website's client account is the most ineffective I have ever encountered, and it means I am forced to call the company to find out the details of my own account - details that should be available to me when I log on and go to my account. Then, when I make the dreaded call, I end up talking to an immature, arrogant child who DOES NOT LISTEN to what I ...Read more

My great Dane x developed bloat late on a Sunday night and I rushed him to the nearest emergency vet in a complete state. His stomach was twisted and required immediate surgery. I was quoted up to $10k to save him and could only pay $1200 up front. The young woman I spoke to on the phone, Alanna, was lovely and compassionate with my very upset self and the process was amazingly quick and easy for initial approval- by that time it was after midnight.
I understand that I'm lucky to be in a position where credit approval was easy, but this compan...Read more

My loyal mate has recently gone downhill fast and I contacted the WestVETS Marburg veterinary surgery who I've been using for about 2 years now and was told not to bring my pet there unless I could pay for an examination immediately and also I needed to have the money upfront for surgery if needed. I contacted Vetpay and they seemed really nice on the phone saying, "We understand, we care about getting your animal well again." But unfortunately those words are absolute shameless lies as they have no concern for my animal and if they even had an...Read more

My much loved cat recently needed an unexpected emergency surgery due to a punctured bowel and 2 holes in his abdomen wall. According to the vet this most likely was caused by a bite wound, we do have 2 dogs next door and our Russian Blue is a very good fence jumper lol.

My wife and I both work but did not have the funds available at the time to pay for his surgery due to the wife taking a much deserved holiday overseas for a month (which she is still on) . She took the CC & used her income for travelling expenses which left me to pay the bi...Read more

I just wanted to express my gratitude to your team.
Never in a million years did I think I would have to be needing to apply for credit to pay off a vet bill. I am a vet nurse!!
Opie needed to go to a specialist clinic and have an MRI. Luckily he doesnt need surgery and we can keep him comfortable on pain management.
But I was faced with a $3000 bill and I didnt have the money.
Having this experience from the clients point of view was humbling. There was no judgement from the specialist vet team of why I needed the loan. All the staff I spoke t...Read more

Have a perfect credit rating 839 and no debt at all, not a mortgage not a credit card I own everything, cars a property but had a vet emergency and my vets ruthless.. it’s not about the animal it’s the money or the body.. refused credit from vetpay .. for a bill of just over $2 thou and I had $900 covered (I’d just done a heap of fencing for calves cost a heap) and two days later another $800 I had to pay off it.. they refused credit so I contacted Equifax the credit reporting people they said I had a perfect credit rating and there was NO REAS...Read more