after purchase, everything went well.install was good, system working fine for last two years until now !!!! . system has a problem and is not working . customer service is just not there .
been calling for 2 weeks, left messages, text messages, to service guy ( anthony ) Hasn't called back .

Simply put the customer service is pretty horrific. I've emailed multiple times I've sent emails with followup calls- I'm currently two phone calls in and I'm just told we will be called back - I'M STILL WAITING for a week!

We went through the process from door to door salesman, to installation and saving on bill all was OK.
Not much communication through the process. Output is no where near whats expected for our size system but good enough to see savings.
Then we got a leaky roof. Contacted a plumber who told us its improperly installed Solar Mounts and to contact solar company.
2 1/2 months latter, lots of phone calls and emails and we still haven't received a reply.

installation fine but only ever received a $10 rebate every quarter as there is too much shade on my panels
the salesman did a number on me but nothing in writing - told I would get a wonderful rebate of at least half my current bills

now i find I have an expensive decoration on my rood with no comeback at a company who very cleverly plays the 'buyer beware' tune to their benefit

not good busines shame on you !!!!

Judy Malone

Very good higher end company to deal with I believe. No problems with install etc. There was a problem with trees that they worked around nicely for me.

The Sales guy was a lair what we were told didn't happen, also he wouldn,t answer the phone calls we made to him, or either reply to text messages we sent him. The installers done damaged to our property in which Vic Solar decline to fix and left rubbish behind in which we had to clean up (lots of). Once again the installers told us a different layout of how the installation was going to be installed, and that the solar wouldn't be connected for at least 2-3 weeks. Tried to ring the office many of times but no one would answer. The WiFi connection setup to app doesn't work, says "No device found". We DON'T recommend Vic Solar to any one we are totally disappointed and disgraced with this company.

We had panels installed 2 years ago. Door to door salesman offered us repayment plan and assured us that the costs would be offset by the savings.
We have so far made payments of $4,600.00 plus electricity costs of $1,600.00 and have received, wait for it.a tad over $300.00 in return from the feed in tariff.
My family have been royally scammed and have nothing but regret.
Consumer Affairs suggested we refer matter to VCAT.
Beyond angry!!!!

All my questions and concerns were answered in terms I understood. The trades people and office staff were polite and very helpful with anything I wanted to find out or if I had a query.

System installed no trouble workers very nice great job Vic solar

The installation was scheduled and the technicians punctual, polite and tidy. Very happy and very happy with the savings on our power bill's.

I have solar installed last September, i was told by the sales person {oh you need this system then no power bills} still getting bills for over $300, contacted [name removed] customer care, so far they have done nothing, avoid this company at all costs., ok they contacted me after 20 days, told me someone would come and look at the solar on friday 28 july, suprise suprise, nobody came, no phone calls

We got our solar with the minimum amount of fuss. Simple streamlined job from beginning to final install. We were kept informed the whole way. Great result.

Installation was great,fast and professional and going to save me money. Price all up was not to expensive would recommend them.

Good product that went in with ease.
Installation was quick & professionally installed, everything was handled with excellence.
Recommend VicSolar to those wanting to save money off their electricity bill.

We Purchased the Solar Panels. They work Great. Everyone dealt with has been nice and efficient. Highly Recomend this company.

Took awhile to get sorted but up and going now and really happy with it.Looking forward in saving some dollars now.

Very hassle free installation. Professional, I have every reason to recommend Vic Solar. My power bill has dropped very close to the amount we pay in repayments. One thing to remember is that on installations that don't have battery you need to look at the hours a typical day will start producing power and stop using the power graph. ( when the sun comes up in the morning and goes down at night) and make sure you minimise power usage outside those hours. (i.e. run your dishwasher and washing machine and heating/cooling etc when it is producing power) otherwise you are not using the solar to its best advantage.

The sales assistant who came to our house was very informative and happy to take the time to answer our large amount of questions.